Guest Service Agent

Vor 6 Tagen


Hamburg, Hamburg, Deutschland Frasers Hospitality Germany Vollzeit
About the Role

We are seeking a highly skilled Guest Service Agent to join our team at Frasers Hospitality Germany. As a key member of our front-of-house team, you will be responsible for delivering exceptional customer experiences and ensuring that our guests feel welcome and valued.

Key Responsibilities
  • Check-in and Check-out Process
    • Verify guest reservations and special requests prior to arrival
    • Assign rooms and ensure a smooth check-in process
    • Handle check-out procedures and ensure a positive farewell experience
  • Guest Services
    • Provide personalized assistance to guests, including arranging transportation and making restaurant reservations
    • Offer recommendations and insights to enhance the guest experience
  • Communication and Teamwork
    • Collaborate with colleagues to ensure seamless service delivery
    • Communicate effectively with guests, colleagues, and management to resolve any issues or concerns
Requirements
  • Previous experience in the hospitality industry, preferably in a similar role
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and adapt to changing situations
  • Fluency in German and English, with additional languages a plus
  • Strong attention to detail and problem-solving skills
What We Offer
  • Competitive salary and benefits package
  • Opportunities for career growth and professional development
  • A dynamic and supportive work environment
  • Recognition and rewards for outstanding performance


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