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Hotel General Manager

vor 2 Monaten


Hamburg, Hamburg, Deutschland Radisson Blu Hotel - Hamburg Vollzeit
Job Summary

We are seeking a highly skilled and experienced Hotel Operations Manager to join our team at Radisson Blu Hotel - Hamburg. As a key member of our hotel management team, you will be responsible for ensuring the smooth operation of the hotel, delivering exceptional guest service, and driving revenue growth.

Key Responsibilities
  • Hotel Operations Management
    • Oversee the day-to-day operations of the hotel, ensuring that all areas of the business are running efficiently and effectively.
    • Develop and implement strategies to improve guest satisfaction, loyalty, and retention.
    • Manage and motivate a team of hotel staff, providing guidance and support to ensure excellent service delivery.
  • Revenue Growth and Management
    • Develop and implement revenue-generating strategies to drive sales and profitability.
    • Manage and analyze financial data to identify areas for improvement and optimize hotel performance.
    • Collaborate with the sales and marketing teams to develop and execute sales strategies.
  • Guest Service and Experience
    • Ensure that all guests receive exceptional service and have a memorable stay.
    • Develop and implement initiatives to improve guest satisfaction and loyalty.
    • Collaborate with the food and beverage team to develop and execute culinary programs.
  • Leadership and Development
    • Lead and develop a team of hotel staff, providing guidance and support to ensure excellent service delivery.
    • Identify and develop talent within the hotel, providing opportunities for growth and development.
    • Collaborate with the training and development team to develop and implement training programs.
Requirements
  • Proven experience in hotel operations, with a strong background in management and leadership.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with guests, staff, and stakeholders.
  • Strong analytical and problem-solving skills, with the ability to analyze data and make informed decisions.
  • Ability to work in a fast-paced environment, with a high level of energy and enthusiasm.
  • Strong knowledge of hotel operations, revenue management, and guest service principles.
What We Offer
  • A competitive salary and benefits package.
  • Opportunities for career growth and development.
  • A dynamic and supportive work environment.
  • Access to ongoing training and development programs.
  • A comprehensive benefits package, including health insurance, retirement plan, and paid time off.