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Customer Success Specialist

vor 4 Monaten


Frankfurt am Main, Deutschland Digital Realty Vollzeit

**Your role**

By joining our team, on the Customer Success Specialist position, you will be a part of our Customer Success Team in Frankfurt, and support the Customer Success Manager to ensure that the contractually agreed services are delivered to our red carpet clients. You will be accountable for the end to end holistic delivery of the agreed operational service, managing the customer interface on all elements of the operational contract across internal functions, processes and people building a stronger relationship. Your goal will be to increase the understanding of the customer and develop continuous improvement programs focused on enhancing the customer’s operational experience.

**What you’ll need**
- Bachelor’s degree in Business Administration, Engineering or equivalent (e.g. industrial clerk, technical communication assistant)
- Min. 5 years’ experience in an international environment and in dealing with international customers
- Proven experience in a data center or telecommunication sector
- Experienced in Customer Support, CRM, Service Management or equivalent
- Experienced in contract and SLA management, CSI and Process Management
- Good Knowledge in Customer management within IT, telecommunications or data center industry
- Excellent communication and interpersonal skills with a high customer focus
- Fluent in German and English

**Benefits**
- Open door culture with short communications paths and flat hierarchies
- Personalized onboarding plan (buddy system), education programs
- Personal development options in a fast-growing environment
- Extensive social benefits (Flexible working hours, digital meal vouchers, bike leasing, pension plan, etc.)
- Many extras like free drinks, fresh fruit, or cool team events

**A bit about us**

Digital Realty supports the world's leading enterprises and service providers by delivering the full spectrum of data center, colocation and interconnection solutions. PlatformDIGITAL®, our global data center platform, gives customers a reliable foundation for scaling their digital business and efficiently managing data gravity challenges. The size and scale of our business puts us in a unique position to offer customers access to 290 facilities in 49 metros across 24 countries and six continents.

**What we can offer you