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Customer Delivery and Success Specialist

vor 2 Monaten


Frankfurt am Main, Hessen, Deutschland Swiss Re Vollzeit
About the Role

We are seeking a highly skilled and experienced professional to join our team as a Customer Delivery and Success Specialist. As a key member of our organization, you will be responsible for onboarding new clients and driving customer happiness and utilization throughout the entire life cycle of their usage of our 'Risk Data and Services' (RDS) platform.

Key Responsibilities:
  • Deliver exceptional service and support that drive product adoption, active use, and customer satisfaction.
  • Contribute to key performance indicators (KPIs) that measure and track customer success metrics, including usage, satisfaction, retention, and expansion.
  • Collaborate cross-functionally with sales, solution development, and support teams to drive engagement initiatives and ensure growth attainment, aligning across the organization.
  • Define and implement scalable processes and workflows to accelerate and streamline customer onboarding, adoption, and retention efforts.
  • Develop and maintain strong relationships with key customers, serving as their advocate within the company and driving value realization.
  • Stay informed about industry best practices, emerging trends, and competitor offerings to continuously improve our customer success initiatives and maintain a competitive edge.
About the Team

We are a global team with colleagues based in various locations worldwide, offering a dynamic working environment where curious and adaptable people thrive. Our team is passionate about delivering exceptional results and making a meaningful impact in the industry.

About Swiss Re Corporate Solutions

Swiss Re Corporate Solutions is the commercial insurance arm of the Swiss Re Group, offering innovative insurance solutions to large and mid-sized multinational corporations from our approximately 50 locations worldwide. We help clients mitigate their risk exposure, whilst our industry-leading claims service provides them with additional peace of mind.

We are committed to building an inclusive culture that encourages fresh perspectives and innovative thinking. Our workplace is inclusive and flexible, allowing everyone to bring their authentic selves to work and their passion for sustainability.