Customer Success Specialist

vor 4 Wochen

Frankfurt am Main, Hessen, Deutschland become.1 GmbH Vollzeit

About become.1 GmbH

We are an innovative organization dedicated to streamlining employee benefits. Our mission is to reduce administrative burdens for employers while enhancing flexibility for employees, positioning us as leaders in providing a centrally managed and tax-efficient benefits solution across Europe.

As we broaden our reach beyond our primary market in Germany, we are seeking a committed Customer Success Manager to contribute to our growth and success.

Key Responsibilities
  • Facilitating the onboarding process for new clients and nurturing relationships with current clients to ensure ongoing satisfaction.
  • Collaborating with the existing Customer Success team to optimize workflows.
  • Deploying software solutions to improve operational efficiency.
  • Evaluating, conceptualizing, and enhancing Customer Success methodologies.
  • Collecting insights through focus groups to foster product development.
  • Working closely with the founders and seasoned team members.
Required Qualifications
  • Proven ability to operate autonomously with an entrepreneurial spirit.
  • Excellent communication and negotiation skills in both German and English.
  • Organized approach to tasks and problem-solving.
  • 1-2 years of experience in Customer Success within a software firm or startup environment.
What We Offer
  • A vibrant startup atmosphere.
  • Flexible working hours with an emphasis on achieving results.
  • A comprehensive benefits package, including digital meal allowances, mobility subsidies, and more.

If you are enthusiastic about transforming employee benefits and wish to be part of a forward-thinking team, we encourage you to consider this opportunity with become.1 GmbH.

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