Customer Success Specialist

vor 3 Monaten

Munich, Deutschland I. K. Hofmann GmbH Vollzeit

Customer Success Specialist (m/w/d)

Verschiedene Auszeichnungen und Zertifikate von namhaften Institutionen, dazu gehören zum Beispiel Great Place to Work, Audit Beruf und Familie, sowie der Deutsche Qualitätspreis, belegen unsere Arbeitsplatz
- und Dienstleistungsqualität.

Sie sind kommunikationsstark und haben schon Erfahrungen in einem Start-Up Unternehmen? Dann suchen wir Sie - Ab sofort, in Vollzeit für ein innovatives Unternehmen in 80636 München zur Direktvermittlung.

**Ihre Aufgaben**:

- Eigenverantwortliche Begleitung unserer Nutzer auf ihrer Customer Journey, vom Onboarding, über Up-/Cross-Sellingbis hin zum Win-back
- Beratung neuer Produkttester sowie bestehender Kundenmittels Telefon, E-Mail, Webinaren und ähnlichen Tools, um die Funktionen und Inhalte unserer digitalen Produkte umfassend zu erleben und die Lösung optimal für sich und ihre Betreuungsarbeit einzusetzen
- Lösung auftretender Servicefälleim Laufe der Kundenbeziehung
- Aufbau und Pflege starker und lang anhaltender Kundenbeziehungen
- Einholen sowie Auswertung von wertvollem Feedback im Kundenkontakt, um Wachstumschancen aktiv zu nutzen
- Optimierung der Customer Experience, des Produkts und unserer internen Prozesse in Zusammenarbeit mit Marketing, Vertrieb und Produktmanagement

**Ihre Qualifikation**:

- Erste Berufserfahrung im Bereich Customer Success Management
- Kenntnisse in einem digitalen B2B Start-up
- Begeisterung für digitale Lösungen und ein gutes technisches Grundverständnis
- Talent für den Aufbau von Beziehungen mit unseren Interessenten und Kunden
- Gutes Verständnis für die Bedürfnisse entlang des gesamten Kundenlebenszyklus
- Kommunikationsstärke und die Fähigkeit, komplexe Sachverhalte leicht und verständlich zu machen
- Proaktive Denk-und Arbeitsweise
- Sehr gute Deutschkenntnisse in Wort und Schrift

**Ihr Vorteil**:

- Liebenswerte Firmenkultur
- Über 30 tolle Kollegen
- Flexible Arbeitszeiten und Home Office Möglichkeit
- Vereinbarung von Beruf, Familie und Privatleben
- Dachterrasse Mitten in München zum Arbeiten, Lunchen und Feierabend Drink
- Free Coffee, frisches Obst und Sweets bringen dich gut durch den Tag

**Ihr Kontakt zu Hofmann**:
Wir freuen uns, bald von Ihnen zu hören

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