Director of Customer Success

Vor 3 Tagen

Munich, Deutschland Apaleo Vollzeit

We are Apaleo

Apaleo's property management platform empowers accommodation providers to create unique digital guest & staff experiences by combining their preferred technologies. The Apaleo Store enables integrations to hundreds of apps to streamline operations, enhance the guest journey and maximize revenue.

Are you up for the challenge? We're looking for a **Director of Customer Success** **(f/m/d)** to lead our customer success team. This is a senior level and high impact management position that is critical to our growth strategy. As a leader you will shape our ecosystem and make hospitality companies successful on the platform.

**What You'll Be Up To**:

- You will set the overall vision and strategic planning for the customer success organization in order to drive platform success and an increase in revenues.
- You build and lead a world class organization of onboarding specialists, customer success managers, support team members, and solution architects.
- You define and optimize the customer experience for our mid-market and enterprise customers by driving programs and initiatives to increase engagement and stickiness.
- You will work closely with leadership peers in business development, marketing, and product, to drive the company-wide strategy and targets.
- You will define and monitor customer and partner success related KPIs.
- Bonus: You will develop the channel partner success (reseller) and software partner success organizations.

**Your skills**:

- You have experience leading and growing customer success organisation in B2B SaaS context, and a deep understanding of sales & post-sale methodologies.
- You are experienced at setting vision and strategy, translating it into actionable initiatives and tracking successful outcomes.
- You have the acumen and expertise to build a top-in-class customer experience.
- You are able to lead with courage and to master hard decisions and trade-offs in order to change the direction of your team and the whole organization.
- You are able to hire and nurture diverse, top talent into the customer success organization.
- You can inspire and motivate team members and other parts of the organization.

**We offer**:

- A diverse team of motivated and international experts from various disciplines and backgrounds;
- Flexible structure with a flat hierarchy;
- A key role in one of the most promising international start-ups in the hospitality industry, located in the heart of Munich;
- Team events: dinners, cocktail club, sports groups and more;
- Great work/life balance, with the possibility of hybrid work and flexible hours;
- Fair compensation with a transparent peer review structure;
- 30 vacation days per year;
- Free public transportation inside the city of Munich.

**What You Will Get From Us**:
You will be a part of an exciting, open and agile team, where your voice matters and where it has a company-wide impact. We are committed to building a diverse and inclusive environment for everybody. With us, you not only have the opportunity to shape the future of hospitality but also to shape your own career in any direction. We want you to grow with us

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