Customer Success Manager
Vor 5 Tagen
We are seeking a highly organized and efficient Customer Success Manager to join our team at Moovster. In this role, you will be responsible for driving our customer success experience and ensuring that our customers are happy with our services.
Key Responsibilities- You will consult customers via our help center and support them in the whole process of our services.
- You will communicate with our partners to provide the best customer service possible and solve all of our customers' challenges.
- You will be the voice of the customer and transfer customer requirements and potential issues to the product team to help improve the Moovster product every day.
- You will play an active part in finding ways to continuously improve our customer satisfaction score.
- Fluent in German (both written and spoken).
- Fluent in English (both written and spoken).
- You are a highly organised person with the ability to maintain overview of large amounts of data.
- You are willing to take ownership and proactively responsibility of topics, and you are never satisfied with low-quality outcome.
- You are an analytical thinker and problem-solver who embraces both simple and complex challenges.
- Proficiency in Excel is a must.
- Experience with searching in databases and writing simple SQL is a plus.
- This is a full-time position starting as soon as possible.
- An experienced, highly motivated and fun team to learn and grow together.
- The flexibility to work from anywhere anytime: a great office, from home or even from the beach, we value work-life-balance to coordinate business, family and private stuff perfectly according your needs.
- A free Moovster Mobility Budget to get around.
- JobRad as an additional attractive Employee Benefit.
- An attractive compensation package including an estimated salary of $80,000 - $110,000 per year.
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