![AWAKE Mobility](https://media.trabajo.org/img/noimg.jpg)
Working Student: Customer Success Associate
vor 3 Monaten
Our vision is to create a world of undisturbed transportation.
AWAKE Mobility, based in Munich, is a leading technology company specializing in partnering with bus and truck operators to proactively prevent vehicle breakdowns and mitigate costly consequential damages. Joining the AWAKE Mobility team means playing a vital role in creating a more reliable and sustainable future for transportation. We are dedicated to crafting innovative digital solutions that enhance the visibility of the fleets’ health status, streamlining day-to-day operations and bringing greater joy to the lives of everyone involved.
Tasks
- Evaluate current internal processes to identify areas for improvement and efficiency gains.
- Collaborate with cross-functional teams to conceive, design and implement streamlined workflows that enhance operational efficiency.
- Develop and implement strategies and frameworks to ensure the scalability of operations in alignment with company growth objectives.
- Analyze data and metrics to drive informed decision-making for process optimization, ensuring smooth operation of enhanced workflows.
- Contribute to the documentation of best practices and standard operating procedures to maintain consistency and clarity in processes, fostering effective operations.
**Requirements**:
- Currently pursuing a Bachelor's or Master\'s degree in Engineering, Business, Science, or related fields
- Strong problem-solving abilities coupled with a solid technical grasp of IoT and Digitalization concepts
- Excellent verbal and written communication skills in both German and English
- Customer-centric mindset and the ability to cultivate strong relationships with key decision-makers
- Previous experience in client-facing roles, ideally within a B2B SaaS startup, with a preference for exposure to public transport or vehicle maintenance domains is a plus
**Benefits**:
- Decision-making Influence and Autonomy: Actively participate in the decision-making processes within our dynamic startup environment
- Flexibility: Enjoy flexible working hours & home office working with no mandatory minimum office days policy
- Compensation: Receive a competitive salary
- Team bonding: Engage in regular team events and off-sites to foster a collaborative work culture
- Wellness support: Access subsidized WELLPASS memberships for multiple sports facilities
- Life goals support: Receive support to fulfill your personal and professional life goals
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