Customer Success Working Student

vor 2 Monaten


Munich, Deutschland LeanIX Jobs Vollzeit

LeanIX, an SAP Company enables organisations to continuously transform. Our platform helps to efficiently organize, plan, and manage IT landscapes, supporting 1200+ customers with Enterprise Architecture Management.

We are looking for a
**Customer Success Working Student **to join our growing team and support our Customer Success Team in guiding customers through their journey, making them successful.

Are you passionate about IT and how it enables modern businesses to grow? Do you share the mindset of being customer-first, striving for excellence while winning & losing as a team?

Then it is worth reading on

Closely aligned with your customers and our Customer Success-, Sales-, Professional Services-, Product-, Marketing
- and Partner Management teams, you will be working on delivering continuous value.

As a Customer Success Working Student at LeanIX you create an impact having exceptional analytical and advisory skills to support our customers in the best way possible. You will work alongside our Customer Success Managers for guiding Enterprise customers along their journey - from onboarding to adoption, expansion, and renewal.

**Customer Success Working Student - EMEA (f/m/d)**
Connected remote, based close to one of our offices in Germany (Bonn, Munich)

WHAT IS WAITING FOR YOU?

Work experience
- get an insight into the work as a CSM at a growing SaaS company
- as part of the team contribute to our and our customers' success story
- manage own internship project (ex. Academic edition, Workspace Best Practice Report)

Customers
- creating onboarding presentation for customers
- supports CSM in customer interaction (call preparation, tasks that come out of calls)
- shadow CSMs in customer calls to understand onboarding and continous CS management

Internal activities
- Takes care of our Academic Edition Universities: collaborate with professors and academic contacts, set up workspaces, plan guest lectures and workshops, maintain customer data, manage the process internally with different departments involved
- organising internal meetings like Product learning, knowledge sharing with product
- take over tasks like MTM setup, Salesforce task, report generation
- helps organising community events
- owns Confluence pages and updates here
- keeps on top of product updates and informs about changes in resources we share with customers
- supports CSM in their OKR
- developing/updating Demo workspace for specific use cases

Expansion
- Learning and understanding of key CSM metrics, such as NDR (upsell, churn)

Team
- organising team activities and meeting to drive the team spirit and make the meetings more productive
- be valuable part of the team taking part in team and company wide meetings, workshops etc.
- build a great cross-departmental network to strive in your role

WHAT ARE WE LOOKING FOR?
- 0-2 years of relevant working experience working in a SaaS or Tech company
- Understanding of IT Management and Software Development/Operations in Enterprise organisations
- Ability and experience to structure and prioritise your work and the work of others
- Openness to learn and understand customer needs
- fluency in German & English



  • Munich, Deutschland LeanIX GmbH Vollzeit

    LeanIX aims to become the “Google Maps for Software” LeanIX enables organisations to continuously transform. Our platform helps to efficiently organize, plan, and manage IT landscapes, supporting 900+ customers with SaaS Management, Enterprise Architecture Management, and Value Stream Management. We are looking for a Customer Success Working Student to...


  • Munich, Deutschland LeanIX GmbH Vollzeit

    **LeanIX aims to become the “Google Maps for Software”** LeanIX enables organisations to continuously transform. Our platform helps to efficiently organize, plan, and manage IT landscapes, supporting 900+ customers with SaaS Management, Enterprise Architecture Management, and Value Stream Management. We are looking for a **Customer Success Working...


  • Munich, Deutschland LeanIX Vollzeit

    LeanIX, an SAP Company enables organisations to continuously transform. Our platform helps to efficiently organize, plan, and manage IT landscapes, supporting 1200+ customers with Enterprise Architecture Management. We are looking for a **Customer Success Working Student **to join our growing team and support our Customer Success Team in guiding customers...


  • Munich, Deutschland Avelios Medical GmbH Vollzeit

    **About this role**: Our mission at Avelios is to build the leading software platform for the data-driven digitization of hospitals and patient care. To do so, we have built a modular software platform that digitizes and optimizes workflows in hospitals with cutting-edge technology in a user-friendly way. With our software, we enable hospitals and doctors to...


  • Munich, Bayern, Deutschland IP Pilot Vollzeit

    null Intro IP Pilot is seeking a dynamic Working Student Customer Success B2B SaaS (d/f/m) to join our team. You will have the unique opportunity to contribute to our customer success initiatives and help enhance the overall experience for our B2B SaaS clients. This role is ideal for a proactive and customer-focused individual who is eager to gain hands-on...


  • Munich, Deutschland Predium Vollzeit

    Deine Mission Als Working Student im Customer Success-Team hast Du die Möglichkeit, wertvolle praktische Erfahrungen in der Kundenbetreuung zu sammeln und bekommst Einblicke in das Onboarding der Kunden, treibst die ESG Strategie voran und bist laufend an der Produktentwicklung beteiligt. Deine Verantwortlichkeiten - Du unterstützt die Customer Success...

  • Working Student

    vor 2 Monaten


    Munich, Deutschland NavVis Vollzeit

    OUR VISION When people use our technology to "bridge the gap" between the physical and digital worlds, they don’t just capture reality - they create a new one. In this new reality, they are smarter, more productive, more streamlined, and more creative - because they have the digital foundation to build the world they want to live in. **That’s what...

  • Working Student

    vor 3 Monaten


    Munich, Deutschland wealthpilot GmbH Vollzeit

    Core Values at wealthpilot Be the pilot people trust At wealthpilot, all employees see themselves as pilots of trust. We act according to the rules of empathy, appreciation and collegiality. Make the plane fly On our way to our destination, we experience resistance and turbulence, but thanks to our determination, solution and performance orientation, we...

  • Working Student

    vor 3 Monaten


    Munich, Deutschland wealthpilot GmbH Vollzeit

    Core Values at wealthpilot Be the pilot people trust At wealthpilot, all employees see themselves as pilots of trust. We act according to the rules of empathy, appreciation and collegiality. Make the plane fly On our way to our destination, we experience resistance and turbulence, but thanks to our determination, solution and performance orientation, we...

  • Working Student

    vor 3 Monaten


    Munich, Deutschland wealthpilot GmbH Vollzeit

    Core Values at wealthpilot Be the pilot people trust At wealthpilot, all employees see themselves as pilots of trust. We act according to the rules of empathy, appreciation and collegiality. Make the plane fly On our way to our destination, we experience resistance and turbulence, but thanks to our determination, solution and performance orientation, we...


  • Munich, Deutschland HRS Vollzeit

    City: München- Job Function: Operations- Job Area: Customer Service- Seniority Level: Student- Date: Feb 2, 2024**HRS AS A COMPANY**: At Destination Solutions we believe there’s a smarter way for hosts, property managers and DMOs to maximize the performance of their rentals. So, as a travel tech company, we’ve created an end-to-end holiday rental...


  • Munich, Deutschland IP Pilot Vollzeit

    IP Pilot is seeking a dynamic Working Student Customer Success B2B SaaS (d/f/m) to join our team. You will have the unique opportunity to contribute to our customer success initiatives and help enhance the overall experience for our B2B SaaS clients. This role is ideal for a proactive and customer-focused individual who is eager to gain hands-on experience....


  • Munich, Deutschland IP Pilot Vollzeit

    IP Pilot is seeking a dynamic Working Student Customer Success B2B SaaS (d/f/m) to join our team. You will have the unique opportunity to contribute to our customer success initiatives and help enhance the overall experience for our B2B SaaS clients. This role is ideal for a proactive and customer-focused individual who is eager to gain hands-on experience....


  • Munich, Deutschland IP Pilot Vollzeit

    IP Pilot is seeking a dynamic Working Student Customer Success B2B SaaS (d/f/m) to join our team. You will have the unique opportunity to contribute to our customer success initiatives and help enhance the overall experience for our B2B SaaS clients. This role is ideal for a proactive and customer-focused individual who is eager to gain hands-on experience....


  • Munich, Deutschland Sky Deutschland GmbH Vollzeit

    Location Unterfoehring near Munich - Department CRM - Contract Type Working student - Reference Number 5648 003680 M40 **Job Description**: Please be advised: Due to our international corporate culture, we publish all our job advertisements in English. Nevertheless a significant part of this job will be in German. Tasks - Whether it's our Sky newsletter,...


  • Munich, Deutschland Workpath Vollzeit

    We are a **Munich-based SaaS company** and **support leading enterprises **with our software platform at every step from agile goal management with OKR to **end-to-end strategy execution centered around outcomes**. With the help of our technology, customers develop greater adaptability and effectiveness in strategy execution. This enables organizations to...


  • Munich, Deutschland Sky Deutschland GmbH Vollzeit

    Location Unterfoehring near Munich - Department Customer Experience - Contract Type Working student - Reference Number 5648 002081 L11 **Job Description**: Please be advised: Due to our international corporate culture, we publish all our job advertisements in English. Nevertheless a significant part of this job will be in German. We're looking for you to...


  • Munich, Deutschland Red Bull Teilzeit

    Unser Customer Service ist das Herzstück unserer Supply Chain und Kundenbetreuung. Als Werkstudent im Bereich Customer Service übernimmst du eine zentrale Rolle in der Bearbeitung von Rechnungskürzungen und unterstützt aktiv unser Qualitätsmanagement. So trägst du dazu bei, offene Forderungen sowohl von uns an Kunden als auch umgekehrt signifikant zu...


  • Munich, Deutschland Jameda Vollzeit

    Company Description Jameda is Germany's market leader and largest doctor-patient platform. As part of the DocPlanner Group, the leading global unicorn healthcare platform, supported by investors such as Goldman Sachs, Target Global and others, we help 130,000 doctors and clinics worldwide. Over 80 million patients in 13 countries find the right doctor and...


  • Munich, Deutschland WeAreAspire Vollzeit

    **Job Title: German-speaking Customer Success Manager****Location:** Munich, Germany (Hybrid Working Role)About the CompanyMy client is the fastest-growing company in Germany, an international AI technology provider. They are at the forefront of innovation in Munich, providing cutting-edge solutions to a global clientele.Position Overview:We are looking for...