Head of Customer Service

vor 5 Monaten

Munich, Deutschland TFJ buycycle GmbH Vollzeit

**Key Facts**:

- ** Start date**:from now on
- ** Capacity**: 40h
- ** Location**:Munich or Berlin

**ABOUT THE COMPANY**:
At buycycle, we are building Europe's largest platform for pre-owned bikes. Together with YOU we want to change the future of individual mobility

**ABOUT THE ROLE**:
**YOUR RESPONSIBILITIES**:

- You will oversee the day-to-day operations of the customer support department, ensuring all inquiries, concerns, and issues are addressed promptly and professionally.
- You enjoy resolving complex inquiries and issues, contributing to customer satisfaction and a smooth aftersales process
- You will implement training programs, providing constructive feedback, and conducting performance evaluations to empower your team to succeed.
- You continuously improve existing processes, document them and come up with solutions for more efficiency
- You are the responsible person for our knowledge database & CRM tool Zendesk
- You work closely with the COO, to build a scalable international support organization

**ABOUT YOU**:

- You have professional experience (completed education, internships, etc.), ideally in the field of Customer Success or a similar environment.
- You maintain composure and clarity in stressful and complex situations, creating a positive customer experience for each individual.
- You are keen to take ownership and have ideally worked with CRM systems such as Zendesk or Hubspot before.
- You possess excellent oral and written communication skills.
- You are proficient on the computer and like coming up with innovative ideas to grow our customer base.

**WHY US?**:

- A high degree of (personal) responsibility in a dynamic work environment
- Goals, not tasks
- Active participation and a sustainable impact
- Office in Munich’s factory district (Werksviertel) OR co-working in Berlin’s Brunnenviertel
- Shared passion and joy within the team
- Flexible working hours

Screening call case study final interview with the team & co-founders

**We can’t wait to get to know you**:
Join us on our mission to become the leading marketplace for pre-owned bikes and help us ride towards sustainable consumption. If you want to join a team which believes in acting responsibly towards the environment and society, this is the place for you

We are aware that our job advertisements are very demanding, but we still encourage you to apply, even if you may don’t know all of it. we believe that you can learn a lot with the right drive and attitude.

For more information visit our website.

**About us**:
With buycycle, we are building Europe's largest platform for pre-owned bikes. Since our start in 2021, we have achieved a lot. A new office in the heart of Munich and a state-of-the-art workshop for used bikes are just the beginning. Together with YOU we want to change the future of individual mobility At buycycle, you have the opportunity to help us to shape a fast-growing dynamic company from the very beginning. Help us create Europe's largest platform for used bikes and become part of our crew.

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