Head of Client Services

vor 7 Monaten

Munich, Deutschland Computershare Vollzeit

**We offer you a world of opportunity**

Computershare is a global leader in share register administration, employee share ownership schemes, mortgage loan administration and depositary voting rights activation, offering stakeholder-focused communications solutions. Computershare is represented in all major financial markets with over 14,500 employees worldwide.

Our Communication Services division delivers customised inbound and outbound communication solutions for a wide range of business needs. As a specialist in transactional printing and regular communication, we also offer a wide range of services related to the digitalisation of business processes thanks to state-of-the-art technology. Be there when we continue our success story - contribute your ideas and take responsibility.

**Show your skills**:
The Head of Client Services has overall responsibility for ensuring that resources and processes are in place to deliver the services we have committed to internal and commercial clients by providing front office resources to liaise between our clients and our production departments. This is to exceed the financial and quality standards we have set for the development of the business and to promote customer loyalty so that our customers can recommend CCS to others.

**Your key responsibilities will include**:
As Head of Client Services, you will manage a small team of Project Managers and Account Managers. This may lead to functions or sub-functions. You will oversee large, complex support, production or operations teams.
- You have operational responsibility for end results, finance/budget, policy development/strategy decisions and responsibility for an area, e.g. a sub-function.
- You set the strategy for a sub-function.
- You are comfortable solving unique and complex problems that have a far-reaching impact on the business.
- You enjoy leading others in solving complex problems in your own area of expertise and solving complex problems that impact cross-functional business processes and outcomes.
- You have experience analysing complex technical problems and recommending solutions for which there may be no precedent. You have complex judgement based on advanced analytical thinking that requires advanced conceptual and innovative thinking.
- You are able to work independently, requiring guidance only in the most complex situations.

**What you bring**:

- Requires a university degree or specialist knowledge and extensive work experience.
- Technical depth and breadth of expertise in own discipline.
- Excellent communication skills and good command of English and German (C1).
- Experience in managing projects of all sizes.
- Advanced financial/commercial understanding. Ability to interpret data at a basic level.
- Excellent organisational skills and ability to prioritise are essential.
- Have impeccable Microsoft Office skills and be comfortable with Outlook, Excel, Word and PowerPoint.

**What we offer you**:

- A medium-sized employer, with the advantages of a global player.
- A multi-layered and open corporate culture, in which you can contribute your own ideas right from the start.
- A personal induction in small teams
- Plenty of room for your own development
- Great employee participation programme
- Subsidised lunch
- We look forward to getting to know you

**A company to be proud of
Computershare (ASX:CPU) is a world leader in financial administration with 14,000+ employees across 22 different countries delivering expertise to over 25,000+ clients. At Computershare, it’s more than just a job, our open and inclusive culture means that we will help you to grow, to move forward and make the most of the world of opportunities we have available. With infinite possibilities, we could take you anywhere.

**A diverse and inclusive place to work
Computershare is an equal opportunity employer. Qualified applicants will receive consideration for employment regardless of race, color, religion, sex, sexual orientation, gender identity or expression, national or ethnic origin, age, disability, protected veteran status, or other characteristics protected by applicable law.

Computershare Communication Services is one of the world’s leading essential communications businesses. With over 30 years’ market experience and utilizing the latest technologies, we enhance customer experience and improve communication effectiveness for our clients.

We work with real time, inbound and outbound digital communications that complement our traditional offering of print and mail. With facilities around the world handling billions of communications annually, our communications team design, create, deliver, receive, store and manage business critical communications that help our customers lead in their industry.

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