Head of Customer Care/ Support Specialist
vor 6 Monaten
**YOUR MISSION**:
We are looking for an additional team member to join our customer support team. As Support Specialist, you are responsible for providing outstanding service to our customers and achieve this thanks to your extensive technical and therapetical knowledge.
As a Rhyk service professional, you are the face to the customer, ensure that customer’s equipment can be used, maintained and serviced and that the clinical and physiotherapeutic staff receives professional assistances and guidance for Rhy’s products.
**Main responsibilities will include**:
- Review and approve installation, usage and upgrade procedures.
- Perform Troubleshooting independently
- Plan, organize, and implement all service assignments, study support, training sessions conscientiously and independently
- Perform mandatory administrative tasks accurately
- Document performed services according to Rhyk procedures
- Provide ideas and innovation to improve current products, provide sustainable input for continued engineering & deliver design feedbacks from customers to the R&D department
- Keep customers up-to-date regarding open requests, maintain good customer relationship and deliver high level customer service
- Maintain good and efficient communication between customers, colleagues and superior
- Create and review EMS (medium frequency) training plans together with internal and external experts
**YOUR PROFILE**:
- Technical degree in electrical engineering, electronics or physiotherapy
- Preferable 1-3 years’ experience in a technical support role ideally for a healthcare company or provider would be a plus
- Strong analytical, troubleshooting, and problem solving skills
- Highly motivated and customer oriented personality as well as the ability to prioritize tasks and work self sufficiently
- Excellent organization and time management skills, ability to manage several work streams simultaneously
- Ability to work well individually and in a team environment
- High flexibility and willingness to travel internationally up to 30% of the time
- Excellent communication skills in English and German
- Basic MS Office knowledge
- Medical knowledge about physiotherapy and fitness is a plus
**WHY US?**:
- Join us and combine digitalisation with health and lifestyle - you make the difference You will be part of a dedicated team with the mission "to make Health available for Everyone".
- At Rhyk, you can expect a strong team spirit, a lot of responsibility and creative freedom in a dynamic, fast-growing startup with big ambitions.
- Rhyk lets you work freely and independently, and you have access to an office in the centre of Cologne, right next to Cologne Cathedral / Central Station. Of course, fresh fruit and drinks are provided at all times.
- Home office? No problem at all. You decide where you would like to work from and have the possibility to interact remotely at any time.
- We value an open feedback culture, transparent communication and a strong focus on your personal development.
- Rhyk takes care of your personal health Twice a year you can get an individual physiotherapy check-up.
**ABOUT US**:
Rhyk Technologies is a start-up focused on the development of smart and innovative products in the field of fitness, health and medicine. Our goal is to enable our customers to sustainably optimise their health and fitness through cutting-edge technologies and therapeutically effective approaches.
We use cloud-based state-of-the-art technology and agile development methods based on self-organisation and continuous learning. Our solutions not only cover digital products, but also integrate advanced hardware solutions that pioneer in the healthcare sector.
-
Customer Care Specialist
vor 6 Monaten
Munich, Deutschland Yokoy Vollzeit**Do you want to join us on the journey of disrupting the spend management business? Do you like to work in a fast-paced scale-up with a passionate and supportive team? Yokoy is hiring!** **After closing our $80M Series B funding in 2022 and going through a hyper growth phase, we are now striving to lead the tech-focused transformation in our field and...
-
Customer Care Specialist
vor 2 Wochen
Munich, Bayern, Deutschland Westwing Group SE VollzeitJob DescriptionWe are seeking a highly skilled CUSTOMER CARE SPECIALIST to join our team in Munich, Germany. As a key member of our Customer Care department, you will be responsible for providing exceptional customer service to our Swedish customers.
-
Customer Care Specialist
vor 5 Monaten
Munich, Deutschland mytheresa.com VollzeitMunich - Clienteling & Customer Care - Mid **Customer Care Specialist - German (f/m/d) (Barcelona)**: To support our Customer Care team we are searching for a Customer Care Specialist - German (f/m/d) (Barcelona) to be based in our Aschheim office. **WHAT YOU WILL DO**: - Build lasting customer relationships and foster brand loyalty through warm welcomes...
-
Head of Customer Success Europe
vor 6 Monaten
Munich, Deutschland Icertis VollzeitWith unmatched technology and category-defining innovation, Icertis pushes the boundaries of what’s possible with contract lifecycle management (CLM). The AI-powered, analyst-validated Icertis Contract Intelligence (ICI) platform turns contracts from static documents into strategic advantage by structuring and connecting the critical contract information...
-
Senior Customer Support Specialist
Vor 6 Tagen
Munich, Bayern, Deutschland Werfen VollzeitWerfenAbout UsAt Werfen, we are committed to delivering exceptional customer service and support to our clients. As a Senior Customer Support Specialist, you will play a crucial role in achieving this goal.Job SummaryWe are seeking a highly skilled and experienced professional to join our team as a Senior Customer Support Specialist. In this role, you will...
-
Customer Care Specialist dfm
vor 4 Wochen
Munich, Deutschland DAVID Systems GmbH VollzeitAs a member of our Customer eXperience Group you would be servicing and supporting our customers and partners with highquality results building on already strong relationships. You will love to make sure our customers get the most out of our software. You will provide solutionoriented advice to end users and actively work with your stakeholders (3rd level)...
-
Customer Care Specialist – Korean
vor 4 Wochen
Munich, Deutschland Mytheresa VollzeitCustomer Care Specialist – Korean (f/m/d) (Munich) To support our Customer Care team we are searching for a Customer Care Specialist – Korean (f/m/d) (Munich) to be based in one of our offices in Aschheim. WHAT YOU WILL DO Build lasting customer relationships and foster brand loyalty through warm welcomes and personalized service. ...
-
Customer Care Representative
vor 6 Monaten
Munich, Deutschland Hayes Bicycle Vollzeit**Job Title: Customer Care Representative - Hayes Performance, Garching bei München, Germany** **Company Overview**: Hayes Performance is a renowned company in the bicycle industry, specializing in manufacturing high-quality bicycle components. We are currently seeking a dedicated Customer Care Representative to provide exceptional online support from our...
-
Customer Support Specialist
vor 6 Monaten
Munich, Deutschland LeanIX Jobs VollzeitLeanIX enables organizations to continuously transform. Our platform helps to efficiently organize, plan, and manage IT landscapes, supporting 1000+ customers with Enterprise Architecture Management. We are looking for a** Customer Support Specialist **who will help evaluate and support agents based customer's request to support. As part of the Customer...
-
Head of Customer Success
vor 5 Monaten
Munich, Deutschland 42watt Vollzeit**Lerne Dein Team Kennen**: Als Head of Customer Success Management wirst Du die Leitung unseres Customer Success Management Teams übernehmen. Dieses Team besteht aus verschiedenen Rollen, darunter 1st Level Support, Sales, Customer Success und Key Account Management. Deine Hauptaufgabe besteht darin, das Customer Success Management effizient zu gestalten,...
-
Head of Customer Success
vor 6 Monaten
Munich, Deutschland Parkdepot VollzeitYour new role Are you ready to join us on an exciting road trip? We are an up-and-coming startup and have set ourselves the goal of revolutionizing parking space management. With our innovative technology, we are ready to transform mobility and open up new avenues. Imagine that you are largely responsible for our growth and success. Your focus is on...
-
Customer Experience Specialist
vor 4 Wochen
Munich, Bayern, Deutschland Westwing Group SE VollzeitCustomer Experience SpecialistWe are seeking a skilled Customer Experience Specialist to join our team in Munich. As a key contact point for our Danish and Swedish customers, you will be responsible for providing exceptional support and resolving inquiries related to orders.Key ResponsibilitiesProvide premium customer experience through phone, email, and...
-
Vp / Head of Customer Success (Germany or Uk)
vor 5 Monaten
Munich, Deutschland Userlane GmbH VollzeitAbout Userlane Userlane is an award-winning Digital Adoption Platform that empowers organizations to understand and improve the value of their technology investments. If you want to drive meaningful change for employees and employers alongside some of the most talented and dynamic people you’ve worked with, Userlane might be the perfect place for...
-
Customer Care Specialist
vor 2 Monaten
Munich, Deutschland DAVID Systems GmbH VollzeitAs a member of our Customer eXperience Group, you would be servicing and supporting our customers and partners with high-quality results building on already strong relationships. You will love to make sure our customers get the most out of our software. You will provide solution-oriented advice to end users and actively work with your stakeholders (3rd...
-
Customer Care Specialist
vor 2 Monaten
Munich, Deutschland DAVID Systems GmbH VollzeitAs a member of our Customer eXperience Group, you would be servicing and supporting our customers and partners with high-quality results building on already strong relationships. You will love to make sure our customers get the most out of our software. You will provide solution-oriented advice to end users and actively work with your stakeholders (3rd...
-
(Senior) Customer Care
vor 5 Monaten
Munich, Deutschland mytheresa.com VollzeitMunich - Clienteling & Customer Care - Senior **(Senior) Customer Care & Fashion Advisor - US English (f/m/d)**: To support our Customer Care team we are searching for a (Senior) Customer Care & Fashion Advisor - US English (f/m/d) to be based in our Munich office. **WHAT YOU WILL DO**: - Advisory and support services for our international premium clients...
-
Customer Care
vor 6 Monaten
Munich, Deutschland mytheresa.com VollzeitMunich - Clienteling & Customer Care - Junior **Customer Care & Fashion Advisor - Chinese (Munich) (f/m/d)**: To support our Customer Care team we are searching for a Customer Care & Fashion Advisor - Chinese (Munich) (f/m/d) to be based in one of our offices in Munich. **WHAT YOU WILL DO**: - Advisory and support services for our international premium...
-
Customer Support Specialist
vor 5 Monaten
Munich, Deutschland EagleBurgmann Vollzeit**Working at Freudenberg**: "We will wow your world!" This is our promise. As a global technology group, we not only make the world cleaner, healthier and more comfortable, but also offer our 51,000 employees a networked and diverse environment where everyone can thrive individually. Be surprised and experience your own wow moments. Klüber Lubrication, a...
-
Full-Time Car Sharing Specialist
vor 2 Wochen
Munich, Bayern, Deutschland Miles Mobility VollzeitAbout Miles MobilityMiles Mobility is a leading car sharing provider in Germany, offering long-term car subscriptions and promoting sustainable mobility solutions.Job SummaryWe are seeking a highly skilled and motivated Full-Time Car Sharing Specialist to join our team. As a key member of our operations team, you will be responsible for ensuring the smooth...
-
Customer Care Specialist
vor 2 Monaten
Munich, Deutschland DAVID Systems GmbH VollzeitAs a member of our Customer eXperience Group, you would be servicing and supporting our customers and partners with high-quality results building on already strong relationships. You will love to make sure our customers get the most out of our software. You will provide solution-oriented advice to end users and actively work with your stakeholders (3rd...