Technical Customer Success Team Lead
vor 4 Monaten
Virta is on a mission to revolutionize EV charging with our cutting-edge SaaS platform. We're looking for a sharp and technically skilled **Customer Success** **Team Lead** to join our growing team to support our clients and sales executives in the DACH region. As a Customer Success Team Lead, you will develop and maintain strong relationships with customers ensuring their business needs are met and exceeded, focusing on large B2B customers in the DACH area. Additionally, you will lead and coach other Customer Succes Managers in the region. You’ll be the face of Virta to our customers ensuring smooth collaboration and making sure we always add value to their business. Location for the role can be **Switzerland **or **Germany**.
**What you’ll do**
- Fuel the growth of our business by improving customer experience and increasing customer engagement.
- Focus on taking ownership and leading customers through the onboarding process to project delivery & resolution
- Engage in technical conversations with clients and support them with configurations, API integrations, system architecture and general technical problem solving.
- Lead, mentor, and manage a team of Customer Success Managers, fostering a culture of high performance and accountability
- Collaborate closely with cross functional teams (Sales, Product, Engineering, Marketing, Support, etc.) to represent the voice of the customer and drive better results
- Effectively manage the tracking and resolution of customer escalations
- Analyze statistics and produce reports
**What you’ll bring**
This is a technical customer relationship management role supporting a remote sales team in scale-up company. You will need leadership skills, technical mindset and flexibility to take on a variety of tasks to ensure positive customer experience. You have excellent communication skills in German and English and ability to communicate at all levels.
**In addition, you have**:
- Degree in Technology or Business
- 3-5 years of experience working in a technical, customer-facing role (Technical Account Management, Sales Engineering, Project Management, Professional Services)
- Previous work experience with customer projects or customer relationship management
- Excellent communication skills and an ability to concisely articulate complex technical issues and solutions internally and externally
- Proactive approach towards work and good organizational skills
- Fluent written and spoken German and English
- Prior experience working in EV industry is considered an advantage
- Right to work in EU
**We offer you**
Looking for a dynamic career with global impact? This opportunity allows you to join a rapidly growing international company and collaborate with talented individuals from over 30 countries. We value flexibility and offer hybrid work arrangements tailored to business needs and customer requirements. At Virta, your growth is essential We provide dedicated support through our online Virta Academy and ensure a smooth onboarding experience to equip you for success.
**Join us**
**Facts & Figures about Virta**
- Virta is one of the leading global EV charging platforms and charging networks in Europe
- Virta is among the rare group of companies that made the FT 1000 list four consecutive times
- 105 000+ EV charging stations online on the Virta Platform
- 30+ countries with charging networks on the Virta Platform
- Headquarters: Helsinki, Finland and 7 offices in total globally
- Offices: Berlin, Stockholm, Paris, London, Singapore, Bucharest
- 240+ employees
- 500 000+ EV charging stations in the roaming network
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