Team Lead Customer Success
vor 7 Monaten
Lumiform is a rapidly growing Series A SaaS startup revolutionizing how businesses manage and optimize their processes. Our headquarter is in Berlin, but we're making a name for ourselves worldwide with over 40,000 organizations in around 40 countries using our Lumiform App - and we're just getting started
Our cutting-edge software solution simplifies inspections, audits, and process management, so businesses can achieve compliance, enhance quality and safety, and streamline operations. We're continuing to expand, and we're currently on the hunt for a hands-on Team Lead for our Customer Success department.
If you're up for the challenge and want to be a part of our dynamic and growing team, we'd love to hear from you
Tasks
- Lead, mentor, and support the Customer Success team while actively engaging in day-to-day tasks, such as onboarding, problem-solving, and building relationships.
- Actively identify upsell opportunities, create and execute a rollout plan and work with the sales team to drive revenue growth.
- Develop and maintain a strong customer partnership, understanding their needs, goals, and objectives to drive adoption, retention, and advocacy.
- Onboard new clients by guiding them through the setup process and conducting training sessions to help them maximize the value of our platform.
- Collaborate closely with cross-functional teams (sales, product, support) to address customer needs and provide a seamless customer experience.
- Develop and execute customer success plans, including adoption, expansion, and renewal strategies, to drive customer satisfaction and growth.
- Collect and share customer feedback with the internal team to help improve the product and prioritize feature requests.
- Maintain a deep understanding of the Lumiform platform and stay updated with industry best practices and trends to serve our customers better.
**Requirements**:
**Must haves**:
- You are fluent in German and English - both written and verbal.
- 3+ years of experience in customer success, account management, or a similar role.
- You are a problem-solver by heart and have a "Can-Do" attitude to work. You get things done.
- Proven experience in managing, mentoring, and developing a high-performing team.
- You have strong interpersonal and communication skills.
- You think critically and adapt quickly in a fast-paced environment.
- Self-motivated team player and eager to contribute to the company's growth.
- You are located in Berlin.
**Would be a plus**:
- Experience working in a startup environment, preferably SaaS, as Customer Success Manager.
**Benefits**:
- Hybrid model (come to the office twice a week and the rest of the days is your decision) and flexible working hours.
- A beautiful and bright office in the heart of Berlin (F-hain) where we have fresh fruits, free drinks, good coffee, and lots of cafés and restaurants of almost every origin close by.
- Annual meet-up in Berlin for a week (The Lumi-Week) with all employees where we have workshops, team events, drinks, delicious food, and good talks.
- Fun team events and 'Friyay' drinks.
- We care about your personal & professional development. You will receive an annual learning budget for books, courses, conferences, etc.; some hours per week are reserved for learning new skills.
- Get a discount on an Urban Sports Club membership. Attend all kinds of sports courses and stay healthy.
- Join a team of 15 nationalities ( >35 employees) and various backgrounds. We ensure you have regular contact with everybody and are updated on the company's progress.
- You will have a significant impact on our rapidly growing user base.
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