Team Lead Customer Success

vor 7 Monaten

Berlin, Deutschland Parloa Vollzeit

**YOUR MISSION**:
In the **Team Lead Customer Success EMEA** (f/m/d)* role at Parloa, you'll be the guiding force behind our Customer Success team in the EMEA region. Your mission is to lead with empathy, foster collaboration, and streamline processes. By managing your direct reports, offering navigation support for accounts, and ensuring operational efficiency, you'll play a crucial role in shaping our customer success approach.

**IN THIS ROLE YOU WILL**:

- **Empower Growth**: Coach our amazing Senior Customer Success Managers and support them in strategic account planning, facilitating revenue growth and personal development.
- **Nurture Talent**: Ensure the development and growth of your team members, fostering an environment for professional advancement.
- **Problem-Solving Partner**: Support Customer Success Managers in navigating customers' challenges, collaboratively finding effective solutions.
- **Operational Excellence**: Work with Customer Success Operations to establish processes and standards, contributing to operational excellence.
- **Seamless Collaboration**: Collaborate closely with our Implementation teams, promoting smooth service delivery.
- **Strategic Focus**: Hold a few strategic accounts of your own, infusing strategic vision into our customer success approach.

**WHAT YOU BRING TO THE TABLE**:

- A minimum of 2 years of hands-on experience with complex SaaS products, ideally conversational AI tools, showcasing a deep understanding of its functionalities.
- At least 3 years of experience in a formal or informal leadership role within Customer Success Management or Consulting, demonstrating a track record of effectively leading and guiding teams.
- A minimum of 3-5 years of direct experience working with Enterprise-level customers, navigating and addressing their complex needs with finesse.
- Proven experience with at least 3-5 years in roles requiring strong project management skills, managing and balancing competing demands in a dynamic environment.
- Fluency in both German and English is essential, with a demonstrated ability to communicate clearly and effectively in both languages.

***WHAT'S IN IT FOR YOU?**:

- Be part of a dynamic, driven team of +20 nationalities with flat hierarchies and collaborative company culture
- Hybrid work environment - we believe in hiring the best talent, no matter where they are based. However, we love to build real connections and want to welcome everyone in the office on certain days.
- Attractive compensation package with equity.
- Training and development budget which can be used for conferences and attending development courses to ensure continuous professional growth.
- Flexible working hours, 28 vacation days and workation opportunities.
- Regular team events, game nights, and other social activities.
- And last but not least: a beautiful office with flair in the heart of Berlin with all the conveniences, such as adjustable desks, social area, fresh fruits, cereals and drinks.
- Is something missing here? Reach out and let's talk about what else you need for your ideal next growth opportunity.

**Your recruiting process at Parloa**:
Recruiter video call Meet your Manager Challenge Task Expert interview(s) Meeting the team Founder interview

***:
**Why Parloa?**:
Join Parloa in revolutionizing customer communication with Artificial Intelligence We're a leading Conversational AI platform collaborating with industry giants, both as partners and clients. Our mission is to create a comprehensive customer solution for businesses worldwide, and we're committed to achieving this by having people and AI join forces.

We were founded in 2017 in Berlin, and since then we've become one of the most innovative SaaS companies in the market. By leveraging our cutting-edge conversational AI platform, we are enabling businesses to have meaningful conversations with their customers. We're committed to achieving this by combining top-notch technical engineering with innovative leadership and the belief that every single team member can have a massive impact on our future.

By joining Parloa, you'll have the opportunity to be part of a dynamic and innovative team that's revolutionizing an entire industry. We're passionate about growing together and creating opportunities for personal and professional development. With our recent 20 million Series A investment, we're expanding globally and looking for talented individuals to join us on this exciting journey.

Do you have questions about Parloa, the role, or our team before you apply? Please feel free to get in touch with our Hiring Team.

Parloa is committed to upholding the highest data protection standards for our clients' and employees' data. All our employees are instrumental in ensuring the utmost care, GDPR, and ISO compliance, including ISO 27001, in handling sensitive information.
- **We provide equal opportunities to all qualified applicants regardless race, gender, sexual orientation, age, religion,

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