Junior Customer Success Specialist
vor 6 Monaten
We are Apaleo
Apaleo's API-first property management platform empowers accommodation providers to design a technology stack that creates unique digital guest & staff experiences. The Apaleo Store enables integrations to hundreds of apps to streamline operations, enhance the guest journey and maximize revenue.
Are you up for the challenge? We're looking for a **Customer Support Agent - German speaking (f/m/d)** to join our team
**What You'll Be Up To**:
As part of the Customer Support team, you will help customers onboard to the Apaleo platform, support them after go-live and enable them to utilize our platform to the fullest.
You will take responsibility for the experiences our customers have with Apaleo and you will work closely with our business development and product teams, embodying the API-first and open platform vision.
- You will share the Apaleo platform vision with our customers to help them innovate their hospitality business
- You will coach our customers during the self-service onboarding, as well as conduct interactive user training and workshops;
- While answering customers' questions in our ticketing system, demonstrate your product knowledge to provide guidance and solutions and help enable the success of our customers;
- Using your insights from tickets and onboardings, contribute to the creation of customer
- and internal-facing documentation for self-service.
**Your skills**:
- You have worked in the hospitality industry or have a related career;
- You are curious and eager to learn, and you have a strong interest in technology;
- You have sharp problem-solving skills and are ready to own challenges from start to resolution;
- Self-management and responsibility;
- You are a native German speaker and possess full professional proficiency in English. French language skills are a plus;
- You are attracted by excellence, not afraid to fail and want to move fast.
**We offer**:
- A diverse team of motivated and international experts from various disciplines and backgrounds;
- Flexible structure with a flat hierarchy;
- A key role in one of the most promising international start-ups in the hospitality industry, located in the heart of Munich;
- Fair compensation with a transparent peer review and career progression plan;
- Flexible hours and free choice of work location + we support fully Remote work;
- Team events: cocktail club, dinners, meet-ups, Oktoberfest;
- 30 vacation days per year;
- Free public transportation inside the city of Munich.
**What You Will Get From Us**:
You will be a part of an exciting, open and agile team, where your voice matters and where it has a company-wide impact. We are committed to building a diverse and inclusive environment for everybody. With us, you not only have the opportunity to shape the future of hospitality but also to shape your own career in any direction. We want you to grow with us
-
Customer Success Specialist
vor 3 Monaten
Munich, Deutschland MotorK VollzeitMotorK is the leading sales and marketing technology company in Europe, specialising in the automotive sector. At MotorK, our mission is to empower manufacturers and dealerships to sell more with innovative, cloud-based products and services to offer the best digital customer experience.We are on a fast and ambitious trajectory and serving 90% of the...
-
[test] B2B Saas Customer Success Specialist
vor 6 Monaten
Munich, Deutschland [Test] Jobstream Company Vollzeit**Company description**: Join an innovative and rapidly growing B2B SaaS company that is revolutionizing the way businesses in the DACH region manage their operations. At example GmbH, we are dedicated to providing cutting-edge software solutions that empower organizations to streamline their processes, increase productivity, and drive sustainable growth....
-
Customer Success Specialist
Vor 5 Tagen
Munich, Bayern, Deutschland Moovster VollzeitWe are seeking a highly organized and efficient Customer Success Specialist to join our team. The successful candidate will be responsible for consulting with customers via our help center email and phone, supporting them in the whole process of our services, communicating with partners to provide the best customer service possible, and transferring customer...
-
Customer Success Specialist
vor 3 Wochen
Munich, Deutschland acto GmbH VollzeitDeine RolleDu suchst nach einer Chance, früh Teil der Erfolgsgeschichte eines VC-finanzierten Tech-Startups zu werden und gemeinsam mit uns zu verändern, wie Vertriebsteams im Mittelstand ihre Daten nutzen, um smartere Entscheidungen zu treffen und echten Impact zu erzielen?Dann bist Du bei acto genau richtig: Als Customer Success Specialist (m/w/d)...
-
Customer Success Manager
vor 1 Monat
Munich, Bayern, Deutschland MongoDB VollzeitMongoDB is seeking a highly motivated and experienced Customer Success Manager to join our team. As a Customer Success Manager, you will be responsible for establishing and maintaining strong relationships with our customers, understanding their business needs, and providing strategic guidance to help them achieve their goals.The ideal candidate will have a...
-
Werkstudent in Customer Success Operations
vor 5 Monaten
Munich, Deutschland Delicious Data GmbH VollzeitAls Werkstudent\*in Customer Success Operations Associate (m/w/d) arbeitest du eng mit dem Leiter unseres Customer Success Teams zusammen und unterstützt bei der Optimierung und Skalierung unserer Customer Success Prozesse. Aufgaben - Unterstützung bei der Implementierung von Optimierungsmaßnahmen in unseren Customer Success Prozessen, um Effizienz,...
-
Junior Customer Success Manager im B2B Bereich
vor 4 Monaten
Munich, Deutschland Peter Park System GmbH VollzeitÜber das UnternehmenRevolutioniere mit uns die Parkraumbewirtschaftung! Gestalte die Zukunft mit digitalen Lösungen und einem dynamischen Team.Wir bieten unseren Kunden digitale Lösungen zur Parkraumbewirtschaftung. Wir ersetzen Schranken, Papiertickets und Parkscheiben durch barrierefreies Parken mit mobilen Bezahlmöglichkeiten. Im engen Austausch mit...
-
Junior Customer Success Advisor Kmu
vor 6 Monaten
Munich, Deutschland smartaxxess Group VollzeitSuchst Du eine berufliche Aufgabe, die Dich persönlich erfüllt? Suchst Du ein Team, das mit Leidenschaft dabei ist? Dann bist Du bei uns genau richtig! Unterstütze und begleite mit uns junge Unternehmen, Gründerinnen und Gründer bei ihrem Wachstum. Als Junior Customer Success Advisor für KMU & Gründer lernst Du die einzigartigen Herausforderungen...
-
Customer Success Transformation Lead
vor 1 Monat
Munich, Bayern, Deutschland Carly VollzeitAs a key member of the Carly team, you will play a pivotal role in driving customer satisfaction and success. Leveraging data-driven insights, you will optimize customer support processes, streamline workflows, and champion a culture of continuous improvement. Your expertise will set new benchmarks in customer success excellence and the Carly customer...
-
Mitarbeiter Technischer Support
vor 6 Monaten
Munich, Deutschland Softing Services GmbH Vollzeit**Mitarbeiter Technischer Support /** **Customer Success Specialist (m/w/d)**: **Über uns**: Softing hat sich mit seinen heute über 400 Mitarbeitern seit 1979 zu einem international erfolgreichen, börsennotierten Unternehmen mit einem Jahresumsatz von über 98,3 Mio. EUR entwickelt. Unsere Hard - und Software-Lösungen zur Datenkommunikation in den...
-
Junior Customer Success Manager:in
vor 4 Monaten
Munich, Deutschland Peter Park VollzeitEinleitung Du möchtest Deine Karriere in einem schnell wachsenden Start Up in der DACH-Region starten? Wir suchen nach Talenten, die unser Customer Relationship Management-Team unterstützen. Als Junior Customer Success Manager:in (m/w/d) stellst Du einen guten Customer Journey sicher und pflegst die Beziehung zu unseren B2B-Kund:innen. Bei Fragen und...
-
Customer Success Professional
vor 4 Wochen
Munich, Bayern, Deutschland Secfix VollzeitAbout the RoleWe are seeking a highly motivated Customer Success Manager to join our team at Secfix. As a Customer Success Manager, you will be responsible for managing the customer lifecycle from day 1 through renewal, ensuring that our customers receive the highest level of service and support.Key Responsibilities:Drive customer adoption and ensure...
-
Director, Customer Success Dach
vor 6 Monaten
Munich, Deutschland Workday VollzeitYour work days are brighter here. At Workday, it all began with a conversation over breakfast. When our founders met at a sunny California diner, they came up with an idea to revolutionize the enterprise software market. And when we began to rise, one thing that really set us apart was our culture. A culture which was driven by our value of putting our...
-
Teamlead Customer Success
vor 6 Monaten
Munich, Deutschland Jameda VollzeitCompany Description Jameda is Germany's market leader and largest doctor-patient platform. As part of the DocPlanner Group, the leading global unicorn healthcare platform, supported by investors such as Goldman Sachs, Target Global and others, we help 130,000 doctors and clinics worldwide. Over 80 million patients in 13 countries find the right doctor and...
-
Junior Customer Success Manager:in
vor 4 Monaten
Munich, Deutschland Peter Park VollzeitEinleitungDu möchtest Deine Karriere in einem schnell wachsenden Start Up in der DACH-Region starten? Wir suchen nach Talenten, die unser Customer Relationship Management-Team unterstützen. Als Junior Customer Success Manager:in (m/w/d) stellst Du einen guten Customer Journey sicher und pflegst die Beziehung zu unseren B2B-Kund:innen. Bei Fragen und...
-
Customer Engagement Success Specialist
vor 5 Monaten
Munich, Deutschland 3DEXCITE VollzeitDrive the creation, deployment, and monitoring of Value Engineering practices. As a Customer Engagement Success Specialist (M/F/d), you'll guide Sales, Deal Value Engineers, and Legal teams to enhance complex customer engagements' value, speed, quality, and profitability while ensuring compliance with our processes. Please note that this position is limited...
-
Customer Support Specialist
vor 6 Monaten
Munich, Deutschland LeanIX Jobs VollzeitLeanIX enables organizations to continuously transform. Our platform helps to efficiently organize, plan, and manage IT landscapes, supporting 1000+ customers with Enterprise Architecture Management. We are looking for a** Customer Support Specialist **who will help evaluate and support agents based customer's request to support. As part of the Customer...
-
Senior Customer Success Manager mfd
vor 4 Wochen
Munich, Deutschland Carly VollzeitAs the Senior Customer Success Manager your mission is to lead a dynamic transformation in customer satisfaction. Utilizing datadriven strategies youll streamline workflows optimize customer support processes and champion a culture of continuous improvement. Your expertise will set new benchmarks in customer success excellence and the Carly customer journey...
-
Customer Success Manager
vor 3 Monaten
Munich, Deutschland ThunderSoft Europe VollzeitJob overviewThe Customer Success Manager (CSM) in the EU region plays a critical role in ensuring the success, satisfaction, and growth of ThunderSoft’s client portfolio, particularly in the IT outsourcing space. This role requires expertise in managing client relationships, delivering high-value solutions, and leveraging sales skills to expand...
-
Customer Success Executive
vor 6 Monaten
Munich, Deutschland Cybereason Vollzeit**About the Company** Cybereason is on a mission to reverse the adversary advantage by empowering defenders with ingenuity and technology to end cyber attacks. Talking of technology, we posted the best results in the history of MITRE ATT&CK Evaluations. We have the technology, and now we are looking to expand our talent! - Come and talk to us about joining a...
