Team Lead Customer Service
vor 6 Monaten
YOUR CHALLENGE
For our office in the heart of Berlin-Kreuzberg, we’re looking for a new, full-time Team Lead Customer Service (f/m/d):
someone who knows intuitively what our customers need, and is driven by the satisfaction of providing friendly, customer-centric service. If you love our products, match data and intuition to find the best possible solutions, and are an empathetic and clear communicator, we want to hear from you By taking over the lead of our customer service team, you’ll play a key role in developing relationships with our customers and driving JUNIQE’s success story.
**YOUR TASKS**:
**Strategy**: You’ll create, monitor, and analyse performance KPIs as well as team capacities and performance, and coordinate strategy directly with the C-level management. You’ll also be responsible for the development and growth of the Customer Service team and its members. You’ll take over the management and planning of projects within the team, i.e. the optimization of customer reviews, maintenance of the FAQs, or launching new channels for customer communication.
**Challenge the Status Quo**: You’re someone who is passionate for development and efficiency. Pushing the optimization of our customer service processes will be at the core of what you do, leading the team and the entire JUNIQE customer service experience into new areas.
**Teamwork**: You’ll work closely with our Logistics, Product Management, and Social Media teams.
ABOUT YOU
- You have several years of experience in Customer Service, as well as experience in leading teams and managing people
- You are customer-focused and are have an open, empathetic personality
- You’re stress-resistant, even under pressure
- You’re solutions and efficiency-oriented, and enjoy working through change
- You bring a hands-on mentality to your work
- You speak excellent German and English - other languages are a plus
HOW WE WORK
Our renovated factory-floor office is flooded with light, filled with plants, and sits on the border of Mitte and Kreuzberg—just a stone’s throw away from the river Spree and Markthalle Neun.As far as working is concerned, we are currently pursuing a kind of hybrid model, i.e. a combination of in-office and home office.
Whether working remotely or in office, we strive to create a working environment based on trust and mutual support.
We're a small but passionate team, with a lot of opportunities to learn and grow: at JUNIQE, you'll work independently and can take on responsibility right from the start. Through cross-team cooperation, you'll learn a lot about other stakeholders, departments and projects. Every year, you'll also have a budget for training related to your professional development.
MORE THAN A JOB
Our international team is made up of 27 nationalities and proudly boasts two dogs—English is our lingua franca, but you’ll hear lots of languages (and the odd woof) around the office. Our kitchen sports a fridge stocked with beer and wine for after-work wind-down time and frequent moments of celebration. Because sustainability is important to us, we make sure to offer primarily vegetarian and vegan food, not only in the kitchen, but also for events and team meals.
JUNIQE is an equal opportunities employer and we value diversity in our company.
Sounds good? Then send us your CV including cover letter, possible start date and your salary expectations.
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