Head of Customer Service Team Lead

vor 4 Wochen


Berlin, Berlin, Deutschland Opteven Deutschland Vollzeit

Job Title: Head of Customer Service Team Lead

Opteven Deutschland is seeking a highly skilled and experienced professional to lead our Customer Service team. As the Head of Customer Service Team Lead, you will be responsible for ensuring that our customers receive exceptional service and support.

Key Responsibilities:

  • Lead and manage a team of customer service representatives to deliver high-quality service to our customers.
  • Develop and implement customer service strategies to improve customer satisfaction and loyalty.
  • Collaborate with cross-functional teams to ensure seamless customer experience.
  • Monitor and analyze customer feedback to identify areas for improvement.

Requirements:

  • Proven leadership experience in customer service or a related field.
  • Excellent communication and interpersonal skills.
  • Ability to analyze data and make informed decisions.
  • Fluency in English (business fluent) and German (C1 level for business purposes).

What We Offer:

  • A dynamic and supportive work environment.
  • Opportunities for professional growth and development.
  • A competitive salary and benefits package.
  • The chance to work with a leading company in the automotive industry.


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