Customer Service Team Lead
vor 4 Monaten
Instapro Group (MyHammer.de) is currently seeking a Customer Service Team Lead to join our Operations team. The primary focus of the role is the management of our Customer Service team, which is responsible for core and new test campaigns with the objective to promote our product and ensure customer satisfaction.
As a Customer Service Team Lead, you will be managing day-to-day activities associated with operations campaigns. Monitoring and managing a team of 5-10 Customer Service Representatives is an integral part of your role. You will be responsible for developing a high-performing team that achieves both qualitative and quantitative KPIs.
Your role includes the following:
- Monitor the performance of your team and every individual and ensure that processes and policies are applied as per standards. Your responsibility is to build and lead a high-performing and engaged team
- Communicate direction and goals. Ensure that a high level of knowledge about the product and other key information are continuously shared with the team
- Provide coaching and regular performance feedback to your team. You create action plans at both individual and team level, to set a best-in-class organization
- Lead quality assurance programme by creating a culture of consistent feedback and learning
- Support the deployment of new campaigns and processes, in collaboration with the European support team
- Work closely with the European support team to optimize continuously ongoing operations campaigns, processes and policies
- Promote and create adoption of company core values and policies
**Job requirements**:
- 3+ years of experience with proven track record in Customer Service team management (5 to 15 employees)
- Strong organizational and analytical skills
- Excellent verbal and written communication skills in **both German and English**:
- Experience working cross functionally and ability to collaborate with an international team
- Flexibility and adaptability are traits you highly associate with. Working in a continuously evolving environment motivates you
- Ability to travel twice a year to our other European offices
- Experience working with CRM tools (Salesforce)
- Hybrid working model: availability to come to the office
- Experience in Change Management
**Why you’ll enjoy working at the Instapro Group**
**You can make an Impact. **Joining Instapro Group is an opportunity to help crack the code in one of the last big industries to become digital-first. We’re leaders in our markets, yet small enough for everyone to make a real difference.
**We care. **We don’t believe in one size fits all. Whether it’s flexibility in your working hours, your location, or opportunities to advance and grow, you’ll find the space to be your best self.
These are the benefits you'll enjoy:
- Highly competitive salary package
- 28 days paid holiday
- Hybrid work environment
- Pension scheme
- Eligibility to receive stock appreciation rights
- Mental health support via OpenUp
- Public transport subsidy
- Lunch allowance
- Regular team events
These are the values that guide everything we do:
- **We put integrity first**. We are authentic, transparent and respectful.
- **We are all stewards. **We are stewards of the company on behalf of all stakeholders.
- **We follow the evidence. **We are objective, evidence-based and pragmatic in our decision-making.
- **We never stop learning.** We are open-minded and curious.
- **We win together.** We collaborate and earn trust with our colleagues.
- **We are inclusive.** We are committed to building a diverse and inclusive company.
**Language**:
- both English and German (required)
Work Location: Hybrid remote in 10587 Berlin
-
Head of Customer Service
vor 2 Wochen
Berlin, Berlin, Deutschland Opteven Deutschland VollzeitJob SummaryOpteven Deutschland is seeking a highly skilled and experienced Head of Customer Service to lead our newly created Customer Service department. As a key member of our team, you will be responsible for ensuring the smooth operation of our customer service processes, managing a team of customer service representatives, and driving business growth...
-
Head of Customer Service
vor 2 Wochen
Berlin, Berlin, Deutschland Opteven Deutschland VollzeitJob SummaryOpteven Deutschland is seeking a highly skilled and experienced Head of Customer Service to lead our newly created Customer Service department. As a key member of our team, you will be responsible for ensuring the smooth operation of our customer service processes, managing a team of customer service representatives, and driving business growth...
-
Customer Service Team Lead
vor 4 Monaten
Berlin, Deutschland Instapro Group VollzeitInstapro Group (MyHammer.de) is currently seeking a Customer Service Team Lead to join our Operations team. The primary focus of the role is the management of our Customer Service team, which is responsible for core and new test campaigns with the objective to promote our product and ensure customer satisfaction. As a Customer Service Team Lead, you will be...
-
Customer Support Team Lead
vor 2 Wochen
Berlin, Berlin, Deutschland SAP VollzeitAbout the RoleThis is a unique opportunity to lead a high-performing customer support team at SAP, a global leader in enterprise software solutions. As a Customer Support Manager, you will be responsible for guiding and developing a team of customer support professionals to deliver exceptional service to our customers.Key ResponsibilitiesLead a team of...
-
Customer Support Team Lead
vor 2 Wochen
Berlin, Berlin, Deutschland SAP VollzeitAbout the RoleThis is a unique opportunity to lead a high-performing customer support team at SAP, a global leader in enterprise software solutions. As a Customer Support Manager, you will be responsible for guiding and developing a team of customer support professionals to deliver exceptional service to our customers.Key ResponsibilitiesLead a team of...
-
Team Lead im Customer Support
vor 2 Wochen
Berlin, Deutschland StudentJob DE VollzeitYoungCapital ist das Recruitingunternehmen, das Kandidat:innen mit passenden Unternehmen verbindet. Unsere Recruiter:innen stehen dir im Bewerbungsprozess und während der gesamten Zusammenarbeit immer als Ansprechpersonen zur Seite. YoungCapital ist das Recruitingunternehmen, das Kandidat:innen mit passenden Unternehmen verbindet. Unsere Recruiter:innen...
-
Service Team Leader
vor 2 Wochen
Berlin, Berlin, Deutschland Motel One Berlin-Alexanderplatz VollzeitAbout the RoleWe are seeking a highly motivated and experienced Service Team Leader to join our team at Motel One Berlin-Alexanderplatz. As a key member of our hospitality team, you will be responsible for leading and coordinating the bar team to deliver exceptional customer service and ensure a seamless guest experience.Key ResponsibilitiesDevelop and...
-
Lead Customer Service Executive
vor 1 Monat
Berlin, Berlin, Deutschland M1 Med Beauty Berlin GmbH VollzeitLeitung Kundenservice / Head of Customer Service M1 Med Beauty is a leading provider in the field of medical aesthetics, operating numerous specialized centers across various countries. Our facility in Berlin-Köpenick stands out as one of the largest and most advanced locations for cosmetic procedures in Europe, equipped with state-of-the-art operating...
-
Lead Customer Service Operations
vor 1 Monat
Berlin, Berlin, Deutschland M1 Med Beauty Berlin GmbH VollzeitLeitung Kundenservice / Head of Customer Service M1 Med Beauty is a leading provider in the field of medical aesthetics, operating numerous specialized centers across various countries. Our facility in Berlin-Köpenick is recognized as one of the largest and most advanced centers for cosmetic procedures in Europe, equipped with state-of-the-art operation...
-
Customer Support Team Lead
vor 2 Wochen
Berlin, Berlin, Deutschland KoRo Handels GmbH VollzeitAbout the RoleWe are seeking a highly skilled and experienced Customer Support Team Lead to join our team at KoRo Handels GmbH. As a key member of our customer care team, you will be responsible for ensuring that our customers receive exceptional support and service.Key ResponsibilitiesManage and resolve customer complaints and issues in a timely and...
-
Customer Support Team Lead
vor 2 Wochen
Berlin, Berlin, Deutschland KoRo Handels GmbH VollzeitAbout the RoleWe are seeking a highly skilled and experienced Customer Support Team Lead to join our team at KoRo Handels GmbH. As a key member of our customer care team, you will be responsible for ensuring that our customers receive exceptional support and service.Key ResponsibilitiesManage and resolve customer complaints and issues in a timely and...
-
Customer Support Team Lead
vor 2 Wochen
Berlin, Berlin, Deutschland KoRo Handels GmbH VollzeitAbout the RoleWe are seeking a highly skilled and experienced Customer Support Team Lead to join our team at KoRo Handels GmbH. As a key member of our customer care team, you will be responsible for ensuring that our customers receive exceptional support and service.Key ResponsibilitiesManage and resolve customer complaints and issues in a timely and...
-
Customer Support Team Lead
vor 2 Wochen
Berlin, Berlin, Deutschland KoRo Handels GmbH VollzeitAbout the RoleWe are seeking a highly skilled and experienced Customer Support Team Lead to join our team at KoRo Handels GmbH. As a key member of our customer care team, you will be responsible for ensuring that our customers receive exceptional support and service.Key ResponsibilitiesManage and resolve customer complaints and issues in a timely and...
-
Customer Service Representative
vor 4 Stunden
Berlin, Berlin, Deutschland Workstation Customer Care VollzeitCustomer Service RepresentativeWe are seeking a skilled Customer Service Representative to join our team at Workstation Customer Care. As a key member of our customer support team, you will be responsible for providing exceptional service to our customers, ensuring their needs are met, and resolving any issues that may arise.Key Responsibilities:Verify...
-
Customer Service Representative
vor 4 Stunden
Berlin, Berlin, Deutschland Workstation Customer Care VollzeitCustomer Service RepresentativeWe are seeking a skilled Customer Service Representative to join our team at Workstation Customer Care. As a key member of our customer support team, you will be responsible for providing exceptional service to our customers, ensuring their needs are met, and resolving any issues that may arise.Key Responsibilities:Verify...
-
Team Lead Customer Service Solution Management
vor 3 Monaten
Berlin, Deutschland Raisin VollzeitYour Responsibilities - Lead our Incident Management and 3rd level support function for Raisin’s European platforms. - Manage incident and 3rd level ticket resolution with speed, cross-functional collaboration and accuracy. - Identify incidents, both within Raisin’s internal services as well as with external partners, assess escalation paths and monitor...
-
Team Lead
vor 2 Wochen
Berlin, Berlin, Deutschland elopage VollzeitAbout the RoleWe are seeking a highly skilled Team Lead to join our Account Management team at elopage. As a Team Lead, you will be responsible for championing the interests of both your team and their customers, while consistently delivering an exceptional customer experience.Key ResponsibilitiesLead, coach, and mentor the account management team to drive...
-
Team Lead
vor 2 Wochen
Berlin, Berlin, Deutschland elopage VollzeitAbout the RoleWe are seeking a highly skilled Team Lead to join our Account Management team at elopage. As a Team Lead, you will be responsible for championing the interests of both your team and their customers, while consistently delivering an exceptional customer experience.Key ResponsibilitiesLead, coach, and mentor the account management team to drive...
-
Berlin, Berlin, Deutschland regiocom SE VollzeitAbout the Role:We are seeking a highly motivated and experienced Customer Service Representative to join our team as a Team Lead in training. As a Team Lead, you will be responsible for leading a small team and overseeing their performance and progress.Key Responsibilities:Lead a small team of Customer Service Representatives and provide guidance and support...
-
Berlin, Berlin, Deutschland regiocom SE VollzeitAbout the Role:We are seeking a highly motivated and experienced Customer Service Representative to join our team as a Team Lead in training. As a Team Lead, you will be responsible for leading a small team and overseeing their performance and progress.Key Responsibilities:Lead a small team of Customer Service Representatives and provide guidance and support...
