Customer Success Manager DACH

vor 4 Wochen

Berlin, Deutschland Talon.One GmbH Vollzeit

ABOUT THE TEAM:

As Customer Success Manager DACH at Talon.One, you'll be part of a dynamic team consisting of Customer Success Managers and Technical Account Managers. We foster a collaborative environment and alignment with various internal stakeholders in Sales, Partnerships, Product, and Marketing. We prioritize strong collaboration, open communication, and mentoring to promote bi-directional growth. Talon.One is committed to creating an inclusive workplace, as we believe it is essential for both ethical reasons and to positively influence the tech industry as a whole.

ABOUT THE ROLE:

As a Customer Success Manager, you'll build strong relationships to drive product adoption and turn customer insights into actionable feedback. You'll connect customers' marketing goals with our API-driven product, troubleshoot issues with our tech team, and design scalable success processes. Your communication skills will help enhance our enterprise solutions and streamline project management.

ONCE YOU ARE HERE YOU WILL:
  • Build relationships with customers to understand their goals and pains, drive adoption, and translate that into actionable insights for our Sales, Marketing, and Product teams
  • Connect customers’ marketing objectives with our technical, API-driven product and clearly explain complex product configuration steps
  • Collaborate with technical operations (Customer Integration Engineer) and the development team to integrate Talon.One and troubleshoot technical issues
  • Communicate at both one-to-many and one-on-one levels, across role types (tech/marketing), organization level, and cultures
  • Document and share important information about our Customers to keep a clear internal record, build training resources, and reduce support tickets
  • Design Customer Success processes that help us rapidly scale our highly custom, enterprise solution
  • Coordinate a wide range of projects effectively and simultaneously, like process improvements, feature input, product launches, and customer implementation
WHAT WE NEED YOU TO BRING TO THE TABLE:
  • Passion for tech and experience with SaaS products and APIs
  • Founded experience working in Customer Success, Account Management, or another client-facing role
  • Experience working with diverse stakeholders both internally and externally Marketing, Developers, Sales, and Executives
  • Exceptional communication skills in spoken and written English and German
  • Empathetic, positive attitude with a desire to help our customers reach their goals
  • Flexible approach and an ability to operate effectively with uncertainty and change
WHAT'S IN IT FOR YOU:
  • Learning budget and LinkedIn Learning
  • 30 vacation days
  • In-house German language courses
  • Discounted Urban Sports Club membership and BVG ticket
  • Work-Dog-Balance, your best friend is more than welcome
  • Mental health support
WHY YOU SHOULD WORK FOR US:
  • The right attitude: modern methods and a diverse, creative workspace with an open and international culture
  • Everyone for the product: Together we create a flexible, highly scalable product with state-of-the-art technologies. We can only succeed if everyone works as a team
  • Healthy Growth: Growing our company means growing everyone in the team. We love to share knowledge and learn
  • A great environment: Flexible and family-friendly environment, bright and easily accessible offices, modern software and hardware
  • High flexibility degree: Prefer to work early or late at night? Do you have to pick up your children from kindergarten? Do you prefer working abroad? We believe in results and motivated employees

Do you want this job?

We’d love to hear from you Apply directly via the form below.

Talon.One is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. We do not make employment decisions on the basis of race, color, religious belief, ethnic origin, nationality, sex, gender identity, sexual orientation, disability, age, military or veteran status, or any other basis protected by applicable local, state, or federal laws or prohibited by company policy. As an employer we strive for a healthy and safe workplace and strictly prohibit harassment of any kind.

Find out more about our .

  • Senior Customer Success Manager

    vor 11 Stunden

    Berlin, Berlin, Deutschland Kooku Recruiting GmbH Vollzeit

    About StaffbaseWe are a leading provider of employee experience solutions, dedicated to helping organizations unlock the power of inspirational communication. Our mission is to empower businesses to thrive in the Narrative Age by delivering experiences that drive engagement and inspire hearts and minds.With a strong presence in the DACH region and a growing...

  • Customer Success Manager

    vor 4 Wochen

    Berlin, Berlin, Deutschland ToolTime GmbH Vollzeit

    EinleitungJobbeschreibungÜber uns Bei ToolTime digitalisieren wir seit 2019 die Handwerksbranche und wir brauchen Dich um die Software in den Handwerksbetrieb zu bringen. Klingt gut? Na dann haben wir hier noch mehr Infos für Dich:Von der Angebotserstellung bis zur Zeiterfassung digitalisieren wir mit Hilfe unserer Software die lästige Büroarbeit in den...

  • Customer Success Manager

    vor 2 Monaten

    Berlin, Berlin, Deutschland Instaffo GmbH Vollzeit

    Du bist interessiert an der Stelle als Customer Success Manager (m/w/d) bei Secfix GmbH? Auf der Jobplattform Instaffo kannst du dich für diesen und weitere Jobs ohne großen Aufwand bewerben. Erstelle dein Profil in unter 3 Minuten und starte den Bewerbungsprozess mit nur wenigen Klicks. Bitte beachte, dass die Stelle nur für Bewerber aus Deutschland,...

  • (Junior) Customer Success Manager

    vor 1 Monat

    Berlin, Deutschland ToolTime GmbH Vollzeit

    JobbeschreibungÜber uns Bei ToolTime digitalisieren wir seit 2019 die Handwerksbranche und wir brauchen Dich um die Software in den Handwerksbetrieb zu bringen. Klingt gut? Na dann haben wir hier noch mehr Infos für Dich:Von der Angebotserstellung bis zur Zeiterfassung digitalisieren wir mit Hilfe unserer Software die lästige Büroarbeit in den...

  • (Junior) Customer Success Manager

    vor 4 Wochen

    Berlin, Deutschland ToolTime GmbH Vollzeit

    EinleitungJobbeschreibungÜber uns Bei ToolTime digitalisieren wir seit 2019 die Handwerksbranche und wir brauchen Dich um die Software in den Handwerksbetrieb zu bringen. Klingt gut? Na dann haben wir hier noch mehr Infos für Dich:Von der Angebotserstellung bis zur Zeiterfassung digitalisieren wir mit Hilfe unserer Software die lästige Büroarbeit in den...

  • Customer Success Executive Dach

    vor 3 Monaten

    Berlin, Deutschland Billogram Vollzeit

    At Billogram we like to make money when customers are happy and pay on time rather than from missed payments. We believe it always pays off to treat people well. That’s why our platform for invoices and payments is built to remove pain and instead be of gain to both our clients and their customers - improving their relations. To ensure continuous growth...

  • (Junior) Customer Success Manager

    vor 4 Wochen

    Berlin, Deutschland ToolTime GmbH Vollzeit

    JobbeschreibungÜber uns S eit 2019 digitalisieren wir die Handwerksbranche und wir brauchen Dich um die Software in den Handwerksbetrieb zu bringen. Klingt gut? Na dann haben wir hier noch mehr Infos für Dich:Bei ToolTime entwickeln wir eine Software für Handwerksbetriebe, die unseren Kunden hilft, ihre Prozesse vollständig zu digitalisieren und dabei...

  • Senior Customer Success Manager

    vor 16 Stunden

    Berlin, Berlin, Deutschland Kooku Recruiting GmbH Vollzeit

    About StaffbaseWe are a leading provider of employee experience solutions, dedicated to helping organizations unlock the power of inspirational communication. Our mission is to empower businesses to thrive in the Narrative Age by delivering experiences that drive engagement and inspire hearts and minds.We are headquartered in Germany, with offices in...

  • (Junior) Customer Success Manager

    vor 1 Monat

    Berlin, Deutschland ToolTime GmbH Vollzeit

    Jobbeschreibung Über uns🚀 Bei ToolTime digitalisieren wir seit 2019 die Handwerksbranche und wir brauchen Dich um die Software in den Handwerksbetrieb zu bringen. Klingt gut? Na dann haben wir hier noch mehr Infos für Dich: Von der Angebotserstellung bis zur Zeiterfassung digitalisieren wir mit Hilfe unserer Software die lästige Büroarbeit in den...

  • (Junior) Customer Success Manager

    vor 1 Monat

    Berlin, Deutschland ToolTime GmbH Vollzeit

    Jobbeschreibung Über uns🚀 Bei ToolTime digitalisieren wir seit 2019 die Handwerksbranche und wir brauchen Dich um die Software in den Handwerksbetrieb zu bringen. Klingt gut? Na dann haben wir hier noch mehr Infos für Dich: Von der Angebotserstellung bis zur Zeiterfassung digitalisieren wir mit Hilfe unserer Software die lästige Büroarbeit in den...

  • Customer Success Associate Dach

    vor 3 Monaten

    Berlin, Deutschland LeanIX GmbH Vollzeit

    **LeanIX aims to become the “Google Maps for Software”** LeanIX enables organizations to continuously transform. Our platform helps to efficiently organize, plan, and manage IT landscapes, supporting 850+ customers with SaaS Management, Enterprise Architecture Management, and Value Stream Management. We are looking for a **Customer Success...

  • Customer Success

    vor 3 Monaten

    Berlin, Deutschland PlanA.Earth GmbH Vollzeit

    Berlin, Berlin, GermanyCustomer SuccessTemporary Description Plan A has set itself the ambitious goal to decarbonise a million businesses within the next few years, using science and technology. We offer a software for decarbonisation and ESG reporting capabilities, that enables businesses of the likes of BMW, Mollie, Sorare, GANNI, Chloé and N26, to...

  • (Junior) Customer Success Manager

    vor 4 Wochen

    Berlin, Deutschland ToolTime GmbH Vollzeit

    Jobbeschreibung Über uns 🚀 S eit 2019 digitalisieren wir die Handwerksbranche und wir brauchen Dich um die Software in den Handwerksbetrieb zu bringen. Klingt gut? Na dann haben wir hier noch mehr Infos für Dich: Bei ToolTime entwickeln wir eine Software für Handwerksbetriebe, die unseren Kunden hilft, ihre Prozesse vollständig zu digitalisieren und...

  • (Junior) Customer Success Manager

    vor 4 Wochen

    Berlin, Deutschland ToolTime GmbH Vollzeit

    Jobbeschreibung Über uns 🚀 S eit 2019 digitalisieren wir die Handwerksbranche und wir brauchen Dich um die Software in den Handwerksbetrieb zu bringen. Klingt gut? Na dann haben wir hier noch mehr Infos für Dich: Bei ToolTime entwickeln wir eine Software für Handwerksbetriebe, die unseren Kunden hilft, ihre Prozesse vollständig zu digitalisieren und...

  • Customer Success Lead/Senior Customer Success Manager

    vor 3 Wochen

    Berlin, Berlin, Deutschland Instaffo GmbH Vollzeit

    Du bist interessiert an der Stelle als Customer Success Lead/Senior Customer Success Manager (m/w/d) bei traide AI GmbH? Auf der Jobplattform Instaffo kannst du dich für diesen und weitere Jobs ohne großen Aufwand bewerben. Erstelle dein Profil in unter 3 Minuten und starte den Bewerbungsprozess mit nur wenigen Klicks. Bitte beachte, dass die Stelle nur...

  • Project Manager

    vor 19 Stunden

    Berlin, Berlin, Deutschland Agicap Vollzeit

    About AgicapAgicap is a fast-growing financial management solution for small and medium-sized businesses (SMBs) and mid-market companies. Our mission is to provide a comprehensive platform for CEOs and finance teams to efficiently manage and forecast their cash flow, pay their suppliers, and get paid.Job DescriptionWe are seeking a highly skilled Project...

  • Customer Success Manager

    vor 1 Monat

    Berlin, Deutschland Pleo Vollzeit

    Guten Tag! 🇩🇪 Cash is old school. Out of pocket expenses suck. Workplaces need to be more trusting, progressive and – that's right, we're gonna say it – fun. And that's what we're here to do. But we need your help. We, at Pleo, are looking for hands-on customer experience professionals to join our German team in our amazing office in...

  • Customer Success Manager

    vor 14 Stunden

    Berlin, Berlin, Deutschland VisionAI GmbH Vollzeit

    About the RoleWe are seeking a highly skilled and experienced Customer Success Manager to join our growing team at VisionAI GmbH. As a key member of our customer success team, you will be responsible for overseeing a portfolio of up to 70 e-commerce customers and developing and fostering trustworthy relationships with them.Key Responsibilities:Oversee a...

  • Customer Success Manager, DACH, Mid-Touch

    vor 16 Stunden

    Berlin, Berlin, Deutschland Personio Vollzeit

    About the RoleThis position can be office-based (hybrid) in a major European city. At Personio, Customer Experience is more than one specific role. It is rather an integral part of our company culture and defines how our customer-facing teams work. Customer Experience follows the mission to maximize customer value in our everyday business. As part of the...

  • Customer Success Representative

    vor 3 Monaten

    Berlin, Deutschland Cognism Vollzeit

    Cognism is a market leader in international sales intelligence. Access to our premium data, has helped a wide variety of global revenue teams change their approach to prospecting, resulting in predictable and prosperous outcomes. As we grow, one of our main objectives is to continue hiring individuals, who are both a professional and cultural fit for our...