Customer Success
vor 2 Wochen
Berlin, Berlin, GermanyCustomer SuccessTemporary
Description
Plan A has set itself the ambitious goal to decarbonise a million businesses within the next few years, using science and technology. We offer a software for decarbonisation and ESG reporting capabilities, that enables businesses of the likes of BMW, Mollie, Sorare, GANNI, Chloé and N26, to successfully manage their net zero journey. Building and growing Plan A has been only possible thanks to our ever-expanding team across Europe.
We're looking for an ambitious intern to support the customer success department for 6 months with a possibility for a permanent contract after the completion of the internship. If our mission is aligned with your values and personal goals, we want to get to know you
At Plan A, you'll be working with hundreds of companies to successfully manage their net zero journey and ESG reporting. We are looking for someone to support the Customer Success Manager team, and help our clients on their net zero journey. Your task will be:
Manage and guide a portfolio of international customers across their sustainability journey
Partner with Customer Success Managers and support on complex deals in DACH
Assist Customer Success Leads on strategic projects
Collaborate with Sales on commercial topics such as renewals and upsell deals
Support the development and roll-out of automation projects across departments
Collaborate with Marketing on external campaigns and internal material
**Requirements**:
Customer and quality oriented attitude
Excellent communication skills - verbal and written
Ability to work independently, prioritise, and manage time effectively
You’re comfortable working in fast-paced environments, troubleshooting issues in real-time and overseeing multiple tasks simultaneously
Experience, or strong interest in, sales, negotiation, and generating commercial growth
A proactive character with a strong sense of prioritisation, and understanding of business processes
Strong analytical and problem solving skills
Ability to automate / improve efficiencies of processes
Fluency in English and German on a native level is a must for this position. Any additional language is a plus.
What makes you stand out (optional)
A passion for sustainability, and helping companies tackle the world’s biggest challenges
Quantitatively-inclined and data savvy
Experience in managing several initiatives or projects simultaneously
**Benefits**:
Access to online learning platforms (e.g. Masterclass, Master Plan) and online magazines (e.g. Sifted)
Discounts and benefits via the Plan A Corporate Benefits Platform
Monthly team activities, company on
- and offsite and weekly team drinks on a Friday evening
Dog-friendly office
24 vacation days per year, plus 30 days working-from-anywhere
What you can expect from Plan A
Contribution to a bigger purpose Push the needle on climate action by contributing to the success of our carbon emissions management and ESG software
We value collaboration over competition. You will become part of a cooperative and cross-functional environment, where we value sharing knowledge and best practices.
We are always growing and so are you. We support you with “My Plan A”, your personalised career journey, in hitting your professional development goals and your vision for life.
Enjoy the perks of remote work but always feel free to join us in our office in Berlin Kreuzberg.
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