Customer Success Representative

vor 1 Woche

Berlin, Deutschland Cognism Vollzeit

Cognism is a market leader in international sales intelligence. Access to our premium data, has helped a wide variety of global revenue teams change their approach to prospecting, resulting in predictable and prosperous outcomes.

As we grow, one of our main objectives is to continue hiring individuals, who are both a professional and cultural fit for our Company. Our values are at the core of everything we do

**Our people;**
- are Nice
- are Collaborative. We're in this together
- are Solution-Focused. For every problem, we've got a solution
- are Understanding.
- Celebrate Individual Contributors.

We are committed to creating a diverse and inclusive global workplace, which encourages you to achieve any goals you may have, while having fun along the way

**About the Role**:
Within the customer success team, you'll find a team of dynamic and friendly individuals who are passionate about helping our customers to grow and drive revenue. They are commercially-astute customer centric professionals, with high standards of performance. We're now looking for an excellent communicator, who will contribute to our collaborative and inclusive team.

Reporting into Customer Success, this person will proactively engage customers, having a critical impact on product adoption and customer retention.

**Responsibilities**:

- Work directly with customers to promote platform adoption and enhance customer satisfaction, training customers on all aspects of the Cognism platform.
- Run workflow sessions with customers, taking a solutions-focused approach to any blockers or challenges they have with the Cognism platform.
- Identify potential risk within client accounts and create action plans to engage and mitigate customer churn.
- Understand customer objectives and work collaboratively to help them achieve these.
- Develop mastery of internal systems in engaging customers.
- Identify and relay expansion opportunities cross-functionally.

**Requirements**:

- Excellent listening and presentation abilities.
- Personable, with excellent client relations skills.
- Ability to juggle multiple accounts at a time, while maintaining sharp attention to detail.
- Self-starter and highly motivated, with the ability to work individually under pressure.
- Able to manage workload effectively.
- Results-focused.
- 2+ years of experience within a sales organisation.
- Native / C2 German speaker.

**Benefits**:

- 25 days holiday allowance, plus all the usual public holidays
- A day off for your birthday
- Monthly Wellbeing Allowance
- Access to Spill - our slack integrated Wellbeing Service
- Access to Corporate Benefits platform
- 1 day a week in office

We look forward to hearing from you

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