Strategic Account
vor 2 Wochen
More than 300 million customers shop at Amazon’s store. Every day, customers browse, purchase, and review products sold by third-party sellers right alongside products sold by Amazon. Since 2000, Amazon has offered this virtual shelf space to individuals and companies of all sizes, helping them reach hundreds of millions of customers, build their brands, and grow their business. Fast-forward to the present day, and these third-party seller products account for more than half of all units sold in our store. To expand the growth of Fulfillment by Amazon, we are looking for a
Strategic Account & Program Manager FBA in Berlin / Munich.
The focus of this role is on our FBA Zero Waste initiative (accelerating alternative solutions like donations for Selling Partners) as well as new FBA pilots to improve Seller Experience when inbounding to our Fulfillment Centers. You will partner with select Selling Partners to identify friction points and find adequate solutions, and will be responsible for piloting them:
- You set up a comprehensive project management and inspect progress through relevant mechanisms like Weekly Business Meetings.
- You will oversee and coordinate a team of Account Managers (dotted line) to assure moving fast and scale.
- You conduct deep dives with internal Amazon data as well as interviews with Selling Partners and external partners to better understand challenges, design potential solutions and quantify their impact.
- You manage the pilot phase for solutions from A-Z, and are the One Face to Customer to be able to quickly learn and react if necessary.
- You support the scaling of prioritized solutions and will generate and lead all trainings and/or educational materials for internal and external stakeholders.
- You support the senior leadership team in drawing up budgets and forecasts.
Key job responsibilities
- Experience proactively growing customer relationships within an account while expanding their understanding of the customer's business - Experience with Microsoft Office products and applications
- Several years of experience in business development / sales / sales-engineering / consulting (top-tier firm), preferably in the technology, internet and e-commerce sectors.
- Very good analytic skills.
- Excellent written and verbal communication skills with the ability to persuade, convince and explain complex concepts to a senior audience.
- Ability to juggle multiple priorities and make things happen in a fast-paced, dynamic environment.
- Experience leading business analysis, process improvements, change management and data interpretation at scale.
- Proven ability to work with cross-functional teams across business development, marketing, operations, product development, legal teams, etc.
- You show a strong "can-do" attitude and inspire your peers/stakeholders to achieve ambitious goals together
Preferred qualifications
- SQL / ETL knowledge
- A strong background (several years with Bachelor) of relevant work experience in product/program management or general business management
- Experience positioning and selling innovative solutions to new and existing customers and market segments
- Experience with Microsoft Office products and applications
- Experience with sales CRM tools such as Salesforce or similar software
- Bachelor's degree or equivalent
- Experience proactively growing customer relationships within an account while expanding their understanding of the customer's business
- Experience in B2B or enterprise sales with a focus on hunting new business
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (Jetzt bewerben to know more about how we collect, use and transfer the personal data of our candidates.
m/w/d
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