Strategic Account Manager

vor 2 Wochen

Berlin, Berlin, Deutschland Adyen Vollzeit

About Adyen

Adyen is a leading financial technology platform that provides payments, data, and financial products to businesses like Meta, Uber, H&M, and Microsoft. Our mission is to empower businesses to achieve their ambitions by providing innovative and ethical solutions.

Our Account Management Team

The Account Management team is critical to the growth and success of our business. As a key member of this team, you will be responsible for managing relationships with innovative international merchants, covering multiple industries and channels. You will work on cross-functional initiatives and projects in a fast-paced, highly entrepreneurial environment with a great deal of autonomy.

Key Responsibilities

  • Collaborate with other Account Managers to work on multiple accounts across various industries.
  • Develop and grow customer relationships, focusing on commercial growth, customer satisfaction, and reducing churn.
  • Drive commercial discussions for joint accounts, striving to meet strategic and financial targets.
  • Prioritize and manage short and long-term projects with varying timelines across multiple accounts, leveraging internal support teams where relevant.
  • Develop analytical and data-driven skills to analyze spreadsheets and engage in technical discussions about payments.
  • Provide feedback to customers internally.

Requirements

  • Minimum 2 years of full-time work experience in a client-facing, commercial role, such as account management, consulting, or in the payments industry from a merchant side.
  • Full professional written and verbal proficiency in German and English (other languages are a plus).
  • Some domestic and international travel is required.

About the Role

This role is based out of our Berlin office. We have a hybrid workplace and value in-person collaboration. As an Account Manager, you will be part of a global, multicultural team and will have the opportunity to work on a wide portfolio of mid-sized, fast-growth merchants across various verticals. You will be encouraged to challenge each other and sharpen ideas as a team, because winning is more important than ego.

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