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Customer Support Manager

vor 4 Monaten

Munich, Deutschland Integrity Next GmbH Vollzeit

Über Integrity Next GmbH:
Unser Unternehmen ist ein interdisziplinäres Team aus Nachhaltigkeitsexperten, Beschaffungsprofis und Software-Entwicklern. Wir nutzen state-of-the-art Technologie und unsere jahrelange Erfahrung im Einkauf, um die Welt nachhaltiger zu machen. Wir fördern Nachhaltigkeit dort, wo der Hebel am größten ist: In der Lieferkette von Unternehmen. Wir sind daher angetreten, die Lieferketten von Unternehmen ökologischer und sozial gerechter zu machen. Heute gehören bereits rund 1 Millionen Unternehmen in über 200 Ländern zum Netzwerk von IntegrityNext, darunter Kunden wie Siemens Gamesa, Generali, Henkel, OSRAM, RWE, ThyssenKrupp, HILTI und Grohe.

Was bieten wir dir?
  • Einen spannenden Job in einem internationalen Team, mit guten Verdienstmöglichkeiten, Spaß und einer stetigen Lernkurve
  • Ein agiles Arbeitsklima, starkes Wachstum in einem internationalen Umfeld, in dem auch du dich langfristig einbringen und entwickeln kannst
  • Ein motiviertes und professionelles Team
  • Flache Hierarchien und die Möglichkeit, auch eigene Ideen erfolgreich umzusetzen
  • Die Flexibilität aus dem Home-Office zu arbeiten aber auch die Möglichkeit unsere modernen Büroräume im Herzen von München zu nutzen
Was erwartet dich?
  • Planung und Implementierung einer neuen, nutzerzentrierten und effizienten Customer-Support-Plattform
  • Regelmäßige Überprüfung und Aktualisierung des Systems, um eine hohe Servicequalität und einen reibungslosen Betrieb zu gewährleisten
  • Entwicklung und Implementierung effizienter Prozesse für das Customer-Support- Center
  • Ergänzender direkter Support für ausgewählte Kunden, Bereitstellung von Onboarding-Tools und kontinuierlicher Support
  • Analyse von Support-Tickets und Kundenfeedback zur kontinuierlichen Optimierung des Customer-Support-Centers
  • Implementierung aller notwendigen Elemente des Customer-Support-Centers: FAQ-Bereich, Video-Tutorials, Webinare, Ticketing-System, ggf. Chat, etc
Was solltest du mitbringen?
  • Du hast ein tiefgehendes technisches Verständnis und Kenntnisse in SaaS-Produkten, -Dienstleistungen und Support-Systemen
  • Du bringst ausgeprägte Projektmanagement Skills mit
  • Bewährte Erfahrung in der Wartung und Verbesserung technischer Systeme
  • Du kommunizierst klar, hast eine gute Ausdrucksweise und verfügst über sehr gute Englischkenntnisse. Eine weitere Fremdsprache ist von Vorteil

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