Project Manager

Vor 7 Tagen

Munich, Bayern, Deutschland Workstation Customer Care Vollzeit

We are seeking a highly skilled Project Manager to join our team at Workstation Customer Care. As a key member of our operations team, you will be responsible for coordinating daily activities, analyzing and optimizing processes, and developing strategies to improve resource utilization.

Key Responsibilities:

  • Coordinate daily operations and ensure seamless execution of tasks
  • Analyze and optimize business processes to improve efficiency and effectiveness
  • Develop and implement strategies to enhance customer experience and drive business growth
  • Monitor and control forecast deviations, providing actionable insights to stakeholders
  • Prepare and present high-quality reports to senior management
  • Facilitate meetings and discussions with team members and stakeholders
  • Serve as a liaison between customers and internal teams

Requirements:

  • Proven experience in the service industry, preferably in the mobile sector or technical support
  • Experience in call center operations and management
  • First-hand experience in leadership roles is a plus
  • Strong communication and interpersonal skills
  • Ability to drive results, build trust, and foster a collaborative environment
  • Analytical skills and attention to detail
  • Proficiency in Microsoft Office and other productivity tools

We are excited to find the right candidate to join our team and contribute to our mission of delivering exceptional customer experiences.

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