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Customer Support Specialist

vor 2 Monaten


Munich, Bayern, Deutschland Tulip Interfaces Inc Vollzeit

{"h2": "Customer Support Role at Tulip Interfaces Inc", "p": "At Tulip Interfaces Inc, we empower the world's leading manufacturers to improve the productivity of their teams, quality, and efficiency of their operations. As a Customer Support Specialist, you will be the frontline contact for customers in need of support, providing timely, accurate, and complete responses to inquiries. Your exceptional communication skills, written and oral, will enable you to educate customers on our product, usage, and features, diagnose, troubleshoot, and resolve technical issues, working with cross-functional teams as needed. You will also manage Support workload to provide visibility to issues and resolution status, continuously improve internal support processes and tools, and expand product documentation held in our customer-facing knowledge base. ", "ul": [{"li": "Act as the frontline contact for customers in need of support, and provide timely, accurate, and complete responses to inquiries"}, {"li": "Educate customers on the product, usage, and features"}, {"li": "Diagnose, troubleshoot, and resolve technical issues, working with cross-functional teams as needed"}, {"li": "Manage Support workload to provide visibility to issues and resolution status"}, {"li": "Continuously improve the internal support processes and tools"}, {"li": "Expand product documentation held in our customer-facing knowledge base"}], "h2": "Requirements", "p": "To succeed in this role, you will need: ", "ul": [{"li": "Exceptional communication skills, written and oral"}, {"li": "Collaborative team player who can partner with and manage multiple teams to resolve issues"}, {"li": "Experience in computer science a plus; familiarity with SQL and basic coding at a minimum"}, {"li": "Experience in manufacturing or process engineering a plus"}, {"li": "4-year university degree in engineering or computer science"}, {"li": "Fluent in German and English; French fluency is a plus"}]}