Customer Support Specialist

Vor 6 Tagen

Munich, Bayern, Deutschland Remote Team Solutions Vollzeit
About the Customer Service Representative Position

We're seeking a skilled Customer Service Representative to serve as the primary point of contact between our company, Remote Team Solutions, and our current and potential customers.

This role requires a professional who can effectively manage customer issues, complaints, and inquiries, prioritizing customer satisfaction above all else.

Key Responsibilities:
  • Serve as the first point of contact between the customer and our company, providing timely and effective support.
  • Enter customer data into our database in a timely and accurate manner.
  • Maintain a professional tone when communicating with customers, ensuring a positive experience.
  • Manage customer complaints and problems until resolution, demonstrating a commitment to customer satisfaction.
  • Effectively manage our system for registering orders simultaneously with phone calls and data capture.
  • Maintain confidentiality of customer information at all times.
  • Follow company policies and procedures to ensure exceptional customer satisfaction.
  • Follow up on orders as required by customers, ensuring timely resolution.
Requirements:
  • Availability of shifts and willingness to transfer to office settings.
  • Experience in customer service, preferably in a call center environment.
  • Ability to work under pressure and perform multiple tasks simultaneously.
  • Computer management skills and proficiency in English (mainly conversation).
  • High School or Bachelor's Degree and a strong commitment to teamwork and problem-solving.

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