Customer Success Manager
vor 1 Monat
This Is What You Say At Parties 👋
Sendcloud is one of the fastest growing tech companies in Europe. We have developed an all-in-one shipping solution, where we automate the shipping process for e-commerce. With over 25,000 customers in Europe, and many more in the future, we are quickly becoming the No.1 shipping platform worldwide. We have an environment where growth and development is very important, and we are rewarded for our performance.
About the job 💼
At the Customer Success team within Sendcloud we enable our customers to get the most out of our shipping platform and service. We do this by ensuring that our customers implement the key features of our platform, advise them on the carrier(s) that best fit their needs and serve as a knowledge partner within the E-commerce industry connecting not only our own solutions but also that of our many partners. All with the intention of growing our customers' business. Because the success of our customers is our success :)
With this strategy we aim to minimise the risk of our customers leaving, and seek opportunities to grow our existing user base. By working closely with our customers day-in day-out we know their struggles and use cases all too well. That is why the Customer Success team serves as a bridge towards the internal organisation. Ensuring that we continue optimising our platform in the best possible way.
What You Will Do In This Role 🧐
As a Customer Success Manager your primary responsibility is the health of your own portfolio of customers. You'll be accountable for the churn within your own portfolio and will support the collective expansion targets within your market. You'll be mainly doing this by:
- Consultation: Understand customer needs and goals and translate them into action plans
- Partner up with customers to uncover growth opportunities and/or value gaps
- Link customer business objectives and the adoption of Sendcloud's key features
- Be a strategic partner to the customer
- Enable customer to achieve success by helping customers grow their business
- Work with customers and cross-collaboratively with the different Sendcloud teams to deliver against success criteria
- Build solid relationships through regular proactive health checks, phone, and email correspondence to ensure a positive business impact
Our perfect match 💗
- Bachelor's degree;
- About 5 years of relevant experience gained in supply chain/logistics environment and/or E-commerce
- Excellent customer relationship and management, interpersonal relationships, leadership, negotiation and communication skills
- Be commercially driven: Track record in sales, quota attainment or in successfully grown a book of business
- Experience collaborating cross-departmentally to deliver comprehensive solutions for customers
- Fluent English and German
- Eligible to work in the Netherlands or Germany (EU)
You share our core values;
- 💩 No bullshit:We don't like big egos, we like honesty, transparency & openness. Share your mistakes with us and learn from them
- 🎯 Grow & Win: Keep on learning and improving, from each other, mistakes and by actively searching for ways to keep on developing your skills
- 🎠 Have fun:You are not afraid to be yourself and you love to be surrounded by your awesome colleagues
Benefits 🎉
- Working in an internationally oriented, fast-growing, certified Great Place to Work (4th place of NL Large companies category) 📌
- A flexible hybrid working model and a dedicated 500€ budget to set up your home office 🏠
- An additional bonus agreement on top of your base salary 💰
- After 3 years of employment, you get a sabbatical of 4 weeks from us 🌴
- Keep growing with a study budget of €2000,- per year
- Stay fit in our Sendcloud gym and weekly bootcamp sessions
- Pension scheme
- Discount on health insurance
- Access to many different discount programs, shop til you drop 🛍
-
Customer Success Manager
Vor 5 Tagen
Munich, Bayern, Deutschland CoffeeCup VollzeitHey Bist du bereit für eine spannende Herausforderung bei CoffeeCup, einem schnell wachsendem Münchner b2b SaaS-Anbieter, der Beratungsunternehmen dabei unterstützt, die Teamauslastung und die Rentabilität von Projekten zu verbessern? Als Customer Success Manager (m/w/d) spielst du eine zentrale Rolle in unserem Bestreben, die Arbeitsabläufe digitaler...
-
Customer Success Manager
vor 3 Wochen
Munich, Deutschland CoffeeCup VollzeitHey! Bist du bereit für eine spannende Herausforderung bei CoffeeCup, einem schnell wachsendem Münchner b2b SaaS-Anbieter, der Beratungsunternehmen dabei unterstützt, die Teamauslastung und die Rentabilität von Projekten zu verbessern? Als Customer Success Manager (m/w/d) spielst du eine zentrale Rolle in unserem Bestreben, die Arbeitsabläufe digitaler...
-
Customer Success Manager
vor 1 Monat
Munich, Deutschland CoffeeCup VollzeitHey! Bist du bereit für eine spannende Herausforderung bei CoffeeCup, einem schnell wachsendem Münchner b2b SaaS-Anbieter, der Beratungsunternehmen dabei unterstützt, die Teamauslastung und die Rentabilität von Projekten zu verbessern? Als Customer Success Manager (m/w/d) spielst du eine zentrale Rolle in unserem Bestreben, die Arbeitsabläufe digitaler...
-
Customer Success Manager
vor 3 Wochen
Munich, Deutschland CoffeeCup VollzeitHey! Bist du bereit für eine spannende Herausforderung bei CoffeeCup, einem schnell wachsendem Münchner b2b SaaS-Anbieter, der Beratungsunternehmen dabei unterstützt, die Teamauslastung und die Rentabilität von Projekten zu verbessern? Als Customer Success Manager (m/w/d) spielst du eine zentrale Rolle in unserem Bestreben, die Arbeitsabläufe digitaler...
-
Customer Success Manager
vor 3 Wochen
Munich, Deutschland MongoDB VollzeitWe are looking for a motivated, hardworking and hands-on Customer Success Manager (CSM) to help our customers realize and improve the value of their MongoDB subscription and services.Individuals in this role have a passion for technology and the ambition to dive head-first into new challenges with some of our largest global customers; are adaptive and...
-
Customer Success Manager
vor 3 Wochen
Munich, Deutschland CoffeeCup VollzeitHey! Bist du bereit für eine spannende Herausforderung bei CoffeeCup, einem schnell wachsendem Münchner b2b SaaS-Anbieter, der Beratungsunternehmen dabei unterstützt, die Teamauslastung und die Rentabilität von Projekten zu verbessern? Als Customer Success Manager (m/w/d) spielst du eine zentrale Rolle in unserem Bestreben, die Arbeitsabläufe digitaler...
-
Customer Success Manager
vor 3 Wochen
Munich, Deutschland comstruct ICT GmbH VollzeitIhre Aufgabencomstruct ist ein schnell wachsendes Start-up in der Bauindustrie. Werde als Customer Success Manager (m/f/x) Teil unseres Teams und begleite deine eigenen Kunden vom Onboarding der ersten Baustelle bis zum Rollout mehrerer Features. Dabei bist du die zentrale Ansprechperson für deine Kunden und verantwortlich für ihren Erfolg. Lege zusammen...
-
Customer Success Manager Farming
vor 3 Wochen
Munich, Deutschland Jameda VollzeitAufgepasst, als Customer Success Manager:in - Farming kannst Du bei uns im Kundenservice durchstarten! Bei jameda schreiben wir Erfolgsgeschichte, indem wir den Gesundheitsbereich für Ärzte:innen und Patienten:innen menschlicher gestalten. Unsere Mission ist es, starke Beziehungen zu unseren Kunden aufzubauen, ihre Bedürfnisse zu verstehen und ihnen zu...
-
Lead Customer Success
vor 3 Wochen
Munich, Bayern, Deutschland Funded VollzeitAbout Giggle Tips At GiggleTips, we connect hosts and guests through unique experiences and makes visible what really matters to travelers. We leverage cutting-edge technology and redefine the hospitality industry by focusing on what truly enriches travel experiences—authentic and personalized encounters. Over the past four years, GiggleTips has been...
-
Customer Success Manager
vor 3 Wochen
Munich, Deutschland nnamu GmbH VollzeitYour tasksKey ResponsibilitiesCustomer Onboarding and Adoption: Manage seamless customer onboarding and adoption, ensuring customers derive maximum value from our product.User Training: Execute comprehensive training programs to enhance user proficiency and engagement with our AI software.Automation of Customer Success: In alignment with nnamu's principle of...
-
Director, Customer Success Dach
Vor 4 Tagen
Munich, Deutschland Workday VollzeitYour work days are brighter here. At Workday, it all began with a conversation over breakfast. When our founders met at a sunny California diner, they came up with an idea to revolutionize the enterprise software market. And when we began to rise, one thing that really set us apart was our culture. A culture which was driven by our value of putting our...
-
Customer Success Manager
Vor 6 Tagen
Munich, Bayern, Deutschland jacando AG VollzeitWer wir sindAls HR-Software-Firma mit professionellem Start-Up Charakter beschäftigen wir aktuell rund 40 Mitarbeiter an unseren Standorten in München und Basel. Wir sorgen mit durch die voll digitale Abwicklung sämtlicher Arbeitsschritte in der HR-Abteilung dafür, dass Personalmanagement endlich wieder Spaß macht – vom Recruiting über die...
-
Principal Customer Success Manager
vor 3 Wochen
Munich, Bayern, Deutschland OneTrust VollzeitStrength in Trust At OneTrust, we help businesses around the world to make trust a competitive advantage. Our category-defining enterprise platform enables organizations to operationalize trust across privacy, security, data governance, GRC, third-party risk, ethics, and compliance, and ESG.The Challenge We are looking for a Principal Customer Success...
-
Customer Success Manager DACH
vor 3 Wochen
Munich, Deutschland GoodWe VollzeitYour missionThe Customer Success Manager is a position that builds and maintains a close relationship with installers and distribution partners, overseeing the process of customer retention within a business. The Customer Success Manager is responsible for interacting with new, existing, and potential customers on a regular basis, focusing on building...
-
Customer Success Manager
vor 3 Wochen
Munich, Deutschland Manpower VollzeitCustomer Success Manager (g/n) Gestalte Deine Zukunft in der Welt des Sports!Für unseren Kunden, dieser vernetzt gemeinnützige Organisationen, Verbände, Vereine sowie deren Mitglieder und Akteure in Deutschland, suchen wir DICH als Customer Success Manager (g/n) Vollzeit in München vorerst befristet über Arbeitnehmerüberlassung bis ca. Oktober 2024....
-
Munich, Deutschland Microsoft VollzeitOverview Trusted business advisor to Microsoft's customers paying for our support services. By maintaining a long-term relationship with customers, you will gain a thorough understanding of the organization's IT goals, pain points, and the IT team's impact on overall business. You will use this information to create a service delivery plan to...
-
Head of Customer Success
Vor 3 Tagen
Munich, Deutschland Qualtrics VollzeitThe Qualtrics XM Platform is a system of action that helps businesses to attract customers who stay longer and buy more, to engage and empower employees to do the best work of their lives, to develop breakthrough products people love, and to build a brand people can’t imagine living without. Joining Qualtrics means becoming part of a team bold enough to...
-
Customer Success Engineer
vor 1 Woche
Munich, Deutschland Qlik VollzeitDescription What makes us Qlik? A Gartner Magic Quadrant Leader for 13 years in a row, Qlik transforms complex data landscapes into actionable insights, driving strategic business outcomes. Serving over 40,000 global customers, our portfolio leverages pervasive data quality and advanced AI/ML capabilities that lead to better decisions, faster. We...
-
Praktikum Customer Success
vor 1 Woche
Munich, Bayern, Deutschland Angsa Robotics VollzeitEinleitungHalloWir bei Angsa revolutionieren die Abfallbeseitigung mit unseren autonomen Müllsammelrobotern. Unser Ziel ist es, durch den Einsatz innovativer Robotiklösungen sauberere und effizientere Städte zu schaffen.Wir suchen eine/n talentierte/n Praktikantin oder Praktikanten im Bereich Customer Success, der/die unser Team verstärkt und die...
-
Head of Customer Success
Vor 6 Tagen
Munich, Bayern, Deutschland jacando AG VollzeitWer wir sind Als HR-Software-Firma mit professionellem Start-Up Charakter beschäftigen wir aktuell rund 40 Mitarbeiter an unseren Standorten in München und Basel. Wir sorgen mit durch die voll digitale Abwicklung sämtlicher Arbeitsschritte in der HR-Abteilung dafür, dass Personalmanagement endlich wieder Spaß macht - vom Recruiting über die...