Customer Success Engineer
vor 3 Wochen
Description
What makes us Qlik?
A Gartner Magic Quadrant Leader for 13 years in a row, Qlik transforms complex data landscapes into actionable insights, driving strategic business outcomes. Serving over 40,000 global customers, our portfolio leverages pervasive data quality and advanced AI/ML capabilities that lead to better decisions, faster.
We excel in integration and governance solutions that work with diverse data sources, and our real-time analytics uncover hidden patterns, empowering teams to address complex challenges and seize new opportunities.
TheCustomer Success EngineerRole
Join the Customer Success Organization (CSO) at Qlik as a Customer Success Engineer, where you'll play a crucial role in ensuring the success and satisfaction of our valued customers.
As part of the CSO team, you'll work closely with Customer Success Managers to provide expert technical guidance and support to our advanced customers, ensuring seamless implementations and ongoing adoption of Qlik's platform.
What makes this role interesting?
Customer-Centric Focus: Be at the forefront of delivering exceptional customer experiences by providing system architecture and development strategy advice to our most advanced customers, ensuring their implementations are timely, successful, scalable, and secure. Hands-On Engagement: Lead consulting engagements, both in-person and via web conference, for assigned clients, driving the analysis, architecture, design, and development of large-scale data management and business intelligence solutions. Collaborative Approach: Work closely with internal teams at Qlik to ensure successful customer deployments, fostering strong relationships with technical teams and stakeholders.Here’s how you’ll be making an impact:
Technical Expertise: Leverage your expertise in relational databases, data warehousing, and data modeling concepts to advise customers on integrating the Qlik platform within enterprise deployments, integrating third-party products, and ensuring high performance and availability. Consulting Leadership: Lead the documentation and presentation of complex architectures to customer technical teams, ensuring clear communication and understanding throughout the implementation process. Problem-Solving: Take full ownership of customer-reported issues, conducting hands-on analysis and troubleshooting to resolve challenges efficiently and effectively.We’re looking for a teammate with:
Bachelor’s degree, preferably in Computer Science or related technical field, or related industry experience. Experience with relational databases, data warehouse, data modelling concepts. Experience with data replication and change data capture concepts. Experience with Oracle, DB2 (iSeries or z/OS), SQL Server, Snowflake, or Google BigQuery. Experience with Hadoop (at least 1 distribution, Cloudera or Hortonworks), Hive, or Kafka. Demonstrated success managing multiple, concurrent projects. Able to work independently with minimal supervision or as part of a team. Able to multi-task and refocus based on changing priorities. Able to communicate effectively and patiently with both customers and employees. Able to take ownership of projects and to show initiative. Business-levelEnglish & German plus other languages would be a plus.Additional preferred skills:
Experience in programming scripting languages such as Java, Python, Perl, Ruby, and Scala. Experience with Amazon Web Services, Microsoft Azure, or Google Cloud infrastructures. Experience in data vault and dimensional data modelling methodologies.Thelocation for this role is:
Germany
Join us and be part of a dynamic team dedicated to delivering exceptional customer success.
More about Qlik and who we are:
Find out more about life at Qlik on social: , , , and , and to see all other opportunities to join usand our values, check outour .
What else do we offer?
Genuine career progression pathways and mentoring programs Culture of innovation, technology, collaboration, and openness Flexible, diverse, and international work environmentGiving back is a huge part of our culture. Alongside an extra “change the world” day plus another for personal development, we also highly encourage participation in our
Qlik is not accepting unsolicited assistance from search firms for this employment opportunity. Please, no phone calls or emails. All resumes submitted by search firms to any employee at Qlik via-email, the Internet or in any form and/or method without a valid written search agreement in place for this position will be deemed the sole property of Qlik. No fee will be paid in the event the candidate is hired by Qlik as a result of the referral or through other means.
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