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Head of IT Services

vor 3 Monaten

Garching, Deutschland UnternehmerTUM Vollzeit

Deine Aufgaben

As a Service Head for all UnternehmerTUM legal entities, you will be responsible for the ownership, implementation, execution, and management of our IT services and products in becoming a MSP serviced-oriented IT organization Developing and driving the Group IT service, project, and OKR strategy and ensuring and maintaining quality service by establishing and enforcing IT organization standards Responsibility for service costs and leveraging all opportunities to lower the cost base and avoid lock-in of high ratio of fixed costs Through transformation and modernization processes, you will advance the IT service team technologically and organizationally with technical and disciplinary management of 7 team members Leading, motivating, and developing team members based on the company’s values and fostering a high collaborative and performance culture Providing strategic guidance for IT OKRs, including the evaluation and recommendation of technical controls Engaging with service providers to ensure the quality of service, delivery of innovation, productivity, and problem/incident resolution

Dein Profil

University Degree or comparable education in Computer Science, IT, or Technology At least four years in a leadership role with managerial and fiscal responsibility At least 6 years of experience on operating high-availability platforms on a larger scale, or in IT governance Experience in Microsoft 365, Google Cloud Platform experience, and G Workspace highly welcome Deep knowledge in shaping modern system infrastructures and service architectures like ITIL, COBIT, ITSM or FAIR Holistic understanding of business process management and service portfolio management (SLA, KPI) Excellent written and verbal communication skills in English and German (preferably both, C2 level in at least one) Leadership skills: communication, good conflict and negotiation management

Deine Vorteile

Independence in our self-organized and committed team Budget and time to develop your skills, e.g. in the form of our training budget Hybrid working model and flexible working hours Certifications and training to develop your career Unlimited access to the UnternehmerTUM MakerSpace Decision-making authority with personal responsibility for OKRs, projects and tasks Job bike, Moovster, Wellpass and free sports courses on site