IT Service Delivery Manager

vor 2 Monaten

Garching bei München, Bayern, Deutschland Leadec Management Central Europe BV & Co. KG - Karriere Vollzeit

Leadec Management Central Europe BV & Co. KG - Karriere is seeking a highly skilled IT Service Delivery Manager to join our global IT Operations team.

Your Key Responsibilities

  • IT Service Management: Take responsibility for IT service management in the first/second level area for cloud service delivery, ensuring the quality of ITSM processes and contributing to the implementation of new topics and processes.
  • Process Improvement: Drive progress by ensuring the quality of ITSM processes, contributing to the implementation of new topics and processes, and monitoring contract-related and SLA responsibilities.
  • Documentation and Reporting: Record conscientiously by completing and maintaining documentation for cloud topics, ensuring accurate and up-to-date records.
  • Collaboration and Communication: Proactively work together with members of the global IT infrastructure and service providers to ensure contract fulfillment and optimal service delivery.

Your Profile

  • Education: Completed studies in computer science, business informatics, or comparable training, with several years of practical experience.
  • Experience: Professional experience in service delivery, IT governance, and IT security management, with experience working with service providers.
  • Skills and Knowledge: Strong understanding of ITSM and ITIL, knowledge of cloud environments (AWS and/or Azure), and familiarity with business workflow processes.
  • Languages: Conversationally fluent English language skills required (min. C1/C2), German language skills are advantageous.
  • Personality: Goal-oriented and solution-focused, with an analytical approach to challenges and a willingness to constantly deal with new technologies.

Your Benefits

  • Security: The security of a large, globally active company with high standards for occupational safety.
  • Prospects: Structured induction into the new area of responsibility, training, and further education opportunities.
  • Remuneration: Attractive remuneration commensurate with qualifications.
  • Vacation: 30 days vacation entitlement.
  • Flexibility: Proportionate mobile working and flexible working hours.
  • Benefits: Access to company benefits, including a company pension scheme, numerous benefits for employees, and local health and sports offers.
  • Transparency: Easy access to company information and news via our employee app.

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