IT Service Management Lead for Cloud Operations

vor 2 Monaten

Garching, Deutschland Leadec Management Central Europe BV & Co. KG - Karriere Vollzeit

Become a key player in our global IT Operations team, dedicated to managing and continuously enhancing our cutting-edge IT infrastructure from networking to cloud solutions.

Your Responsibilities

  • Accountability: Oversee IT Service Management within the first and second level support for cloud service delivery.
  • Enhancing Processes: Ensure the excellence of ITSM processes; assist in the rollout of new initiatives and methodologies.
  • Task Management: Independently track contractual obligations and SLA commitments.
  • Thorough Documentation: Accurately complete and maintain records related to cloud services.
  • Collaborative Engagement: Actively collaborate with global IT infrastructure teams and service providers to guarantee contract compliance and superior service delivery.

Your Profile

  • Educational Background: Degree in computer science, business informatics, or equivalent training (e.g., IT specialist with extensive practical experience).
  • Professional Experience: Proven background in service delivery; familiarity with IT governance and IT security management; experience collaborating with service providers.
  • Technical Knowledge: Strong grasp of ITSM and ITIL (ITIL certification preferred); knowledge of cloud platforms (AWS and/or Azure); understanding of business workflow processes.
  • Language Proficiency: Fluent in English (minimum C1/C2); German language skills are a plus.
  • Personal Attributes: Goal-oriented and solution-focused mindset, analytical approach to problem-solving, eagerness to engage with emerging technologies.

Your Advantages

  • Job Security: Benefit from the stability of a large, internationally active organization with high occupational safety standards.
  • Career Development: Structured onboarding process, along with training and educational opportunities through our Leadec Campus.
  • Compensation: Competitive salary aligned with qualifications.
  • Time Off: Enjoy 30 days of vacation entitlement.
  • Work Flexibility: Options for mobile work and flexible working hours.
  • Employee Benefits: Access to a range of benefits, including a company pension scheme, various employee perks, local health and fitness programs, and the option to lease a company bicycle for personal use.
  • Transparency: Easy access to company updates and information through our employee app.

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