IT Service Management Lead for Cloud Operations

vor 4 Wochen

Garching, Deutschland Leadec Management Central Europe BV & Co. KG - Karriere Vollzeit

Become a key player in our global IT Operations team, dedicated to managing and continuously enhancing our cutting-edge IT infrastructure from networking to cloud solutions.

Your Responsibilities

  • Accountability: Oversee IT Service Management within the first and second level support for cloud service delivery.
  • Enhancing Processes: Ensure the excellence of ITSM processes; assist in the rollout of new initiatives and methodologies.
  • Task Management: Independently track contractual obligations and SLA commitments.
  • Thorough Documentation: Accurately complete and maintain records related to cloud services.
  • Collaborative Engagement: Actively collaborate with global IT infrastructure teams and service providers to guarantee contract compliance and superior service delivery.

Your Profile

  • Educational Background: Degree in computer science, business informatics, or equivalent training (e.g., IT specialist with extensive practical experience).
  • Professional Experience: Proven background in service delivery; familiarity with IT governance and IT security management; experience collaborating with service providers.
  • Technical Knowledge: Strong grasp of ITSM and ITIL (ITIL certification preferred); knowledge of cloud platforms (AWS and/or Azure); understanding of business workflow processes.
  • Language Proficiency: Fluent in English (minimum C1/C2); German language skills are a plus.
  • Personal Attributes: Goal-oriented and solution-focused mindset, analytical approach to problem-solving, eagerness to engage with emerging technologies.

Your Advantages

  • Job Security: Benefit from the stability of a large, internationally active organization with high occupational safety standards.
  • Career Development: Structured onboarding process, along with training and educational opportunities through our Leadec Campus.
  • Compensation: Competitive salary aligned with qualifications.
  • Time Off: Enjoy 30 days of vacation entitlement.
  • Work Flexibility: Options for mobile work and flexible working hours.
  • Employee Benefits: Access to a range of benefits, including a company pension scheme, various employee perks, local health and fitness programs, and the option to lease a company bicycle for personal use.
  • Transparency: Easy access to company updates and information through our employee app.

  • IT Operations Service Manager for Cloud Solutions

    vor 4 Wochen

    Garching, Deutschland Leadec Management Central Europe BV & Co. KG - Karriere Vollzeit

    Become a key player in our global IT Operations team, dedicated to managing and enhancing our cutting-edge IT infrastructure from networking to cloud solutions. Your ResponsibilitiesAccountability: Oversee IT Service Management within the first and second level support for cloud service delivery.Quality Assurance: Ensure the effectiveness of ITSM processes...

  • Service Delivery Manager

    vor 4 Wochen

    Garching, Deutschland Leadec Management Central Europe BV & Co. KG - Karriere Vollzeit

    Become a vital part of our international IT Operations team, dedicated to managing and continuously enhancing our advanced IT infrastructure, spanning from networking to cloud solutions. Your ResponsibilitiesAccountability: Oversee IT Service Management within the first and second level support for cloud service delivery.Enhancing Processes: Ensure the...

  • Cloud Service Delivery IT Manager

    vor 4 Wochen

    Garching, Deutschland Leadec Management Central Europe BV & Co. KG - Karriere Vollzeit

    Become a vital part of our international IT Operations team, dedicated to managing and enhancing our cutting-edge IT infrastructure from networking to cloud solutions. Your ResponsibilitiesAccountability: Oversee IT Service Management in the first and second level support for cloud service delivery.Enhancing Processes: Ensure the effectiveness of ITSM...

  • Cloud Service Delivery IT Manager

    vor 4 Wochen

    Garching bei München, Bayern, Deutschland Leadec Management Central Europe BV & Co. KG Vollzeit

    Overview:We are seeking a dedicated IT Service Manager to oversee our cloud service delivery operations within our global IT framework.Key Responsibilities:Accountability: Manage IT Service Management for first and second level support in cloud service delivery.Quality Assurance: Ensure the effectiveness of ITSM processes and assist in the development of new...

  • Cloud Service Delivery IT Manager

    vor 4 Wochen

    Garching bei München, Bayern, Deutschland Leadec Management Central Europe BV & Co. KG Vollzeit

    Overview:We are seeking an experienced IT Service Manager to oversee our cloud service delivery operations within our global IT framework.Key Responsibilities:Accountability:Manage IT Service Management for first and second level support in the realm of cloud services.Process Improvement:Enhance the quality of ITSM processes and contribute to the rollout of...

  • Cloud Service Delivery IT Manager

    Vor 7 Tagen

    Garching bei München, Bayern, Deutschland Leadec Management Central Europe BV & Co. KG - Karriere Vollzeit

    Become a key player in our IT Operations division, overseeing and enhancing our advanced IT infrastructure from network to cloud solutions. Key Responsibilities Accountability: Oversee IT Service Management for first and second level support in cloud service delivery. Process Improvement: Ensure the effectiveness of ITSM processes and contribute to the...

  • IT Service Manager Service Delivery Cloud

    vor 2 Monaten

    Garching, Deutschland Leadec Management Central Europe BV & Co. KG Vollzeit

    Join our global IT Operations team, which manages and continously develops our state-of-the-art IT infrastructure form the network to cloud. Your tasks Taking responsibility: Responsibility for IT Service Management in the first / second level area for cloud service delivery Driving progress: Ensure the quality of ITSM processes; contribute to the...

  • Cloud Service Delivery IT Manager

    Vor 7 Tagen

    Garching bei München, Bayern, Deutschland Leadec Management Central Europe BV & Co. KG - Karriere Vollzeit

    Become a pivotal part of our IT Operations division, dedicated to managing and enhancing our advanced IT infrastructure from networking to cloud services. Key Responsibilities Accountability: Oversee IT Service Management within the first and second level for cloud service delivery. Enhancing Quality: Ensure the effectiveness of ITSM processes; assist in...

  • Cloud Service Delivery IT Manager

    Vor 7 Tagen

    Garching bei München, Bayern, Deutschland Leadec Management Central Europe BV & Co. KG - Karriere Vollzeit

    Become a key player in our esteemed IT Operations division, responsible for the oversight and continuous enhancement of our advanced IT infrastructure, spanning from networking to cloud solutions. Key Responsibilities Accountability: Oversee IT Service Management for first and second level support in cloud service delivery. Quality Assurance: Guarantee the...

  • Cloud Service Delivery IT Manager

    Vor 7 Tagen

    Garching bei München, Bayern, Deutschland Leadec Management Central Europe BV & Co. KG - Karriere Vollzeit

    Become a key player in our esteemed IT Operations division, dedicated to the continuous enhancement of our advanced IT infrastructure, spanning from networking to cloud solutions. Key Responsibilities Accountability: Oversee IT Service Management for first and second level support in cloud service delivery. Quality Assurance: Ensure the integrity of ITSM...

  • Cloud Service Delivery IT Manager

    Vor 7 Tagen

    Garching bei München, Bayern, Deutschland Leadec Management Central Europe BV & Co. KG - Karriere Vollzeit

    Become a key player in our esteemed IT Operations division, dedicated to the management and continuous enhancement of our cutting-edge IT infrastructure, spanning from network solutions to cloud services. Your Responsibilities Accountability: Oversee IT Service Management within the first and second level support for cloud service delivery. Quality...

  • Cloud Infrastructure Service Manager

    vor 4 Wochen

    Garching, Deutschland Leadec Management Central Europe BV & Co. KG - Karriere Vollzeit

    Become a key player in our global IT Operations team, dedicated to managing and enhancing our cutting-edge IT infrastructure from networking to cloud solutions. Your ResponsibilitiesAccountability: Oversee IT Service Management in the first and second level for cloud service delivery.Enhancing Processes: Ensure the effectiveness of ITSM processes and...

  • Cloud Service Delivery IT Manager

    Vor 7 Tagen

    Garching bei München, Bayern, Deutschland Leadec Management Central Europe BV & Co. KG - Karriere Vollzeit

    Become a pivotal part of our global IT Operations division, dedicated to managing and enhancing our cutting-edge IT infrastructure, spanning from network solutions to cloud services. Key Responsibilities Accountability: Oversee IT Service Management for first and second level support in cloud service delivery. Process Improvement: Ensure the integrity of...

  • IT Service Manager Service Delivery Cloud

    vor 2 Monaten

    Garching bei München, Deutschland Leadec Management Central Europe BV & Co. KG Vollzeit

    Join our global IT Operations team, which manages and continously develops our state-of-the-art IT infrastructure form the network to cloud. Your tasks Taking responsibility: Responsibility for IT Service Management in the first / second level area for cloud service delivery Driving progress: Ensure the quality of ITSM processes; contribute to the...

  • IT Service Manager Service Delivery Cloud

    vor 2 Monaten

    Garching bei München, Deutschland Leadec Management Central Europe BV & Co. KG Vollzeit

    Join our global IT Operations team, which manages and continously develops our state-of-the-art IT infrastructure form the network to cloud.Your tasksTaking responsibility: Responsibility for IT Service Management in the first / second level area for cloud service deliveryDriving progress: Ensure the quality of ITSM processes; contribute to the...

  • IT Service Manager Service Delivery Cloud

    vor 3 Monaten

    Garching, Deutschland Leadec Vollzeit

    Join our global IT Operations team, which manages and continously develops our state-of-the-art IT infrastructure form the network to cloud.  Your tasks Taking responsibility: Responsibility for IT Service Management in the first / second level area for cloud service delivery Driving progress: Ensure the quality of ITSM processes;...

  • Cloud IT Service Manager

    Vor 6 Tagen

    Garching bei München, Bayern, Deutschland Leadec Vollzeit

    Job SummaryLeadec is seeking a highly skilled IT Service Manager to join our global IT Operations team. As a key member of our team, you will be responsible for managing and delivering cloud services to our customers.Key ResponsibilitiesService Delivery: Ensure the quality of IT service management processes and contribute to the implementation of new topics...

  • Cloud IT Service Manager

    Vor 4 Tagen

    Garching bei München, Bayern, Deutschland Leadec Vollzeit

    Job SummaryLeadec is seeking a highly skilled IT Service Manager to join our global IT Operations team. As a key member of our team, you will be responsible for managing and delivering cloud services to our customers.Key ResponsibilitiesService Delivery: Ensure the quality of IT service management processes and contribute to the implementation of new topics...

  • IT Service Manager

    Vor 6 Tagen

    Garching bei München, Bayern, Deutschland Leadec Vollzeit

    Job SummaryLeadec is seeking a highly skilled IT Service Manager to join our global IT Operations team. As a key member of our team, you will be responsible for managing and delivering cloud services to our customers.Key ResponsibilitiesService Delivery: Ensure the quality of IT service management processes and contribute to the implementation of new topics...

  • IT Service Manager

    Vor 4 Tagen

    Garching bei München, Bayern, Deutschland Leadec Vollzeit

    Job SummaryLeadec is seeking a highly skilled IT Service Manager to join our global IT Operations team. As a key member of our team, you will be responsible for managing and delivering cloud services to our customers.Key ResponsibilitiesService Delivery: Ensure the quality of IT service management processes and contribute to the implementation of new topics...