Account Management Lead, Retail
vor 1 Monat
You’re excited about this opportunity because you will…
- Foster a Positive Work Environment: Cultivate a supportive and encouraging team culture that promotes both professional and personal development.
- Demonstrate Wolt Values: Lead by example, consistently embodying Wolt’s values and behaviors in every aspect of your work.
- Lead and Develop the Account Management Team: Provide strong leadership and mentorship to your team, ensuring they have the tools, support, and guidance needed to excel and grow.
- Drive Retail Sales Growth: Spearhead the month-over-month sales growth of key retail venues. Oversee their performance by analyzing critical KPIs, conducting thorough quality and satisfaction checks, and driving continuous improvement.
- Strategic Relationship Management: Ensure Account Managers build and maintain long-term, strategic relationships with retail partners. Serve as the primary liaison between these partners and our operations team to ensure seamless communication and collaboration.
- Develop and Implement Team Vision: Create and implement a clear vision for your team’s success, equipping them with the insights, tools, and strategies needed to achieve KPIs and align with company goals.
- Monitor and Act on Country Metrics: Track and analyze country-specific data metrics, taking proactive actions to meet or exceed national targets. Collaborate closely with cross-functional teams to ensure alignment and success.
- Cross-Functional Collaboration: Work with local and global Wolt teams to ensure a holistic approach to account management and partner success, integrating feedback and insights across departments.
- Set and Review KPIs: Establish clear KPIs for the Account Management Team, regularly review performance, and provide constructive feedback to foster continuous improvement.
- Partner Strategy Implementation: Collaborate with partners to develop and implement home-delivery strategies that align with their business objectives and drive mutual success.
- Translate Feedback into Action: Gather and analyze feedback from partners, working closely with Wolt’s global team to implement actionable improvements in product, marketing, and operations.
- Contribute to Business Objectives: Align account management efforts with broader business objectives, such as market expansion, customer satisfaction, and revenue growth.
What we offer
- Cool office in Berlin
- Independent work in a dynamic, international team
- A fast-growing tech company with many career opportunities
- Attractive salary package
- Discount on Wolt orders
- Modern work equipment
- Various soft drinks, coffee, and fruits in the office
- Urban Sports Club membership subsidy
- Weekly all-hands meetings and regular team events
- Flexible working hours policy + 30 days of paid vacation
- Subsidized Deutschland Ticket (Germany Train Ticket)
Qualifications
- Solid experience in a key account management role with a background in marketplace or e-commerce
- Experience in brick-and-mortar business/supermarket is essential
- Demonstrated leadership skills, with experience in managing and developing teams.
- A proactive, 'can-do' mindset, with strong self-motivation and a track record of delivering results.
- Proven ability to drive sales growth and partner success through strategic planning, performance measurement, and effective communication.
- Excellent communication skills, with the ability to adapt your approach to suit different audiences.
- Experience with analytics platforms or advanced Excel skills, with a structured and detail-oriented approach.
- Strategic thinking and results-oriented mindset
- Fluent in both German and English.
Additional Information
If you are creative, like moving fast, and thrive in a dynamic environment where you get to be proactive and figure out what to do (rather than wait to be told) – then apply today.
What you’ll get by joining us
- Opportunity to be part of building something exceptional, in an international environment
- Lots of learning and growth in a globally scaling tech company
- Competitive salary + long term incentive plan available
- Hybrid working environment: 3+ office days per week.
If you have any further questions about the position, you can turn to:
Mark Abarintos, Talent Acquisition Partner - mark.abarintos@wolt.com
Please note that we do not accept applications sent by mail. You should submit your application through our careers website
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