Retail Floor Lead
vor 1 Monat
**Retail Floor Lead**
Rapha's mission is to make cycling the most popular sport in the world. In order to achieve this, we are committed to making the Rapha community a place of inclusion on and off the bike.
The Rapha retail stores, better known as Clubhouses, are inspiring meeting places for cyclists and fans of the sport. Inside you’ll find a retail space stocked with the latest Rapha products, a café serving the finest coffee and great food, as well as an extensive programme of live racing, rides and events. Also, home to the local chapter of the Rapha Cycling Club, our Clubhouses can be found in vibrant cycling cities worldwide.
We are looking for a Retail Floor Lead for the Rapha Clubhouse in Berlin (full-time 40 hrs/week) as for now.
The Floor Lead is dedicated to delivering the legendary Rapha customer experience across all areas within the Clubhouse, whilst leading others to do the same and supporting in the managers absence. The first person any visitor to the club will meet, the Clubhouse Floor Lead must be welcoming and engaging, a refined Rapha ambassador. A people person, the Clubhouse Floor Lead is able to uncover and cater to all the customer’s needs through conversation, and by using their Rapha product knowledge twinned with retail experience, they will provide the perfect Rapha solution.
**THE ROLE**
Key Responsibilities:
- Deliver the legendary Rapha experience by inspiring and leading the team to engage, develop and maintain relationships with all Clubhouse visitors
- Seamlessly move between all areas of the Clubhouse whilst delivering consistent world-class service, setting high standards for the rest of the team to follow
- Drive sales by effectively uncovering the customer’s needs and presenting appropriate range solutions
- Provide expert Rapha product knowledge
- Understand the full café offering and recommend menu items to customers
- Create a friendly and welcoming environment, where the sport and culture of cycling can flourish
- Always communicate positively about the brand, be a Rapha Ambassador and bring to life Rapha’s core values - Passion, Determination, Creativity & Communication
- Maintain the highest Visual Merchandising and House-keeping standards, ensuring that others do the same
- Assist in the planning and delivery of Clubhouse Rides and Events
- Support the team and work together to create an inspiring and positive working environment
- Lead by example and inspire the team to effectively uncover the customer’s needs and present appropriate solutions
- Assist with the Clubhouse’s staff schedules when the Clubhouse Manager is away
- Use best judgement to make decisions as necessary in absence of Clubhouse leadership team
**THE CANDIDATE**
The ideal Clubhouse Floor Lead will have the following skills and qualities:
- Experience in a luxury retail environment
- Ability to demonstrate excellent leadership skills and flexibility to adapt
- Empathy to deal with challenging customer relations and a high level of independence
- Passionate about delivering legendary customer experiences
- A proven track record of delivering results and the drive to exceed expectations
- Ability to use visual merchandise standards as a tool to drive sales as well as to oversee sales-orientated stock allocations
- Personable and friendly - a good communicator that is approachable and engaging
- Ability to prioritise and demonstrate initiative
- Knowledge of the Rapha brand
- Ability to work a mixture of morning, evenings, weekends and some holidays
- Interested in cycling of any form or active sports is desirable
- An interest in coffee/barista training would also be an advantage
Working at Rapha
We are continuously looking into ways to invest in our employees and build a better working culture and environment. Here are just some of the internal benefits we offer.
- Monthly social events and social away days
- We offer all our employees a 50% apparel discount and a discount for family and friends
- An annual clothing allowance
- Free membership to the Rapha Cycling Club
- Company Pension Scheme
- Enhanced Parental LeaveGERMAN VERSION
**RETAIL FLOOR LEAD (M/W/D)**
Radfahren zum beliebtesten Sport der Welt zu machen - das ist die Mission, die alles bestimmt, was wir bei Rapha tun. Seit 2004 ist es unser Ziel, die unvergleichliche Schönheit des Radsports zu feiern. Unsere Rapha Stores, auch Clubhouses genannt, sind die inspirierenden Anlaufstellen unserer weltweiten Gemeinschaft.
Jedes Clubhouse beinhaltet eine Verkaufsfläche mit den aktuellen Produkten von Rapha, ein Café mit leckeren Speisen und Kaffeespezialitäten sowie ein Programm mit Live-Radsport, Ausfahrten und Events. Unsere Clubhouses befinden sich in pulsierenden Metropolen auf der ganzen Welt und beherbergen auch das jeweilige Chapter des Rapha Cycling Club.
**Für das Rapha Clubhouse in Berlin suchen wir ab sofort eine/n Retail Floor Lead (M/W/D) in Vollzeit (40 Std/Woche).**
Die/Der Floor Lead ist
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