Aktuelle Jobs im Zusammenhang mit Director Technical Support and Customer Success - Frankfurt am Main - HERE Technologies
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Technical Customer Success Expert
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Technical Customer Success Expert
Vor 3 Tagen
Frankfurt am Main, Hessen, Deutschland Interxion VollzeitAbout the RoleWe are seeking a highly skilled Technical Customer Success Specialist to join our team. As a key member of our Customer Success team, you will provide technical consulting to our customers, ensuring a seamless experience and resolving technical issues in a timely manner.Your ResponsibilitiesProvide technical expertise to customers, ensuring...
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Technical Customer Success Expert
vor 1 Woche
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Technical Customer Success Expert
vor 1 Woche
Frankfurt am Main, Hessen, Deutschland Interxion VollzeitAbout the RoleWe are seeking a highly skilled Technical Customer Success Specialist to join our team at Interxion. As a Technical Customer Success Specialist, you will play a critical role in providing technical consulting to our customers, ensuring a seamless experience and resolving technical issues in a timely manner.Key ResponsibilitiesProvide technical...
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Technical Customer Success Expert
vor 2 Wochen
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Technical Customer Success Expert
vor 1 Woche
Frankfurt am Main, Hessen, Deutschland Interxion VollzeitAbout the RoleWe are seeking a highly skilled Technical Customer Success Specialist to join our team at Interxion. As a Technical Customer Success Specialist, you will play a critical role in providing technical consulting to our customers, ensuring a seamless experience and resolving technical issues in a timely manner.Key ResponsibilitiesProvide technical...
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Technical Customer Success Expert
Vor 6 Tagen
Frankfurt am Main, Hessen, Deutschland Interxion VollzeitAbout the RoleWe are seeking a highly skilled Technical Customer Success Specialist to join our team at Interxion. As a Technical Customer Success Specialist, you will play a critical role in providing technical consulting to our customers, ensuring a seamless experience and resolving technical issues in a timely manner.Key ResponsibilitiesProvide technical...
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Technical Customer Success Expert
Vor 6 Tagen
Frankfurt am Main, Hessen, Deutschland Interxion VollzeitAbout the RoleWe are seeking a highly skilled Technical Customer Success Specialist to join our team at Interxion. As a Technical Customer Success Specialist, you will play a critical role in providing technical consulting to our customers, ensuring a seamless experience and resolving technical issues in a timely manner.Key ResponsibilitiesProvide technical...
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Customer Success Architect
vor 3 Monaten
Frankfurt am Main, Deutschland Wiz, Inc. VollzeitCome join the company that is reinventing cloud security and empowering businesses to thrive in the cloud. As the fastest-growing startup ever, Wiz is on a mission to help organizations secure cloud environments that will accelerate their businesses. Trusted by security teams all over the world, we have a proven track record of success and a culture that...
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Technical Account Manager
Vor 3 Tagen
Frankfurt am Main, Hessen, Deutschland OVHcloud VollzeitAbout the RoleWe are seeking a highly skilled Technical Account Manager to join our Customer Services department at OVHcloud. As a Technical Account Manager, you will play a crucial role in supporting our large account customers in the adoption and use of our solutions.Key ResponsibilitiesManage large account customer activity, including onboarding,...
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Technical Account Manager
Vor 3 Tagen
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Customer Success Advocate
vor 1 Woche
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Customer Success Advocate
vor 1 Woche
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Vice President of Support
vor 3 Monaten
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Customer Success Coach
Vor 4 Tagen
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Customer Success Coach
Vor 4 Tagen
Frankfurt am Main, Hessen, Deutschland OVHcloud VollzeitJob Summary:We are seeking a highly skilled Customer Success Coach to join our Product Enablement team at OVHcloud. As a key member of our organization, you will play a crucial role in delivering public events and technical trainings to our customers, accelerating their adoption of OVHcloud solutions.Key Responsibilities:Animate content in person or remotely...
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Technical Support Specialist
vor 4 Wochen
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Customer Delivery and Success Specialist
Vor 7 Tagen
Frankfurt am Main, Hessen, Deutschland Swiss Re VollzeitAbout the RoleWe are seeking a highly skilled and experienced professional to join our team as a Customer Delivery and Success Specialist. As a key member of our organization, you will be responsible for onboarding new clients and driving customer happiness and utilization throughout the entire life cycle of their usage of our 'Risk Data and Services' (RDS)...
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Customer Delivery and Success Specialist
Vor 7 Tagen
Frankfurt am Main, Hessen, Deutschland Swiss Re VollzeitAbout the RoleWe are seeking a highly skilled and experienced professional to join our team as a Customer Delivery and Success Specialist. As a key member of our organization, you will be responsible for onboarding new clients and driving customer happiness and utilization throughout the entire life cycle of their usage of our 'Risk Data and Services' (RDS)...
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Technical Support Specialist
vor 4 Wochen
Frankfurt am Main, Hessen, Deutschland Primemissions GmbH VollzeitWe are seeking a skilled Help Desk Technician to deliver prompt and effective technical support for computer systems. Your role will involve addressing inquiries regarding fundamental technical challenges and providing guidance to resolve them. A proficient Help Desk Technician should possess strong technical expertise and the ability to communicate clearly...
Director Technical Support and Customer Success
vor 4 Monaten
What's the role?
We are seeking a P&L experienced leader to elevate our Technical Support (TS) and Customer Success (CS) organization into a world-class platform software support center. This leadership role is pivotal in delivering post-sales implementation and support for all HERE products and services in the EMEA region. Additionally, this strategic position drives the adoption of HERE products/solutions and identifies growth opportunities to expand HERE’s footprint while demonstrating value and benefits to customers. The ideal candidate will establish vision, strategy, execution, and metrics for the EMEA region, aligning with the regional EMEA Sales team and balancing performance and transformation agendas while meeting customer commitments.
Main Responsibilities:
Lead transformational change agenda to achieve company’s Strategy Execution Plan (SEP) in the region. Drive the transformation agenda within EMEA TS&CS and globally, acting as a change agent. Lead a team of Customer Success Managers within EMEA to drive and own the complete customer lifecycle and define mission, objectives, and KPIs for Customer Success function Create a transformation plan based on comprehensive diagnostic of existing support landscape and ecosystem. Establish EMEA TS team priorities aligned with Regional Sales.Orchestrate a comprehensive continuous improvement plan encompassing process optimization, KPI tracking, alert escalation, system enhancement, feedback mechanisms, executive reporting alignment, round-the-clock support strategy, and ongoing learning and development efforts. Recruit top-tier technical resources and develop talent through best practices and training. Evaluate and improve technical support system performance(Service Now) and standardize and improves support tools and technology. Sponsors culture of innovation through employee engagement – Support center of the future Design and create best practice reporting and analytic capabilities
Who are you?
10+ years of experience including 6-8 years in a leadership role within Technical Support and Customer Success or Professional Services. Proven track record in major account/customer management(., Enterprise Customers) and bringing large-scale programs to market. Experience in the location intelligence and GIS domain, as well as within the Automotive industry. Proven ability to interface and manage with all levels of an organization Strategic thinking, account/relationship management, analytical thinking, business acumen with ability to see the big picture Excellent communication and presentation skills including the ability to simplify complex thoughts and ideas.In this role, you will have the opportunity to work highly independently with regular engagement and direction from the Vice Presidents and C-levels. You will drive and motivate cross functional groups within HERE to meet and exceed expectations on shared deliverables.
As part of HERE Technologies employment process, candidates will be required to successfully complete a pre-employment screening process. This offer and any related claims are subject to the successful completion of pre-employment screening. This will involve employment, education, and criminal verification if applicable.
HERE is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, age, gender identity, sexual orientation, marital status, parental status, religion, sex, national origin, disability, veteran status, and other legally protected characteristics.
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