Technical Support Specialist

vor 4 Wochen


Frankfurt am Main, Hessen, Deutschland Primemissions GmbH Vollzeit

We are seeking a skilled Help Desk Support Specialist to deliver prompt and effective technical support for computer systems. You will address inquiries regarding fundamental technical challenges and provide guidance to resolve them. A proficient Help Desk Support Specialist should possess strong technical expertise and be able to communicate clearly to comprehend the issue and articulate its resolution. Additionally, they must be customer-focused and patient to handle challenging customer interactions. The objective is to enhance client satisfaction, thereby contributing to the company's reputation and success.

Key Responsibilities
  • Act as the initial point of contact for clients seeking technical support via phone or email
  • Conduct remote troubleshooting using diagnostic methods and relevant inquiries
  • Identify the optimal solution based on the issues and information provided by clients
  • Guide clients through the troubleshooting process
  • Escalate unresolved issues to higher-level support staff
  • Deliver precise information regarding IT products or services
  • Document incidents and their resolutions in logs
  • Follow up and update clients on their status and information
  • Relay any feedback or suggestions from clients to the appropriate internal teams
  • Recognize and propose potential enhancements to procedures

Qualifications

  • Demonstrated experience as a Help Desk Technician or in a similar customer support capacity
  • Technologically adept with a solid understanding of office automation tools, databases, and remote access
  • Strong comprehension of computer systems, mobile devices, and other technology products
  • Capability to diagnose and resolve basic technical problems
  • Fluency in English
  • Exceptional communication abilities
  • Customer-oriented with a calm demeanor
  • Bachelor's degree in IT, Computer Science, or a related field


  • Frankfurt am Main, Hessen, Deutschland Page Personnel Vollzeit

    Join Our Collaborative TeamWe are looking for a dedicated Technical Support Specialist to become a vital part of our collegial and family-oriented team. You will benefit from a range of appealing perks and an attractive compensation package.About UsOur client is a prominent player in the IT industry, recognized globally for its innovative solutions and...


  • Frankfurt am Main, Hessen, Deutschland SAJ Digital Energy GmbH Vollzeit

    Key ResponsibilitiesAs a Technical Support Specialist at SAJ Digital Energy GmbH, you will be responsible for providing expert technical support to our customers and installers. This will involve:Resolving technical issues and faults via phone and emailGenerating cases to track and resolve customer enquiriesProviding technical product information and...


  • Frankfurt am Main, Hessen, Deutschland SAJ Digital Energy GmbH Vollzeit

    Key ResponsibilitiesAs a Technical Support Specialist at SAJ Digital Energy GmbH, you will be responsible for providing expert technical support to our customers and installers. This will involve:Resolving technical issues and faults via phone and emailGenerating cases to track and resolve customer enquiriesProviding technical product information and...


  • Frankfurt am Main, Hessen, Deutschland SAJ Digital Energy GmbH Vollzeit

    Key ResponsibilitiesAs a Technical Support Specialist at SAJ Digital Energy GmbH, you will be responsible for providing expert technical support to our customers and installers. This will involve:Resolving technical issues and faults via phone and emailGenerating and managing cases to track and resolve customer enquiriesProviding technical product...


  • Frankfurt am Main, Hessen, Deutschland SAJ Digital Energy GmbH Vollzeit

    Key ResponsibilitiesAs a Technical Support Specialist at SAJ Digital Energy GmbH, you will be responsible for providing expert technical support to our customers and installers. This will involve:Resolving technical issues and faults via phone and emailGenerating and managing cases to track and resolve customer enquiriesProviding technical product...


  • Frankfurt am Main, Hessen, Deutschland Primemissions GmbH Vollzeit

    We are seeking a skilled Help Desk Support Specialist to deliver prompt and effective technical support for computer systems. Your role will involve addressing inquiries regarding fundamental technical challenges and providing guidance to resolve them. A successful Help Desk Support Specialist should possess strong technical expertise and the ability to...


  • Frankfurt am Main, Hessen, Deutschland CANCOM Vollzeit

    Job DescriptionWe are seeking a highly skilled Technical Support Specialist to join our team at CANCOM. As a key member of our UCC infrastructure team, you will be responsible for providing technical support and maintenance for our clients in the German banking sector.Key Responsibilities:Provide Level 2 and Level 3 remote technical support for various...


  • Frankfurt am Main, Hessen, Deutschland CANCOM Vollzeit

    Job DescriptionWe are seeking a highly skilled Technical Support Specialist to join our team at CANCOM. As a key member of our UCC infrastructure team, you will be responsible for providing technical support and maintenance for our clients in the German banking sector.Key Responsibilities:Provide Level 2 and Level 3 remote technical support for various...


  • Frankfurt am Main, Hessen, Deutschland CANCOM Vollzeit

    As a Technical Support Specialist at CANCOM, you will be responsible for providing technical L2/L3 remote support (Backend) to various clients in the German banking sector.Key Responsibilities: Troubleshoot and resolve issues related to MS Teams, SIP Trunks, PSTN networks, Session Border Controllers (AudioCodes), and other UCC-related technologies. Develop,...


  • Frankfurt am Main, Hessen, Deutschland CANCOM Vollzeit

    As a Technical Support Specialist at CANCOM, you will be responsible for providing technical L2/L3 remote support (Backend) to various clients in the German banking sector.Key Responsibilities: Troubleshoot and resolve issues related to MS Teams, SIP Trunks, PSTN networks, Session Border Controllers (AudioCodes), and other UCC-related technologies. Develop,...


  • Frankfurt am Main, Hessen, Deutschland Primemissions GmbH Vollzeit

    About the RoleWe are seeking a highly skilled Technical Support Specialist to join our team at Primemissions GmbH. As a Deskside Support Level 1 and 2 Technician, you will be the primary point of contact for our employees' technology needs, providing timely and effective support to ensure the smooth operation of our IT systems.Key ResponsibilitiesTechnical...


  • Frankfurt am Main, Hessen, Deutschland Primemissions GmbH Vollzeit

    About the RoleWe are seeking a highly skilled Technical Support Specialist to join our team at Primemissions GmbH. As a Deskside Support Level 1 and 2 Technician, you will be the primary point of contact for our employees' technology needs, providing timely and effective support to ensure the smooth operation of our IT systems.Key ResponsibilitiesTechnical...


  • Frankfurt am Main, Hessen, Deutschland NIO Vollzeit

    About NIO Inc.NIO Inc. is a pioneering and leading manufacturer of premium smart electric vehicles originating in China, with a global footprint in development and markets. Founded in 2014, NIO's mission is to shape a joyful lifestyle. NIO aims to build a community starting with smart electric vehicles to share the joy and grow together with users. NIO...


  • Frankfurt am Main, Hessen, Deutschland NIO Vollzeit

    About NIO Inc.NIO Inc. is a pioneering and leading manufacturer of premium smart electric vehicles originating in China, with a global footprint in development and markets. Founded in 2014, NIO's mission is to shape a joyful lifestyle. NIO aims to build a community starting with smart electric vehicles to share the joy and grow together with users. NIO...


  • Frankfurt am Main, Hessen, Deutschland Computacenter Vollzeit

    Location: Germany - Frankfurt | Job-ID: | Business Area: System Engineering & IT Technology | Career Level: Experienced Professionals Your Responsibilities We offer you the opportunity to assist our esteemed clients as a Technical Support Specialist (m/f/d) and be responsible for the following tasks: You will handle 1st and 2nd level support for...


  • Frankfurt am Main, Hessen, Deutschland SAJ Digital Energy GmbH Vollzeit

    Key ResponsibilitiesWe are seeking a highly skilled Technical Support Engineer to join our team at SAJ Digital Energy GmbH. As a Technical Support Engineer, you will be responsible for providing top-notch support to our customers and installers, ensuring their technical queries are resolved efficiently and effectively.Key TasksProvide expert technical...


  • Frankfurt am Main, Hessen, Deutschland SAJ Digital Energy GmbH Vollzeit

    Key ResponsibilitiesWe are seeking a highly skilled Technical Support Engineer to join our team at SAJ Digital Energy GmbH. As a Technical Support Engineer, you will be responsible for providing top-notch support to our customers and installers, ensuring their technical queries are resolved efficiently and effectively.Key TasksProvide expert technical...


  • Frankfurt am Main, Hessen, Deutschland FLIR Systems GmbH Vollzeit

    About the RoleWe are seeking a highly skilled Technical Support Engineer to join our team at FLIR Systems GmbH. As a Technical Support Engineer, you will be responsible for providing technical assistance and support to our customers, ensuring they receive the best possible service and experience with our products.Key ResponsibilitiesProvide technical support...


  • Frankfurt am Main, Hessen, Deutschland FLIR Systems GmbH Vollzeit

    About the RoleWe are seeking a highly skilled Technical Support Engineer to join our team at FLIR Systems GmbH. As a Technical Support Engineer, you will be responsible for providing technical assistance and support to our customers, ensuring they receive the best possible service and experience with our products.Key ResponsibilitiesProvide technical support...


  • Frankfurt am Main, Hessen, Deutschland SAJ Vollzeit

    Key Responsibilities:Provide technical assistance and problem-solving support to customers and installers via various channels.Generate and manage cases through a customer relationship management system to track and resolve customer inquiries.Respond to technical product inquiries and provide accurate information.Collaborate with internal departments,...