Senior Manager Customer Engagement

vor 5 Monaten

Munich, Deutschland Sky Deutschland GmbH Vollzeit
What you'll do
  • You'll be involved in the development of the commercial customer lifecycle of our Sports WOW (Sky OTT) customer
  • Your task is the implementation & further development of an efficient contact strategy based on customer segment, products & behaviour
  • In addition, you'll manage all aspects of implementing a successful commercial strategy for the customer base and work on processes to develop a long-term customer relationship
  • The continuous analysis of our campaign performance with regard to relevant KPIs and the derivation of the resulting strategic recommendations for action & forecasts are part of your daily business
  • You're responsible for cross-functional OTT projects and act as an interface to internal partners such as Legal, Finance, Marketing, Product Management & Business Intelligence
What you'll bring
  • You've a degree with a focus on business administration and at least 5-6 years of professional experience - experience with the platform Braze is a plus
  • Through your professional experience, you've acquired a strong understanding of the communication approach in the digital entertainment or eCommerce environment as well as sound knowledge of digital customer relationship management
  • You can demonstrate experience in project management through practical experience
  • Above all, your communication and presentation skills are among your strengths
  • You¿d describe your way of working as creative, independent & structured as well as solution- & goal-oriented, with a strong hands-on mentality
  • Very good German & good English skills, both written and spoken, round off your profile
At Sky, we'll give you our full support, so you'll be all set to achieve your best. Our range of rewards really are something special, here are just a few:
  • Free Sky - watch all our content for free
  • Hybrid working model (60/40)
  • Flexible working hours with overtime compensation
  • 30 days of vacation + Holiday Buy
  • Company Bike & Wellhub
  • Corporate Benefits platform
  • Lease & Buy - leasing of technical equipment with tax advantage
Inclusion: We're proud to be an equal opportunity employer. It is important to us to provide a fair and equal workplace for everyone. We strongly believe that a culture of diversity allows us to grow together and encourages creativity and innovation. Therefore, we will consider all qualified applications - regardless of gender, nationality, ethnic and social origin, religion/belief, disability, age, sexual orientation and identity.

  • Senior Customer Journey Manager

    vor 3 Wochen

    Munich, Bayern, Deutschland Serviceplan Group Vollzeit

    Senior Customer Journey ManagerWir suchen einen Senior Customer Journey Manager für unsere Serviceplan Gruppe.Als Teil unserer Serviceplan Gruppe, eine einheitliche Architektur, die Strategie, Kreation und Asset-Produktion vollständig in einer Einheit integriert, sind wir auf der Suche nach einem erfahrenen Senior Customer Journey Manager, der unsere...

  • Customer Engagement Senior Manager

    vor 4 Wochen

    Munich, Bayern, Deutschland Sky Deutschland GmbH Vollzeit

    Job Description:Key ResponsibilitiesDevelop and implement an efficient customer lifecycle management strategy for Sky Deutschland's commercial customers.Manage the development and implementation of a customer-centric contact strategy based on customer segments, products, and behavior.Oversee the implementation of a successful commercial strategy for the...

  • Customer & Broker Engagement Manager

    vor 6 Monaten

    Munich, Deutschland Berkshire Hathaway Specialty Insurance Vollzeit

    Job Opportunity: The Regional Customer & Broker Engagement Manager is responsible for guiding and linking the regional growth strategy for Berkshire Hathaway Specialty across product lines, and for delivering additional business opportunities through active engagement with brokers and customers. This is an important role with responsibility to the...

  • Senior Customer Success Manager

    vor 4 Wochen

    Munich, Bayern, Deutschland Flowers-Software GmbH Vollzeit

    Deine RolleBei Flowers-Software GmbH suchst du eine Herausforderung, die deine Fähigkeiten und dein Engagement in der Kundenbindung unter Beweis stellt. Als Senior Customer Success Manager bist du ein wichtiger Teil unseres Revenue-Teams und trägst maßgeblich zum Erfolg unserer Kunden und unserem Unternehmen bei. Deine Aufgabe besteht darin, langfristige...

  • Senior Consultant Customer Care Sales/Service Cloud Expert

    vor 1 Monat

    Munich, Bayern, Deutschland All for One Customer Experience GmbH Vollzeit

    Beschreibung:Als Senior Consultant Customer Care Sales/Service Cloud bei All for One Customer Experience GmbH bist du verantwortlich für die Betreuung unserer Bestandskunden im SAP Sales und Service Cloud-Umfeld. Du unterstützt in der SAP Sales und Service Cloud im 1. bis 3. Level Support und nimmst Kundenanforderungen auf, erarbeitest Lösungsvorschläge...

  • (Senior) Customer Engagement Manager

    vor 4 Monaten

    Munich, Deutschland Hubert Burda Media Vollzeit

    Was dich bei uns erwartet ... Du bist Teil unseres neu aufgestellten cross-funktionalen Paid Content Teams und treibst den Aufbau einer erfolgreichen Customer Engagement / CRM-Strategie maßgeblich voran  Du verantwortest die Analyse & Bewertung des Nutzerverhaltens und der Nutzerpräferenzen, um Kundenzufriedenheit, Kundenbindung, und letztendlich...

  • Senior Customer Expansion Manager

    vor 1 Monat

    Munich, Deutschland TradeLink Vollzeit

    We are TradeLink, the most intuitive and collaborative B2B SaaS logistics platform (Short Product Demo here). If you're eager to play a significant role in revolutionizing one of the most complex industries, TradeLink is the perfect place to accelerate your professional growth and development. We offer a remote-first culture with a high degree of freedom and...

  • Principal Engagement Manager

    vor 1 Monat

    Munich, Deutschland ServiceNow Vollzeit

    Job DescriptionWe are looking for an engagement/project manager with previous experience in implementing or operating the ServiceNow platform.As a ServiceNow Principal Engagement Manager, you will be pivotal in leading an Expert Services delivery team that provides a rapid path to success and ongoing value for customers.  Principal Engagement Managers are...

  • Senior Customer Success Manager

    Vor 4 Tagen

    Munich, Deutschland TradeLink Vollzeit

    We are TradeLink, the most intuitive and collaborative B2B SaaS logistics platform (Short Product Demo here). If you're eager to play a significant role in revolutionizing one of the most complex industries, TradeLink is the perfect place to accelerate your professional growth and development. We offer a remote-first culture with a high degree of freedom and...

  • Senior Customer Experience Manager

    Vor 6 Tagen

    Munich, Bayern, Deutschland SPENDIT AG Vollzeit

    Über unsSPENDIT AG ist ein Unternehmen, das Kundenorientierung revolutioniert Als B2B SaaS-Jungunternehmen mit Sitz in München entwickeln wir innovative Produkte und Lösungen, die den Arbeitsalltag von Mitarbeitenden verbessern.Löhne und GehälterDas durchschnittliche Gehalt für unsere Stelle liegt bei etwa €80.000 bis €100.000 pro Jahr, je nach...

  • Senior Customer Success Manager mfd

    vor 4 Wochen

    Munich, Deutschland Carly Vollzeit

    As the Senior Customer Success Manager your mission is to lead a dynamic transformation in customer satisfaction. Utilizing datadriven strategies youll streamline workflows optimize customer support processes and champion a culture of continuous improvement. Your expertise will set new benchmarks in customer success excellence and the Carly customer journey...

  • Senior Account Customer Success Manager

    vor 1 Monat

    Munich, Bayern, Deutschland Palo Alto Networks Vollzeit

    Job DescriptionYour CareerAs a key member of our Global Customer Service team, you will play a critical role in driving customer success and growth for our largest and most strategic customers in the EMEA region. In this role, you will serve as the primary point of contact for multiple product lines, operating cross-functionally with clients, end-users, and...

  • Customer Loyalty Program Manager

    vor 2 Wochen

    Munich, Bayern, Deutschland CYBEX GMBH Vollzeit

    At CYBEX GMBH, we are seeking a skilled Professional to join our Loyalty & Engagement team as a Customer Loyalty Program Manager. As a key player in our marketing strategy, you will be responsible for planning, executing, and monitoring loyalty program promotions.As a Customer Loyalty Program Manager, you will:Develop and implement loyalty program strategies...

  • Senior Business Development Manager

    vor 2 Wochen

    Munich, Bayern, Deutschland Westwing Home & Living Vollzeit

    Drive B2B Growth as Senior Account ManagerAs a senior account manager at Westwing Home & Living, you will be responsible for developing and executing a comprehensive B2B sales strategy in the DACH region. Your primary goal will be to identify and acquire new customers through strategic sales initiatives and rigorous execution.Key Responsibilities:Customer...

  • Customer Experience Senior Manager Cardiovascular

    vor 5 Monaten

    Munich, Deutschland Daiichi Sankyo Europe Vollzeit

    Passion for Innovation. Compassion for Patients. With over 120 years of experience and more than 17,000 employees in over 20 countries, Daiichi Sankyo is dedicated to discovering, developing, and delivering new standards of care that enrich the quality of life around the world. In Europe, we focus on two areas: The goal of our Specialty Business is...

  • Senior Brand Manager

    vor 3 Wochen

    Munich, Bayern, Deutschland Merck Sharp & Dohme (MSD) Vollzeit

    JobbeschreibungWir suchen einen Senior Brand & Customer Manager (m/w/d) für unser Team in München.Als Senior Brand & Customer Manager liegt es in Ihrer Verantwortung, eine führende Rolle bei der Gestaltung der Marketingstrategie und -umsetzung für unseren monoklonalen Antikörper zur Prävention von RSV bei Säuglingen zu übernehmen. Dies umfasst die...

  • Senior Manager

    vor 2 Monaten

    Munich, Deutschland SIXT Germany Vollzeit

    StellenbeschreibungDu hast bereits erste Erfahrungen im Customer Experience Management und in der Messung der Kundenzufriedenheit gesammelt? Du arbeitest gerne an Projekten mit IT-Bezug und brennst dafür, die Kundenerlebnisse stetig zu verbessern? Du möchtest Themen nicht nur anstoßen, stattdessen gehst du in den Driver Seat und bringst deine Themen...

  • Senior Manager Logistics

    vor 6 Monaten

    Munich, Deutschland Red Bull Vollzeit

    Der Senior Manager Logistics ist für das nationale Logistik-Setup inklusive der Kostenplanung des lokalen Logistik Budgets verantwortlich. In Zusammenarbeit mit unseren 3PLs, dem Customer Service, Procurement und dem Demand & Supply Planning Team sowie weiteren internen- sowie externen Stakeholdern realisiert der Senior Manager Logistics ein optimales...

  • B2B Customer Acquisition Manager

    vor 4 Wochen

    Munich, Deutschland Softmachine Vollzeit

    Softmachine is a trusted leader in VR and immersive experiences delivering endtoend solutions for immersive events. Weve helped clients across the globe reimagine whats possible in immersive entertainment. Were looking for a proactive Customer Acquisition Manager to expand our B2B client base and introduce immersive solutions to new industries.TasksDevelop...

  • Senior Business Development Manager

    vor 4 Wochen

    Munich, Bayern, Deutschland Westwing Group SE Vollzeit

    Role OverviewWe are seeking a highly skilled Senior Business Development Manager to join our B2B Services team. As a key member of our team, you will be responsible for developing and executing our B2B sales strategy in the DACH region.Key ResponsibilitiesDevelop and implement a comprehensive B2B sales strategy to drive growth in our target customer...