Customer Experience Agent

vor 1 Woche

Darmstadt, Deutschland SCIEX Vollzeit

For over 50 years, SCIEX has been developing groundbreaking technologies and solutions in mass spectrometry and capillary electrophoresis. Our products enable our customers to quickly respond to environmental hazards, better understand biomarkers relevant to disease, improve patient care in the clinic, bring relevant drugs to market faster and keep food healthier and safer. At SCIEX, you’ll find a rewarding role that amplifies your impact on the world and helps you realize life’s potential.

SCIEX is proud to work alongside a community of nine fellow Danaher Life Sciences companies. Together, we’re pioneering the future of science and medicine, developing products that enable researchers in the fight to save lives.

As Customer Service Representative (d/M/F) you will contribute to customer satisfaction and take care of meeting customer’s needs. In this role you will have an impact upon the company’s achievement by processing customers’ requests and accurate processing of orders, service, and calls.

Act as first point of contact for customers and ensures timely resolution and customer satisfaction

Liaise with internal departments where necessary to resolve issue and feedbacks of relevant information to ensure process improvements (e.g., Service, Sales) and update relevant business systems

Support customer requests coming in by phone and through the Internet

Administrative support of Technicians by capturing the initial customer request and produce service tasks, as needed

**Requirements**:
Education to GCSE standard with vocational training or A-levels equivalent

First experience in a customer contact/order administration role in a fast-changing sales environment is an advantage

Excellent communication skills in Spanish and good knowledge of English and German

Ability and interest to deal with different software and advanced user of Microsoft Office

Fluent in Italian and German, good knowledge of English

Computer literate - Microsoft Office, ideally Salesforce and/or Oracle

**We offer**:
Modern virtual working approach in an exciting international environment

We offer flexible working hours and on-site, hybrid or remote working possibilities

Equal Treatment in Career Opportunities

Gender Equal pay

Participation in ARG’s (Associate Resource Groups, such as Diversity & Inclusion, Women & Friends, Sustainability)

Attractive pension package fully or partly funded by SCIEX

Rewarding Bonus System

Group Income Protection

**Well Being Program**:
We want you to be at your best both on and off the job. This means not only rewarding you for your contributions to our organization, but also providing the support you need to live a happy, healthy, fulfilling life outside of work.
We do care about your ergonomic workspace. We will cover the costs for your home office equipment.
Should your life get out of balance, the free Employee Assist Program (EAP) is available to you in the areas of questions about handling stress, maintaining relationships, dealing with work-related issues, coping with loneliness, and improving communication.

**Development**:
Danaher is a company that believes in continuous improvement — it is at the core of how we lead and operate our businesses. Whether refining our processes, our tools, or our products, the theme of evolution and getting better is fundamental to our DNA.
When you join the team, we will support your early days with a structured onboarding plan and a mentoring program. You are not left alone.
By joining SCIEX, you will have access to our professional internal training courses and be part of our Development for Growth Program.
You will also enjoy the advantages of the internal job platform, Danaher Go, early career programs, structured development processes, mentoring and coaching schemes, internships.

When you join us, you’ll also be joining Danaher’s global organization, where 80,000 people wake up every day determined to help our customers win. As an associate, you’ll try new things, work hard, and advance your skills with guidance from dedicated leaders, all with the support of powerful Danaher Business System tools and the stability of a tested organization.

At Danaher, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.

If you’ve ever wondered what’s within you, there’s no better time to find out.

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