Ict Field Support Technician

Job Introduction
We have an exciting (and challenging) opening for a **ICT Field Support Technician / Service Desk Agent in Darmstadt**.

Dynamic, Energetic, Entrepreneurial, Highly Motivated, ResilientIf this describes you then we would love to hear from you :) Come and join talented diverse Serco team at the European Organisation for the Exploitation of Meteorological Satellites (EUMETSAT) based in Darmstadt, Germany.

**_Discover the offer below and click on ‘Apply’ if you know that your skillset and talents are a suitable match for this opportunity._**
- **Serco - The employer of choice for a career within the Space Sector.**

Serco are a trusted provider of services to National Space Agencies and the European Space Agency (ESA), we have over 40 years’ experience supporting the space sector and providing services for all stages of our customer’s space missions.
- **Join our community of space specialists across Europe**

We are proud to support the European institutional Space landscape: Serco boasts an extensive network of Space professionals located at our offices in Darmstadt, Noordwijk, Frascati, Paris and Madrid, all within close proximity of our two largest space sector customers, European Space Agency/European Space Operations Centre (ESA/ESOC) and European Organisation for the Exploitation of Meteorological Satellites (EUMETSAT).
- **Supporting Women in Aerospace**

Diversity and Inclusion is extremely important to us. Supporting women's opportunities, development and visibility in the space sector is key and that is why we are proud members and supporters of Women in Aerospace Europe, a dynamic and global network supporting women's careers in Aerospace.

Women in Aerospace Europe (WIA-E) - Supporting women in STEM (wia-europe.org)

Main Responsibilities
We are looking for an individual to join our IT Service Desk team in EUMETSAT. The position is for a part-time role (6 hours per day, 30 hours per week).

40% of the expected effort for the role will focus on service desk support.
- End-user support in general, and support in identifying, repairing and replacing failed hardware components on PC and notebooks, as well as dealing with hardware driver installations in particular
- Support of Meeting room infrastructure like discussion systems.

60 % of the expected effort will focus on technical support.
- Troubleshooting typical ICT software like MS Windows 10, MS Office, Visio, MS Project and MS Edge and Adobe Acrobat ,
- Installation and maintenance of mobile computing solutions (e.g. VPN access, Notebooks, Remote Access, iPhones, WebEx)
- End user support
- Outlook configuration and administration and troubleshooting in an MS exchange environment
- Performing user administration in MS Active Directory and MS Exchange
- Using Microsoft Management Console
- On-call duty is required for this job.

**_ Do you think you are the person we are looking for? See below what experience or knowledge you should bring_**:
As a minimum, 5 years experience in the following:

- End-user support in general, and support in identifying, repairing and replacing failed hardware components on PC and notebooks, as well as dealing with hardware driver installations in particular
- Support of Meeting room infrastructure like discussion systems.
- Customer focus and service orientation as well as highly effective interpersonal skills in dealing with demanding customers under high workload
- Extensive knowledge of and experience in the and troubleshooting typical ICT software like MS Windows 10, MS Office, Visio, MS Project and MS Edge and Adobe Acrobat ,
- Experience in the installation and maintenance of mobile computing solutions (e.g. VPN access, Notebooks, Remote Access, iPhones, WebEx)
- Extensive experience in end user support in general.
- Knowledge of Outlook configuration and administration and troubleshooting in an MS exchange environment
- Experience in performing user administration in MS Active Directory and MS Exchange
- Experience in using Microsoft Management Console
- Customer focus and service orientation together with highly effective interpersonal skills in dealing with demanding customers under high workload In addition, the following knowledge shall be considered an advantage:

- Certification for the maintenance of HP/DELL desktops and notebooks
- Knowledge of, and experience in, installing and troubleshooting structured cabling systems and networking hardware
- Experience in performing inventory and stock management
- Knowledge of managing inventory repositories especially in SAP The following activities will gradually become of importance to the position but, if required, the key person will be trained in-house on these activities
- Experience in a structured, ISO 9000 certified and/or ITIL based information technology service environment
- Professional certification as MCP Windows 10 or any other professional certifications (e.g. MCP - MS Office, etc).
- Experience in using software di