End user Support
vor 2 Wochen
Job Description: The purpose of the role is to resolve technical issues and requests onsite that remote functions are unable to address. The role represents the Technology team in onsite incident, problem management, projects, and software delivery. The role also builds relationships with other international support teams to create a cohesive support team, consult with local business and senior leadership to evaluate support requirements and execution planning. Finally, the role drives local optimization efforts and technology adoption of end user services related applications and systems.Responsibilities• Analyses and resolves information system issues related to the desktop computing environment,• network applications, production applications, and hardware.• Build and deploy Windows, Mac or other hardware for new joiner laptops and laptop upgrades.• Deploy other hardware requested through arranged collection in the IT dept. or set up at the user’s desk.• Local asset management.• Support and assist users with JML (Joiner, mover leaver) process• Support and maintain local conference and meeting room equipment• To ensure that all logged tickets are consistently acknowledged, prioritised, investigated, owned and• resolved to agreed targets as defined in the Service Level Agreement (SLAs).• Resolves, routes, or escalates service requests to senior technicians or functional teams as necessary.• Manage calls with 3rd party suppliers where necessary through to closure• Escalate calls where necessary to the support manager, report on status of outstanding calls• Builds relationships with other international support teams to create a cohesive support team• Assists senior staff with functional tasks to support end user service projects such as software upgrades, patching, computer imaging,network upgrades, etc• Consult with local business and senior leadership to evaluate support requirements and execution planning.• Drive local optimization efforts by identifying service issues and implementing improvements by• automation, self-service and other measures.• Drive technology adoption of end user services related applications and systems• Support Audits related activities alongside other tech functions and business.• Technical support for local applications where applicable alongside other tech or business teams Technical ExpertiseProfessional Skills:• Excellent technical knowledge in all key areas of EUS technologies, e.g.• Windows and Mac OS• Microsoft Office 2016, Office 365 & Teams• iOS and Android devices• Hardware and Peripherals• Mobile devices• Skills about• Call Management Systems, especially Service Now• Teams conferencing and enterprise voice• Audio visual systems (TV/Projector systems) and conference technology• SCCM• Basic Network Skills• ITIL certified• Experience in working in an international environmentPersonal Skills:• Ability to communicate effectively with members of the support team, customers and 3rd parties• Ambitious and articulate with a desire to progress their career• English Language along with German Language is MUST HAVE
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End user support
vor 1 Woche
Frankfurt, Deutschland N Consulting Ltd VollzeitJob title: End user support Job location: Frankfurt, Germany Job type: FulltimeJob mode: OnsiteLanguage: English & German JD: Job Description:The purpose of the role is to resolve technical issues and requests onsite that remote functions are unable to address. The role represents the Technology team in onsite incident, problem management, projects,...
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End user support
vor 1 Woche
Frankfurt am Main, Hessen, Deutschland Natobotics Vollzeit 40.000 € - 80.000 € pro JahrJob title: End user supportJob location: Frankfurt, GermanyJob type: FulltimeJob mode: OnsiteLanguage: English & GermanJdJob Description:The purpose of the role is to resolve technical issues and requests onsite that remote functions are unable to address. The role represents the Technology team in onsite incident, problem management, projects, and software...
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End user Support
vor 2 Wochen
Frankfurt am Main, Hessen, Deutschland Natobotics Vollzeit 50.000 € - 80.000 € pro JahrJob DescriptionThe purpose of the role is to resolve technical issues and requests onsite that remote functions are unable to address. The role represents the Technology team in onsite incident, problem management, projects, and software delivery. The role also builds relationships with other international support teams to create a cohesive support team,...
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Spezialist End User Hardware Support
vor 2 Wochen
Frankfurt am Main, Hessen, Deutschland ING Vollzeit 40.000 € - 80.000 € pro JahrREQ 26/08/2025AdditionalFrankfurt am Main, DuitslandING BankEgal wie obskur die Anfragen der Anwender*innen, wie spezialisiert das Gerät oder die Firmenhardware – Du bist der Lösung bereits auf der Spur. Pragmatisch und immer mit einem offenen Ohr für die Anwender*innen. Mit unserer Unternehmenskultur, in der man sich auf Augenhöhe begegnet,...
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Spezialist End User Hardware Support
vor 2 Wochen
Frankfurt am Main, Deutschland ING Bank N.V. VollzeitEgal wie obskur die Anfragen der Anwender*innen, wie spezialisiert das Gerät oder die Firmenhardware - Du bist der Lösung bereits auf der Spur. Pragmatisch und immer mit einem offenen Ohr für die Anwender*innen. Mit unserer Unternehmenskultur, in der man sich auf Augenhöhe begegnet, voneinander lernt und Lebensläufe bunt sein dürfen, legen wir den...
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Spezialist End User Hardware Support
Vor 2 Tagen
Frankfurt am Main, Deutschland ING Bank Vollzeit**REQ-10100043**: - **26/08/2025**: - **Additional**: - **Frankfurt am Main, Duitsland**ING Bank** Egal wie obskur die Anfragen der Anwender*innen, wie spezialisiert das Gerät oder die Firmenhardware - Du bist der Lösung bereits auf der Spur. Pragmatisch und immer mit einem offenen Ohr für die Anwender*innen. Mit unserer Unternehmenskultur, in der man...
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IT Desktop Support Engineer
vor 2 Wochen
Frankfurt, Deutschland SkySys VollzeitPosition: IT Desktop Support Engineer Location: On-Site in Frankfurt Backfill Support Job Purpose: The onsite support engineer will provide high quality technical support for all End User Computing devices (Laptop, Desktop and mobility) for office-based staff at site, including leading on the resolution of incidents, problems, requests, in order to achieve...
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Senior IT Support Technician
Vor 5 Tagen
DEFRM - Frankfurt Am Main - Hanauer Landstrasse a, Frankfurt am Main, Deutschland Maersk Vollzeit 40.000 € - 60.000 € pro JahrThe IT Support Technician is primarily responsible for onsite support of end-user devices, asset management, and physical maintenance of IT equipment such as servers, switches, printers, cabling, video conferencing systems, mobile devices, handheld scanners, wireless LAN, warehouse tablets, in-vehicle displays, and label printers.Key Responsibilities:Set up...
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IT Support Technician
vor 2 Wochen
Frankfurt am Main, Hessen, Deutschland A.P. Moller - Maersk Vollzeit 45.000 € - 60.000 € pro JahrThe IT Support Technician is primarily responsible for onsite support of end-user devices, asset management, and physical maintenance of IT equipment such as servers, switches, printers, cabling, video conferencing systems, mobile devices, handheld scanners, wireless LAN, warehouse tablets, in-vehicle displays, and label printers.Key Responsibilities:Set up...
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IT Service Support Specialist
vor 1 Woche
Frankfurt, Deutschland SunExpress VollzeitIn this role, you will be at the forefront of ensuring that our colleagues across the company have the tools, systems, and assistance they need to perform at their best. By providing hands-on technical support, proactively solving issues, and contributing to continuous improvements, you will play a key part in shaping a seamless digital workplace experience....
