IT Support Technician

vor 2 Wochen

Frankfurt am Main, Hessen, Deutschland A.P. Moller - Maersk Vollzeit 45.000 € - 60.000 € pro Jahr

The IT Support Technician is primarily responsible for onsite support of end-user devices, asset management, and physical maintenance of IT equipment such as servers, switches, printers, cabling, video conferencing systems, mobile devices, handheld scanners, wireless LAN, warehouse tablets, in-vehicle displays, and label printers.

Key Responsibilities:

  • Set up and maintain end-user hardware (WiFi access points, RF scanners) following SOPs and manuals.
  • Provide 2nd and 3rd level IT support via ServiceNow, ensuring SLA compliance.
  • Coordinate with vendors for hardware issues and take ownership of complex incidents.
  • Manage incidents and problems and support local IT projects and rollouts.
  • Maintain accurate asset records in the central CMDB.
  • Serve as primary IT support at your location, including occasional support for other sites across Europe.
  • Participate in IT-related projects and provide remote/on-site support as needed, including on-call availability.
  • Represent and promote IT services within the organization.

Who We Look For

  • Strong 2nd level desktop support skills (Windows 10, VPN, Citrix, Microsoft 365)
  • Proficient with end-user devices, mobile device setup (iOS, Android), and peripherals (printers, scanners, label printers)
  • Experience with Wi-Fi/WLAN, video conferencing (Teams Rooms, IP softphones, Teams Live Events), and collaboration tools
  • Basic understanding of warehouse operations and handheld device configuration
  • Familiar with IT infrastructure (routers, switches, cabling), file/print services, Active Directory, and basic server/network troubleshooting
  • Knowledge of ITSM tools (e.g. ServiceNow), ITIL V3 Foundation certified, and change/risk management awareness
  • Strong customer service mindset, problem-solving ability, and end-to-end issue ownership
  • Excellent communication, time management, and collaboration skills across all levels
  • Presentation and training abilities for small groups
  • Good English and German skills

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing

  • IT Support Technician

    Vor 4 Tagen

    Frankfurt am Main, Hessen, Deutschland Fortis Hayes Vollzeit 45.000 € - 75.000 € pro Jahr

    We are hiring for a Desktop Support Technician ‍𝗟𝗼𝗰𝗮𝘁𝗶𝗼𝗻: Frankfurt, GermanyWork Pattern: 3x days a weekStaff needed: 2x peopleDuration: 6-12 Months with a high chance for extentions.Skills and Qualifications Required:Over 24 months of work experience.Advanced knowledge in computer hardware, software applications, and Microsoft...

  • IT Support Technician

    Vor 7 Tagen

    Frankfurt am Main, Hessen, Deutschland Serco Plc Vollzeit 45.000 € - 75.000 € pro Jahr

    Job Introduction At Serco, we don't just support space exploration, we help make it possible. For decades, we've been a trusted partner at ESA's European Space Operations Centre (ESOC) in Darmstadt, Germany, playing a vital role in some of the most ambitious space missions humanity has ever undertaken. From spacecraft operations to ground systems and data...

  • IT Support Technician

    vor 2 Wochen

    Frankfurt am Main, Hessen, Deutschland ATG Europe Vollzeit 45.000 € - 60.000 € pro Jahr

    We are looking for an IT Support Technician on behalf of the European Space Agency (ESA) for their location in Darmstadt, Germany, to join their IT Team. The selected candidate should show integrity and professionalism.Please be informed this position requires full on-site support.Please note, the successful candidate will be employed by ATG Europe (or one...

  • IT Support Technician

    Vor 7 Tagen

    Frankfurt am Main, Hessen, Deutschland Serco Vollzeit 60.000 € - 90.000 € pro Jahr

    At Serco, we don't just support space exploration, we help make it possible. For decades, we've been a trusted partner at ESA's European Space Operations Centre (ESOC) in Darmstadt, Germany, playing a vital role in some of the most ambitious space missions humanity has ever undertaken. From spacecraft operations to ground systems and data processing, our...

  • IT Support Technician

    vor 1 Woche

    Frankfurt am Main, Hessen, Deutschland Serco Vollzeit 60.000 € - 120.000 € pro Jahr

    At Serco, we don't just support space exploration, we help make it possible. For decades, we've been a trusted partner at ESA's European Space Operations Centre (ESOC) in Darmstadt, Germany, playing a vital role in some of the most ambitious space missions humanity has ever undertaken. From spacecraft operations to ground systems and data processing, our...

  • IT-Regular Technician

    vor 2 Wochen

    Frankfurt am Main, Hessen, Deutschland ganss personal GmbH Vollzeit 40.000 € - 80.000 € pro Jahr

    Für einen renommierten Kunden suchen wir ab sofort mehrere IT-Regular Technician (m/w/d) in Frankfurt am Main (m/w/d).AufgabenBetreuung der IT- Umgebung an einem festen StandortAnnahme von IT-Problemen und deren LösungVor-Ort Support als auch telefonische / Remote LösungAufnahme der Störungen und Erstellen von TicketsHardwaresupport für Windows...

  • Data Center Support Technician

    Vor 6 Tagen

    Frankfurt am Main, Hessen, Deutschland Hamilton Barnes 🌳 Vollzeit 40.000 € - 60.000 € pro Jahr

    Data Center Support Technician - FrankfurtWe are working with a German data-center provider, operating high-availability Tier 3 facilities based in Frankfurt/Mainz. They deliver secure, sustainable, and cutting-edge co-location, cloud and managed-hosting services — providing clients with green-powered, future-proof IT infrastructure.Their data centers...

  • 2nd-Level-Support / IT-Support

    Vor 4 Tagen

    Frankfurt am Main, Hessen, Deutschland MEXAA-IT Vollzeit 45.000 € - 60.000 € pro Jahr

    MEXAA-IT versteht sich als ein zuverlässiger Partner für IT-Dienstleistungen aus dem Rhein-Main-Gebiet. Mit unserem langjährigen Know-How, unseren strategischen Analysen und Konzeptionen beraten wir Unternehmen individuell mit maßgeschneiderten Lösungen.Unser mit voller Energie und Zielstrebigkeit gefülltes Team sucht ab sofort einen 2nd Level Support...

  • 2nd-Level-Support / IT-Support

    Vor 6 Tagen

    Frankfurt am Main, Hessen, Deutschland MEXAA-IT GmbH Vollzeit 40.000 € - 60.000 € pro Jahr

    MEXAA-IT versteht sich als ein zuverlässiger Partner für IT-Dienstleistungen aus dem Rhein-Main-Gebiet. Mit unserem langjährigen Know-How, unseren strategischen Analysen und Konzeptionen beraten wir Unternehmen individuell mit maßgeschneiderten Lösungen.Unser mit voller Energie und Zielstrebigkeit gefülltes Team sucht ab sofort einen 2nd Level Support...

  • Mitarbeiter IT-Support

    Vor 6 Tagen

    Frankfurt am Main, Hessen, Deutschland NConsult IT-Systemhaus GmbH Vollzeit 40.000 € - 60.000 € pro Jahr

    Die NConsult IT-Systemhaus GmbH wurde 1998 gegründet und ist seit über 22 Jahren im bundesweiten Projektgeschäft tätig. Durch wechselnde Projekte bei unterschiedlichsten Kunden können wir spannende Aufgaben in einem wachsenden IT-Unternehmen bieten. Das Aufgabenspektrum reicht dabei von Rollouts über 1st-Level Support, 2nd-Level Support,...