Senior IT Support Technician
Vor 5 Tagen
The IT Support Technician is primarily responsible for onsite support of end-user devices, asset management, and physical maintenance of IT equipment such as servers, switches, printers, cabling, video conferencing systems, mobile devices, handheld scanners, wireless LAN, warehouse tablets, in-vehicle displays, and label printers.
Key Responsibilities:
- Set up and maintain end-user hardware such as WiFi access points, handheld scanners, printers, laptops, meeting room equipment, in house cabling (both copper and fibre) and patch connections following SOPs and manuals.
- Provide 2nd and 3rd level IT support via ServiceNow, ensuring SLA compliance, focused on supporting end user issues (office and warehouse based staff).
- Coordinate with vendors for hardware issues and take ownership of complex incidents.
- Manage incidents and problems and support local IT projects and rollouts.
- Maintain accurate asset records in the central CMDB via ServiceNow.
- Act as the primary IT support contact at the location including occasional support for other sites across Germany.
- Participate in IT-related projects and provide remote/on-site support as needed, including on-call availability.
- Act as an ambassador for IT support services that are delivered at the location, and represent and promote IT services within the wider organization.
Who we look for
- Excellent 2nd level desktop support skills (end user hardware, Windows 11, Microsoft 365)
- Proficiency with support of end-user devices, mobile device setup (iOS, Android), and peripherals (printers, scanners, label printers)
- Experience with networking principles, cabling and connectivity.
- Knowledge of meeting room equipment (Teams Rooms), Teams Live Events and collaboration tools
- An understanding of warehouse operations and handheld device configuration
- Familiarity with IT infrastructure (routers, switches, cabling), file/print services, Active Directory, and network troubleshooting
- Knowledge of ITSM tools (e.g. ServiceNow), ITIL V3 Foundation certified, and change/risk management awareness
- Excellent customer service mindset, problem-solving ability, and end-to-end issue ownership
- Excellent communication, time management, and collaboration skills across all levels of an organization.
- Ability to present and train small groups of end users and explain technical detail in non-technical language.
- Good English and German skills
- A winning mindset.
Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.
We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing
-
Desktop Support Technician
Vor 4 Tagen
Frankfurt am Main, Deutschland Total IT Global Vollzeit**ABOUT US: - ** **At Total IT Global, we elevate your digital journey with cutting-edge innovation, to achieve your vision of ‘the enterprise of the future’. We have a comprehensive portfolio of hardware and managed IT services for digital workplaces and data centres. We partner with high-growth enterprises to guide them through complex digital...
-
IT Support Technician
vor 2 Wochen
Frankfurt am Main, Hessen, Deutschland A.P. Moller - Maersk Vollzeit 45.000 € - 60.000 € pro JahrThe IT Support Technician is primarily responsible for onsite support of end-user devices, asset management, and physical maintenance of IT equipment such as servers, switches, printers, cabling, video conferencing systems, mobile devices, handheld scanners, wireless LAN, warehouse tablets, in-vehicle displays, and label printers.Key Responsibilities:Set up...
-
IT Support Technician
Vor 5 Tagen
Frankfurt am Main, Hessen, Deutschland Fortis Hayes Vollzeit 45.000 € - 75.000 € pro JahrWe are hiring for a Desktop Support Technician 𝗟𝗼𝗰𝗮𝘁𝗶𝗼𝗻: Frankfurt, GermanyWork Pattern: 3x days a weekStaff needed: 2x peopleDuration: 6-12 Months with a high chance for extentions.Skills and Qualifications Required:Over 24 months of work experience.Advanced knowledge in computer hardware, software applications, and Microsoft...
-
Data Center Technician(Dispatch Role)
vor 2 Wochen
Frankfurt am Main, Deutschland Newlinx IT Services VollzeitData Center Dispatch Technician - Apple Projects **Company**: Newlinx IT Services **Job Type**: Full-time | On-site Support | Project-Based **Experience Level**: Mid to Senior (5-8 years) **Locations**: We are hiring for multiple Apple data center project sites across Germany, including: Berlin, Hamburg, Frankfurt, Düsseldorf, Hannover, Brandenburg,...
-
IT Support Technician
vor 1 Woche
Frankfurt am Main, Hessen, Deutschland Serco Plc Vollzeit 45.000 € - 75.000 € pro JahrJob Introduction At Serco, we don't just support space exploration, we help make it possible. For decades, we've been a trusted partner at ESA's European Space Operations Centre (ESOC) in Darmstadt, Germany, playing a vital role in some of the most ambitious space missions humanity has ever undertaken. From spacecraft operations to ground systems and data...
-
Av Senior Technician
Vor 7 Tagen
Frankfurt am Main, Deutschland proAV Vollzeit**AV Senior Technician** **Frankfurt** **Key Responsibilities** - Engage third party support as necessary to ensure event deliverables are met. - Have the ability to work in a team together with other workplace functions such as local facilities, catering, security, IT etc. - Work with internal teams using bespoke ticketing systems to schedule and...
-
IT Support Technician
vor 2 Wochen
Frankfurt am Main, Hessen, Deutschland ATG Europe Vollzeit 45.000 € - 60.000 € pro JahrWe are looking for an IT Support Technician on behalf of the European Space Agency (ESA) for their location in Darmstadt, Germany, to join their IT Team. The selected candidate should show integrity and professionalism.Please be informed this position requires full on-site support.Please note, the successful candidate will be employed by ATG Europe (or one...
-
IT Support Technician
vor 1 Woche
Frankfurt am Main, Hessen, Deutschland Serco Vollzeit 60.000 € - 90.000 € pro JahrAt Serco, we don't just support space exploration, we help make it possible. For decades, we've been a trusted partner at ESA's European Space Operations Centre (ESOC) in Darmstadt, Germany, playing a vital role in some of the most ambitious space missions humanity has ever undertaken. From spacecraft operations to ground systems and data processing, our...
-
IT Support Technician
vor 1 Woche
Frankfurt am Main, Hessen, Deutschland Serco Vollzeit 60.000 € - 120.000 € pro JahrAt Serco, we don't just support space exploration, we help make it possible. For decades, we've been a trusted partner at ESA's European Space Operations Centre (ESOC) in Darmstadt, Germany, playing a vital role in some of the most ambitious space missions humanity has ever undertaken. From spacecraft operations to ground systems and data processing, our...
-
Senior Technician
vor 2 Wochen
Frankfurt am Main, Deutschland wu personal GmbH VollzeitAls Experten für IT-Personal und kaufmännische Fachkräfte in der Arbeitnehmerüberlassung und im Dienst - und Werkvertrag, unterstützen wir nationale sowie internationale namhafte Kunden aus der IT-Branche. Unser Kunde ist ein führender herstellerübergreifender IT-Dienstleister mit 20.000+ MitarbeiterInnen weltweit. Werden Sie Teil eines unabhängigen...
