End user support

vor 2 Wochen

Frankfurt, Deutschland N Consulting Ltd Vollzeit

Job title: End user support Job location: Frankfurt, Germany Job type: FulltimeJob mode: OnsiteLanguage: English & German  JD: Job Description:The purpose of the role is to resolve technical issues and requests onsite that remote functions are unable to address. The role represents the Technology team in onsite incident, problem management, projects, and software delivery. The role also builds relationships with other international support teams to create a cohesive support team, consult with local business and senior leadership to evaluate support requirements and execution planning. Finally, the role drives local optimization efforts and technology adoption of end user services related applications and systems. Responsibilities • Analyses and resolves information system issues related to the desktop computing environment,• network applications, production applications, and hardware.• Build and deploy Windows, Mac or other hardware for new joiner laptops and laptop upgrades.• Deploy other hardware requested through arranged collection in the IT dept. or set up at the user’s desk.• Local asset management.• Support and assist users with JML (Joiner, mover leaver) process• Support and maintain local conference and meeting room equipment• To ensure that all logged tickets are consistently acknowledged, prioritised, investigated, owned and• resolved to agreed targets as defined in the Service Level Agreement (SLAs).• Resolves, routes, or escalates service requests to senior technicians or functional teams as necessary.• Manage calls with 3rd party suppliers where necessary through to closure• Escalate calls where necessary to the support manager, report on status of outstanding calls• Builds relationships with other international support teams to create a cohesive support team• Assists senior staff with functional tasks to support end user service projects such as software upgrades, patching, computer imaging,network upgrades, etc• Consult with local business and senior leadership to evaluate support requirements and execution planning.• Drive local optimization efforts by identifying service issues and implementing improvements by• automation, self-service and other measures.• Drive technology adoption of end user services related applications and systems• Support Audits related activities alongside other tech functions and business.• Technical support for local applications where applicable alongside other tech or business teams Technical ExpertiseProfessional Skills:• Excellent technical knowledge in all key areas of EUS technologies, e.g.• Windows and Mac OS• Microsoft Office 2016, Office 365 & Teams• iOS and Android devices• Hardware and Peripherals• Mobile devices• Skills about• Call Management Systems, especially Service Now• Teams conferencing and enterprise voice• Audio visual systems (TV/Projector systems) and conference technology• SCCM• Basic Network Skills• ITIL certified• Experience in working in an international environment Personal Skills: • Ability to communicate effectively with members of the support team, customers and 3rd parties• Ambitious and articulate with a desire to progress their career• English Language along with German Language is MUST HAVE 

  • End user Support

    vor 2 Wochen

    Frankfurt, Deutschland N Consulting Ltd Vollzeit

    Job Description: The purpose of the role is to resolve technical issues and requests onsite that remote functions are unable to address. The role represents the Technology team in onsite incident, problem management, projects, and software delivery. The role also builds relationships with other international support teams to create a cohesive support team,...

  • End user support

    vor 2 Wochen

    Frankfurt am Main, Hessen, Deutschland Natobotics Vollzeit 40.000 € - 80.000 € pro Jahr

    Job title: End user supportJob location: Frankfurt, GermanyJob type: FulltimeJob mode: OnsiteLanguage: English & GermanJdJob Description:The purpose of the role is to resolve technical issues and requests onsite that remote functions are unable to address. The role represents the Technology team in onsite incident, problem management, projects, and software...

  • Global Architect End-user Devices

    vor 1 Tag

    Frankfurt Am Main, Deutschland CROWDCONSULTANTS 360 GmbH Vollzeit

    **You are an expert in OT End-point architecture with experience in manufacturing environments?** **You would like to leave your footprint on IT transformation of a global market leader?** **Then our client, with more than 40,000 employees on all continents, offers the right challenge** **YOUR MISSION** - Design and manage state-of-the-art OT endpoints in...

  • Spezialist End User Hardware Support

    Vor 3 Tagen

    Frankfurt am Main, Deutschland ING Bank Vollzeit

    **REQ-10100043**: - **26/08/2025**: - **Additional**: - **Frankfurt am Main, Duitsland**ING Bank** Egal wie obskur die Anfragen der Anwender*innen, wie spezialisiert das Gerät oder die Firmenhardware - Du bist der Lösung bereits auf der Spur. Pragmatisch und immer mit einem offenen Ohr für die Anwender*innen. Mit unserer Unternehmenskultur, in der man...

  • IT Desktop Support Engineer

    vor 2 Wochen

    Frankfurt, Deutschland SkySys Vollzeit

    Position: IT Desktop Support Engineer Location: On-Site in Frankfurt Backfill Support Job Purpose: The onsite support engineer will provide high quality technical support for all End User Computing devices (Laptop, Desktop and mobility) for office-based staff at site, including leading on the resolution of incidents, problems, requests, in order to achieve...

  • Local Desktop Support

    vor 1 Tag

    Frankfurt am Main, Deutschland Broadridge Vollzeit

    At Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If you’re passionate about developing your career, while helping others along the way, come join the Broadridge team. This is a support analyst role for our Endpoint computing team. It is a multifaceted internal helpdesk role, providing first and...

  • Senior IT Support Technician

    Vor 7 Tagen

    DEFRM - Frankfurt Am Main - Hanauer Landstrasse a, Frankfurt am Main, Deutschland Maersk Vollzeit 40.000 € - 60.000 € pro Jahr

    The IT Support Technician is primarily responsible for onsite support of end-user devices, asset management, and physical maintenance of IT equipment such as servers, switches, printers, cabling, video conferencing systems, mobile devices, handheld scanners, wireless LAN, warehouse tablets, in-vehicle displays, and label printers.Key Responsibilities:Set up...

  • 2nd Level Support

    vor 1 Tag

    Frankfurt Am Main, Deutschland Experis GmbH Vollzeit

    2nd Level Support **Sie suchen einen neuen Job?**: Im Rahmen einer Arbeitnehmerüberlassung sucht Experis Sie als **2nd Level Support** **(gn)** für unseren Kunden in der IT am Standort **Rüsselsheim**. Finden Sie mit **Experis **den richtigen Job! Nutzen Sie unsere Erfahrung und Beratung für Ihre bestmögliche Entwicklung. Als IT Spezialist bringen wir...

  • 2nd Level Support

    vor 1 Tag

    Frankfurt Am Main, Deutschland Experis Vollzeit

    **Sie suchen einen neuen Job?** Im Rahmen einer Arbeitnehmerüberlassung sucht Experis Sie als **2nd Level Support** **(gn)** für unseren Kunden in der IT am Standort **Rüsselsheim**. Finden Sie mit **Experis **den richtigen Job! Nutzen Sie unsere Erfahrung und Beratung für Ihre bestmögliche Entwicklung. Als IT Spezialist bringen wir Sie mit namhaften...

  • IT Service Support Specialist

    vor 1 Woche

    Frankfurt, Deutschland SunExpress Vollzeit

    In this role, you will be at the forefront of ensuring that our colleagues across the company have the tools, systems, and assistance they need to perform at their best. By providing hands-on technical support, proactively solving issues, and contributing to continuous improvements, you will play a key part in shaping a seamless digital workplace experience....