IT Desktop Support Engineer
vor 2 Wochen
Position: IT Desktop Support Engineer Location: On-Site in Frankfurt Backfill Support Job Purpose: The onsite support engineer will provide high quality technical support for all End User Computing devices (Laptop, Desktop and mobility) for office-based staff at site, including leading on the resolution of incidents, problems, requests, in order to achieve high standards of customer service and deliver optimum operational and business benefits. Operation Roles and Responsibilities • Basic experience in IT industry • Good client management & communication skills • Good Understanding of ITIL concept & Service Now • Computer OS/Peripherals troubleshooting. Asset/Inventory Management • Ensure tickets are updated on time and adhere to required SLA. • Handling different PC operating systems (Windows 7, 10) • Handling end users' incidents and IMAC requests using Service NOW ticketing tool • Performing Hardware/Software installation (understanding of deployment tools like SCCM) • End-user support – Break fix & Service Requests • Desktop/ Laptop/Network Printers Management. • Basic AV support for conference room& internal events using MTR (Microsoft Teams Room) • Image Deployment using SCCM & Auto Pilot • VDI technologies Citrix Xendesktop, Azure cloud PC. • Laptop AV/endpoint security Management for Mcafee, Cortex XDR. • User Data Management (OneDrive, Office 365) • Refresh of old asset from windows 7 to windows 10. • MTR Video conference support for meeting room and events. • Vendor coordination for hardware/spare replacement • Incident Management, service Request management, asset Management • Support Queue Management to avoid and SLA misses • Ability to work independently and in a team environment. • Ability to communicate well with internal and external contacts. • Provide strong customer service for internal IT teams as well as Business Partners. Work closely with the Server and Networking teams. • Performing end to end IMAC activity including packaging un-packaging, accepting & delivery of client service assets with proper update of inventory database. • Experience supporting mobile devices; including configuration and troubleshooting of, iPhone, iPad Android devices. • Provide investigation, diagnosis, resolution and recovery for hardware/software problems. When unable to resolve, escalate to vendors in accordance with Help Desk escalation processes. • Maintain overall ownership of user's issue & service ensuring that they receive resolution within a reasonable timeframe. • Responsible for successful deployment and upgrades of laptops & workstations. • Ability to work independently and in a team environment.
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Desktop Support Technician
Vor 3 Tagen
Frankfurt am Main, Deutschland Total IT Global Vollzeit**ABOUT US: - ** **At Total IT Global, we elevate your digital journey with cutting-edge innovation, to achieve your vision of ‘the enterprise of the future’. We have a comprehensive portfolio of hardware and managed IT services for digital workplaces and data centres. We partner with high-growth enterprises to guide them through complex digital...
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Desktop Support
vor 2 Wochen
Frankfurt am Main, Deutschland Stechad Ltd VollzeitTasks Stechad Ltd is currently recruiting Freelance IT/Desktop Engineers under the B2B agreement **Requirements**: Desktop support engineers needed ASAP for a freelance job in Germany Techs who have experience in the IT domain, work experience on switches, routers, troubleshooting, ticketing servers part replacement and POS installation.
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Desktop Support Specialist
Vor 7 Tagen
Frankfurt am Main, Deutschland Sharp Brains Ltd VollzeitRole: End User Computing (Desktop Analyst) L2-Onsite services Experience/Skills: - 3-4 years of experience in Onsite support - Knowledge and experience on windows 7 OS - Manage Desktop Devices (hardware, software and connectivity) incidents through to resolution. - Manage IMAC and desk side support services. - Manage hard and soft break fix services for...
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Desktop Support Specialist
Vor 4 Tagen
Frankfurt am Main, Deutschland Sharp Brains Ltd Vollzeit2-4 years of experience in Onsite support - Knowledge and experience on windows 7 OS - Manage Desktop Devices (hardware, software and connectivity) incidentsthrough to resolution. - Manage IMAC and desk side support services. - Manage hard and soft break fix services for laptops and desktops. - Support, Manage, Optimize and Maintain the configuration and...
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Desktop Support Coordinator
vor 30 Minuten
Frankfurt am Main, Hessen, Deutschland LINCOLN INTERNATIONAL Vollzeit 40.000 € - 80.000 € pro JahrWe are trusted investment banking advisors to business owners and senior executives of leading private equity firms and public and privately held companies around the world. Our services include mergers and acquisitions advisory, private funds and capital markets advisory, and valuation and fairness opinions. As one tightly integrated team of more than 1,000...
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ICT Desktop Support Engineer
Vor 7 Tagen
Frankfurt am Main, Hessen, Deutschland Chapman Freeborn Vollzeit 45.000 € - 60.000 € pro JahrAre you ready to charter your own career?The runway to success in global aviation begins here…Are you looking for an opportunity to work for a global brand where you can use your skills, be part of a diverse team and grow with a dynamic company?Chapman Freeborn is seeking an ICT Desktop Support Engineer for our team based out of our Frankfurt, Germany...
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ICT Desktop Support Engineer
Vor 7 Tagen
Frankfurt am Main, Hessen, Deutschland Chapman Freeborn Airchartering Vollzeit 45.000 € - 60.000 € pro JahrAre you ready to charter your own career?The runway to success in global aviation begins here…Are you looking for an opportunity to work for a global brand where you can use your skills, be part of a diverse team and grow with a dynamic company?Chapman Freeborn is seeking anICT Desktop Support Engineerfor our team based out of ourFrankfurt, Germanyoffice,...
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Desktop Service/onsite Support
vor 1 Woche
Frankfurt am Main, Deutschland Richard H. Gruber Consulting GmbH VollzeitFür unseren Kunden, eine Großbank in Frankfurt, suchen wir ab sofort einen Desktop Service/Onsite Support (m/w/d). Der Einstieg erfolgt im Rahmen der Arbeitnehmerüberlassung, dabei erhalten Sie einen unbefristeten Arbeitsvertrag von Richard H. Gruber Consulting. Es handelt sich hierbei um eine langfristige Stelle mit Option auf Übernahme. **Desktop...
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Desktop Service/onsite Support
Vor 7 Tagen
Frankfurt am Main, Deutschland Richard H. Gruber Consulting GmbH VollzeitFür unseren Kunden, eine Großbank in Nürnberg, suchen wir ab sofort einen Desktop Service/Onsite Support (m/w/d). Der Einstieg erfolgt im Rahmen der Arbeitnehmerüberlassung, dabei erhalten Sie einen unbefristeten Arbeitsvertrag von Richard H. Gruber Consulting. Es handelt sich hierbei um eine langfristige Stelle mit Übernahmeoption. **Desktop...
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Desktop Support Specialist
Vor 3 Tagen
Frankfurt am Main, Deutschland Sharp Brains Ltd Vollzeit**Responsibilities**: - Provide local and remote desktop support. - Document solutions in a ticketing system. - Coordinate issue resolution with supervisors. - Perform Break Fix, fault diagnosis, and resolution. - Work with vendors on AV issues. - Communicate timely updates on issue status. - Basic Mac OS knowledge for Apple PC support. - Maintain printers...
