Aktuelle Jobs im Zusammenhang mit End user Support - Frankfurt am Main, Hessen - Natobotics
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End user support
vor 2 Wochen
Frankfurt am Main, Hessen, Deutschland Natobotics Vollzeit 40.000 € - 80.000 € pro JahrJob title: End user supportJob location: Frankfurt, GermanyJob type: FulltimeJob mode: OnsiteLanguage: English & GermanJdJob Description:The purpose of the role is to resolve technical issues and requests onsite that remote functions are unable to address. The role represents the Technology team in onsite incident, problem management, projects, and software...
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Teamlead User Experience
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User Experience Research-EU
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Network Support Engineer
Vor 2 Tagen
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DestinE User Engagement
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vor 1 Woche
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Senior Front-End Engineer
Vor 7 Tagen
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User Experience Expert
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IT Support Specialist
Vor 7 Tagen
Frankfurt am Main, Hessen, Deutschland univativ GmbH Vollzeit 42.000 € - 47.000 € pro JahrBaldmöglichst, Langfristig, mit Option auf Übernahme | 40 Stunden pro Woche | Frankfurt am Main | Chemie- oder Pharmabranche | Berufseinsteiger, Berufserfahrener | 42000 bis 47000 € im Jahr | Projekt-ID D _2Sunivativ ist ein Projekt- und Personaldienstleister, der Studenten und Absolventen spannende Jobs bei renommierten Unternehmen bietet. Deine...
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Field & Service Desk Technician
vor 1 Tag
Frankfurt am Main, Hessen, Deutschland Micro IT Global Vollzeit 40.000 € - 80.000 € pro JahrRole ResponsibilityAs ICT Field Support Technician / Service Desk Agent you will concentrate your activities on the following:40% of the service capacity with this profile were needed to fulfil the requested services:End-user support in general, and support in identifying, repairing and replacing failed hardware components on PC and notebooks, as well as...
End user Support
vor 2 Wochen
Job Description
The purpose of the role is to resolve technical issues and requests onsite that remote functions are unable to address. The role represents the Technology team in onsite incident, problem management, projects, and software delivery. The role also builds relationships with other international support teams to create a cohesive support team, consult with local business and senior leadership to evaluate support requirements and execution planning. Finally, the role drives local optimization efforts and technology adoption of end user services related applications and systems.
Responsibilities
- Analyses and resolves information system issues related to the desktop computing environment,
- network applications, production applications, and hardware.
- Build and deploy Windows, Mac or other hardware for new joiner laptops and laptop upgrades.
- Deploy other hardware requested through arranged collection in the IT dept. or set up at the user's desk.
- Local asset management.
- Support and assist users with JML (Joiner, mover leaver) process
- Support and maintain local conference and meeting room equipment
- To ensure that all logged tickets are consistently acknowledged, prioritised, investigated, owned and
- resolved to agreed targets as defined in the Service Level Agreement (SLAs).
- Resolves, routes, or escalates service requests to senior technicians or functional teams as necessary.
- Manage calls with 3rd party suppliers where necessary through to closure
- Escalate calls where necessary to the support manager, report on status of outstanding calls
- Builds relationships with other international support teams to create a cohesive support team
- Assists senior staff with functional tasks to support end user service projects such as software upgrades, patching, computer imaging,
network upgrades, etc
- Consult with local business and senior leadership to evaluate support requirements and execution planning.
- Drive local optimization efforts by identifying service issues and implementing improvements by
- automation, self-service and other measures.
- Drive technology adoption of end user services related applications and systems
- Support Audits related activities alongside other tech functions and business.
- Technical support for local applications where applicable alongside other tech or business teams Technical Expertise
Professional Skills
- Excellent technical knowledge in all key areas of EUS technologies, e.g.
- Windows and Mac OS
- Microsoft Office 2016, Office 365 & Teams
- iOS and Android devices
- Hardware and Peripherals
- Mobile devices
- Skills about
- Call Management Systems, especially Service Now
- Teams conferencing and enterprise voice
- Audio visual systems (TV/Projector systems) and conference technology
- SCCM
- Basic Network Skills
- ITIL certified
- Experience in working in an international environment
Personal Skills
- Ability to communicate effectively with members of the support team, customers and 3rd parties
- Ambitious and articulate with a desire to progress their career
- English Language along with German Language is MUST HAVE
