Technical Support Specialist

vor 1 Monat

Frankfurt am Main, Hessen, Deutschland SAJ Digital Energy GmbH Vollzeit
Key Responsibilities

As a Technical Support Engineer at SAJ Digital Energy GmbH, you will be responsible for providing top-notch support to our customers and installers. Your primary focus will be on resolving technical issues related to our inverters and battery products.

Tasks
  • Provide phone and email based problem solving and fault finding support for installers and customers
  • Generating cases via CRM to track and resolve customer enquiries
  • Answering technical product enquiries
  • Liaise with service, sales and repair centre departments to ensure cases are dealt with efficiently
  • Developing, updating and managing technical documentation for commissioning of our products
  • Assist in developing the technical support process of the business
  • Assist in Sales Exhibitions and Trade Fairs
  • Liaise with Technical Support International
Requirements
  • Relevant qualification in electronic engineering and renewable energy equivalent,Direct Solar and power generation Industry experience an advantage
  • Solid technical understanding of inverters and battaries products, Solutions based mindset
  • Eagerness to support customers as required,Strong work ethic
  • Experience in a role which required inter department communication and coordination an advantage,Ability to work autonomously as well as part of a team
  • Professional German and English language skill is must

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