Technical Support Specialist

vor 2 Monaten


Frankfurt am Main, Hessen, Deutschland CANCOM Vollzeit
Job Description

We are seeking a highly skilled Technical Support Specialist to join our team at CANCOM. As a key member of our UCC infrastructure team, you will be responsible for providing technical support and maintenance for our clients in the German banking sector.

  • Key Responsibilities:
  • Provide Level 2 and Level 3 remote technical support for various clients in the German banking sector.
  • Troubleshoot and resolve complex technical issues related to MS Teams, SIP Trunks, PSTN networks, Session Border Controllers (AudioCodes), and other UCC infrastructure components.
  • Design, develop, and support operations for the UCC infrastructure, ensuring high availability and performance.
  • Manage and maintain UCC systems, perform routine patch management and security updates to ensure optimal system performance.
  • Collaborate with third-party providers responsible for delivering Trader Voice, voice recording, and fax system solutions for our clients.
  • Support primarily through the ticketing system (Service Now), occasionally via phone.

Requirements:

  • Strong technical knowledge of UCC infrastructure components, including MS Teams, SIP Trunks, PSTN networks, and Session Border Controllers.
  • Experience with troubleshooting and resolving complex technical issues.
  • Excellent communication and problem-solving skills.
  • Ability to work independently and as part of a team.
  • Strong understanding of ITIL and service management principles.


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