Technical Support Specialist
vor 2 Wochen
We are seeking a highly skilled Technical Support Engineer to join our team at SAJ Digital Energy GmbH. As a Technical Support Engineer, you will be responsible for providing expert technical support to our customers and installers, ensuring that our products are used to their full potential.
Key Responsibilities- Provide technical support via phone and email to customers and installers, resolving issues and answering product-related questions.
- Generate cases in our CRM system to track and resolve customer enquiries, ensuring timely and efficient resolution.
- Develop and maintain technical documentation for the commissioning of our products, ensuring accuracy and clarity.
- Liaise with various departments, including service, sales, and repair centre, to ensure seamless case resolution.
- Assist in the development of our technical support process, ensuring it remains effective and efficient.
- Support sales exhibitions and trade fairs, showcasing our products and expertise.
- Liaise with our international technical support team to ensure global support consistency.
- Relevant qualification in electronic engineering and renewable energy, with direct industry experience an advantage.
- Strong technical understanding of inverters and battery products, with a solutions-based mindset.
- Excellent communication and interpersonal skills, with the ability to work autonomously and as part of a team.
- Professional German and English language skills are essential.
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Frankfurt am Main, Hessen, Deutschland SAJ Digital Energy GmbH VollzeitKey ResponsibilitiesAs a Technical Support Specialist at SAJ Digital Energy GmbH, you will be responsible for providing expert technical support to our customers and installers. This will involve:Resolving technical issues and faults via phone and emailGenerating and managing cases to track and resolve customer enquiriesProviding technical product...
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